Alida

AUGUST 26, 2016

Larger enterprises are more likely to have communities, with 74 percent indicating that they have one. In The Enterprise Guide to Online Communities , Tyler Douglas, chief sales and marketing officer at Vision Critical, identifies four different types of communities: 1. Online communities are now mainstream business tools.

Social Media 167

Social Media 2015 Innovation 2014 167

Totango

FEBRUARY 13, 2024

TrustRadius—a platform designed to deliver the most credible resources to help technology buyers confidently make decisions—compared mentions of “love” in all its (grammatical) forms and reviews received for 28,600+ products in 825+ categories and named Totango one of 101 most loved software products! Alice Simons, Sr.

2024 105

2024 Customer Journey NPS Customer Success 105

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. At Totango, we’ve seen this integrated approach to customer data strengthen collaboration across the enterprise. Analyzing extensive datasets to forecast trends.

Customer Success 91

Customer Success 2023 B2B Customer Relationship Management 91

Totango

FEBRUARY 8, 2021

The company’s research team analyzes these reviews to determine the top products and companies across a variety of categories. Totango also offers the only free-forever customer success solution on the market that allows organizations of any size to set up, learn, and get started in mere minutes. . .

2021 95

2021 Customer Journey Leadership Customer Success 95

BirdEye

MARCH 22, 2024

Steve Wiideman at Birdeye View session for Growing on Google Google My Business description examples According to Google, the guidelines for the best Google Business descriptions are as follows: You must mention the business category, target location, and service area, if applicable. Schedule your appointment today !

Events 59

Events Multi-Channel Demo Sales 59

Playvox

DECEMBER 14, 2021

From quality management to workforce management , we strive to deliver the full suite of solutions you need to bring WEM into the digital era. We also received the most reviews of any solution provider in the category, making our leadership position all the more substantial. And it wasn’t even close.

Contact Center 52

Contact Center 2022 Download Leadership 52

Optimove

AUGUST 12, 2021

The need to provide a seamless, cohesive, and coherent digital customer journey – across all channels, in realtime – has got brands running for the fences looking to adopt cross-channel campaign management solutions/hubs as fast as possible. in both the report’s Current Offering and Strategy categories.

Management 82

Management 2019 Telecommunications 2021 82

BlueOcean

FEBRUARY 25, 2019

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie Award ® in the “Customer Service Team of the Year – Recovery Situation” category in the 13th annual Stevie Awards for Customer Service. The company won a Bronze Stevie in the same category in 2017. This is Blue Ocean’s second Stevie Award.

2019 136

2019 Customer Service Contact Center Insurance 136

Lumoa

JANUARY 24, 2024

And if you want to become a real change-maker in your organization, you need to learn how to extract insights from customer feedback. It’s essential to find an analytics solution that can scale with the volume of data; otherwise, valuable information could slip through the cracks.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

SurveyGizmo

MARCH 23, 2020

By Vanessa Bagnato, Director of Solutions Marketing. The Employee Connection Pulse template can be found in the “Employee” template category. If you would like to learn more about SurveyGizmo Enterprise Solutions, please contact us at sales@surveygizmo.com.

Connections 91

Connections Sales Communication Insights 91

Lumoa

APRIL 18, 2023

Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) Learning how your customers behave and what they like (or dislike) helps you deliver products and services which they love.

Customer Experience 83

Customer Experience Management Net Promoter Score Insights 83

Kustomer

FEBRUARY 19, 2024

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites.

Social Media 52

Social Media Multi-Channel Omnichannel E-support 52

Kustomer

FEBRUARY 29, 2024

However, it falls short of providing end-to-end customer service solutions. Additionally, while the tool is primarily built for online retailers with stores on Shopify, its core functionalities may only partially meet the needs of enterprise businesses. Users within these industries often explore alternative solutions to Gorgias.

