Communication Customer Base Technology Touchpoint 
InMoment XI
JULY 12, 2023
With the number of businesses available to your customer base, including big competitive retail brands, you have to make your business stand out from the pack. In the modern digital world, it’s by creating a seamless customer experience strategy. You need to understand the most important touchpoints and interactions.
Experience Investigators by 360Connext
APRIL 23, 2024
And it’s often shared that a 5% increase in customer retention can lead to exponential gains in profitability. The bottom line here is that if you ONLY focus on customer metrics, you’ll miss an opportunity to make a real business impact. It’s up to CX leaders to clearly communicate about these connections for their organization.
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TechSee
MARCH 1, 2021
To drive revenues from within their existing customer base, contact center agents and field service technicians must focus on building, fostering, and then monetizing customer relationships. And like most things today, the best way to achieve this is through technology. Intent prediction.
CSM Magazine
APRIL 25, 2024
In today’s fast-paced market, businesses across the UK face numerous hurdles in attracting and retaining customers. With the advent of digital technology and social media, customer expectations are higher than ever. Businesses must navigate these waters carefully to build a loyal customer base.
InMoment XI
JANUARY 4, 2024
In order to master the retail customer experience, you first need to understand the whats, the whys, and the hows. What is the Retail Customer Experience? At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement.
BirdEye
OCTOBER 11, 2023
IBM has shown that 50% of insurance customers prefer personalized digital communication to telephone- and postal-mail-based communication. According to Emplifi , 42% of customers said a seamless omnichannel communication experience is their top priority.
InMoment XI
MARCH 6, 2024
Customer-centric companies are 60% more profitable than companies that don’t focus on customers. For organizations of any size, managing CX can be a complex and challenging process that involves executive commitment, strategy, and integration of technology. If you design for people, use people language.”
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