3 Highlights from Customer Experience Experts at the XI Forum Singapore
InMoment XI
JUNE 30, 2022
3 Things Customer Experience Experts Had to Say at XI Forum Singapore. Highlight #1: For Customer Retention, Closing the Loop Is a Must. Put simply, “closing the loop” means following up with each dissatisfied customer to try and mitigate their negative experience. These frontline employees need strategic communication.
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