E Commerce 52

E Commerce 2024 E-support Feedback 52

Wootric

OCTOBER 7, 2020

Wootric also outperforms the category on all satisfaction measures including ease of use. Notably, Wootric, which seeks to drive business outcomes from customer experience efforts, has the fastest payback in the category. Enterprise users also gave Wootric the top rank for usability and easiest admin. “We

ROI 52

ROI 2020 Net Promoter Score Return on Investment 52

CSM Magazine

OCTOBER 6, 2022

EXL , a leading data analytics and digital operations and solutions company, today announced its recognition as a Leader in the 2022 Information Services Group (ISG) Provider Lens Power and Utilities Services and Solutions report. . For more information about EXL’s solutions for the utilities industry, click here.

Insurance 52

Insurance Healthcare 2022 2021 52

Alida

JULY 26, 2016

At the 2016 Asia Pacific Customer Intelligence Summit , over 200 professionals from marketing, market research, innovation and customer experience gathered for a day of learning and networking and to celebrate the achievements of the most customer-centric companies in the region. – learning opportunities. – health.

2016 162

2016 Customer Experience E Commerce Insurance 162

BirdEye

DECEMBER 26, 2023

VoIP services, in response, offer a solution by improving lead conversion rates, enhancing customer experience , and boosting business productivity and brand loyalty. Read this blog post to learn more about VoIP services and pick the best VoIP service for your business. They offer two plans: the Unite Pro plan and the Enterprise plan.

Call Recording 111

Call Recording Communication Connections Multi-Channel 111

CSM Magazine

SEPTEMBER 27, 2021

Starting today, Chrome OS offers a fully integrated solution for contact centers. Validated contact center solutions: New contact center solutions optimized for Chrome OS through a new solution track for Chrome Enterprise Recommended. Introducing the Contact Center solution track for Chrome Enterprise Recommended.

Contact Center 52

Contact Center Demo User Experience Customer Service 52

Gainsight

JULY 11, 2023

But first, I want to thank the incredible Northpass team for building a leading company in a rapidly-emerging category over the past decade. These new platforms provided superior learning experiences digitally and ondemand, which was the experience I sought for my customers. Neither were viable solutions for us. The problem?

2023 40

2023 Leadership 2012 2010 40

Maru Group

JUNE 10, 2021

These principles of speed and depth are core to the Maru software ecosystem and are central to the delivery of understanding executed by our users either within the enterprise or via our advisory experts. This model of Discovery, Classification and Sentiment (see diagram) delivers against core objectives for the enterprise.

Customer Experience 52

Customer Experience Metrics Feedback 2021 52

Quadient

SEPTEMBER 30, 2022

Financial information from an enterprise resource planning (ERP) system. Advanced customer communications management solutions connect to your enterprise systems. Omnichannel CCM solutions go beyond print. Customer communications management solutions extend the power of your existing systems. Enhance efficiency.

Communication 52

Communication Management Omnichannel Document 52

Maru Group

MAY 11, 2021

There are better methods than trying to achieve 100% accuracy in coding Trying to reach 100% accuracy should not be the sole objective of text analytics users – while adjusting and tailoring rules and categories is key for achieving a high level of accuracy, too much interference could actually lead to reduced insight and action from the data set.

Social Media 52

Social Media 2021 Insights Presentation 52

Gainsight

JUNE 2, 2022

Now, we can’t wait to see you and share everything that we have learned since our last time together. . Yancey Spruill is the CEO of DigitalOcean, known for its digital storage and networking products and solutions powered by cloud technology. Gainsight knows a thing or two about category creation. via GIPHY.

2022 52

2022 Chief Customer Officer Innovation Connections 52

ChurnZero

FEBRUARY 11, 2022

Head over heels There are 25,820 products on TrustRadius in more than 800 technology categories. Explore ChurnZero customer reviews on TrustRadius to learn more. Each month over 1 million B2B technology buyers, over 50% from large enterprises, use verified reviews and ratings on TrustRadius.com to make informed purchasing decisions.

2022 52

2022 Touchpoint B2B Customer Satisfaction 52

Totango

AUGUST 7, 2020

In turn, your enterprise can grow into the future while remaining nimble and efficient. The recent uncertainty created by the ongoing COVID-19 pandemic has provided ample evidence of the need for subscription and software-as-a-service (SaaS) enterprises to remain nimble and highly responsive at any size. Why It Pays to Be Nimble.

Customer Success 62

Customer Success Customer Centricity Metrics Customers 62

SurveySparrow

APRIL 18, 2023

You’ll find these in the events, invites, and feedback form categories. You can just pick a color template, choose from pre-designed themes by category, upload a header image, and choose a font from four available options. They also come with enterprise-grade solutions to cater to your specific business needs.

2023 52

2023 NPS Feedback Marketing 52

SurveySparrow

APRIL 18, 2023

You’ll find these in the events, invites, and feedback form categories. You can just pick a color template, choose from pre-designed themes by category, upload a header image, and choose a font from four available options. They also come with enterprise-grade solutions to cater to your specific business needs.

2023 52

2023 NPS Feedback Marketing 52

CloudCherry

MARCH 28, 2019

But 99% of enterprises don’t bring those journeys into their CX programs. We all learned that correlation doesn’t equal causation in high school science. In this case, it might be that millennials are more sensitive to an issue with your online store and expect more from your ecommerce solution. Journey-based insights.

Insights 231

Insights CEM NPS ROI 231

Quadient

OCTOBER 22, 2021

What CCM solution reviews say about your potential for CX success. But we also aren’t just in the business of building the world’s most intelligent CCM solutions. Quadient is recognized as the only customer-first CCM solution provider by Gartner. Customer-first organizations are the present and future of enterprises.

2021 52

2021 E-support Customer Journey Mapping Social Media 52

Hello Customer

MAY 17, 2020

Alexander Buchberger, managing director at Senovo Capital: “As enterprises must focus more and more on generating customer insights, we believe that the market for intelligent CX solutions bears significant upside potentials. and data-enabled solutions.

2015 98

2015 2013 B2B 2014 98

SurveySparrow

MAY 30, 2023

In this article, we’re also exploring some fantastic Feedier alternatives if you need a better customer experience management solution for your needs. They offer end-to-end solutions that helps you understand your B2B customers. Its Text Analysis NLP solution analyzes unstructured data and gathers insights immediately.

Management 52

Management Feedback Customer Experience Management Customers 52

Wootric

JANUARY 9, 2019

We’re delighted to share that Wootric has once again been recognized as a “High Performer” in the G2 Crowd Grid Report for Enterprise Feedback Management. “In a few short years, the Wootric platform has evolved from an NPS survey tool to an AI-powered, enterprise-ready Voice of Customer solution.

2019 40

2019 Feedback Management ROI 40

AskNicely

SEPTEMBER 24, 2018

Customer Feedback Software Leader Renews Title as the Industry’s Most Popular Solution, Receives Top Score in 4 Criteria. “It’s a thrill to repeat as the category leader, especially since customer feedback is central to everything AskNicely is about,” says Aaron Ward, Co-Founder and CEO. Portland, Ore.,

Net Promoter Score 60

Net Promoter Score Feedback Management 2018 60

SurveyGizmo

NOVEMBER 4, 2020

Alchemer (formerly SurveyGizmo) was a finalist in the Customer Centric Culture Category. Vanessa Bagnato, Director of Enterprise Solutions for Alchemer, attended the virtual conference, so we talked to her about the experience. . Enterprise-wide visibility into the feedback from customers.

Customer Centricity 52

Customer Centricity E-support Culture Feedback 52

Totango

JANUARY 17, 2019

In order to run a successful enterprise, you have to think in terms of customer growth and expansion. The right solution for the right customer. Support across your enterprise. Listen to your customer to learn why they’re unhappy. The Right Solution for the Right Customer. Escalation preparation. Rapid Onboarding.

Loyalty 74

Loyalty Customer Retention Social Media Customers 74

Quadient

FEBRUARY 9, 2022

Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. How does R15 enhance an enterprise’s digital ability to stand out from the competition? . Learn more about R15 in the Inspire Days session s. . Andrea Haughton.

Omnichannel 52

Omnichannel Customer Journey Mapping Multi-Channel Touchpoint 52

Quadient

FEBRUARY 9, 2022

Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. How does R15 enhance an enterprise’s digital ability to stand out from the competition? . Learn more about R15 in the Inspire Days session s. . Andrea Haughton.

Omnichannel 52

Omnichannel Customer Journey Mapping Multi-Channel Touchpoint 52