Totango

AUGUST 29, 2019

When you get a new customer, work to retain them and grow customer lifetime value. While the sales team will always be looking for new customers, retaining a current customer is far cheaper than finding a new customer to replace them. So, don’t focus solely on hunting up one-time customers.

Customer Retention 87

Customer Retention Customer Journey Customer Centricity Customers 87

Totango

DECEMBER 10, 2019

This is because not only do you have to find and reach a new customer but you also have to walk them through the sales funnel. When you make customer retention for B2B business models a priority, you’ll not only save money on acquisition costs; you’ll also unlock the growth potential of your existing customer base.

Customer Retention 64

Customer Retention B2B Voice of Customer Metrics 64

Magellan Solutions

AUGUST 17, 2020

With all the advertisements people see on the internet every day, customers can easily jump from your brand to another if you don’t have strong customer retention strategies. . To make your business thrive, you need to take care of one of the most important assets — your customers. What is Customer Retention?

Customer Retention 52

Customer Retention Loyalty Exceptional Customer Service Loyalty Programs 52

One Millimeter Mindset

MARCH 28, 2019

Each of us has a customer retention superpower. And our unique qualities, actions, beliefs and behaviors keep customers glued to our sides, year after year. Our customer retention superpowers are more than attaining functional expertise and excellence in our current professional position. What are yours?

Customer Retention 64

Customer Retention Download Communication Customers 64

Integrity Solutions

DECEMBER 11, 2023

What is cold calling and what does it look like in the current sales world? But sales prospecting is the bread-and-butter, core activity that leads to sales growth and success — and cold calling is one of the most effective prospecting strategies available. Your mindset may actually be the key to success.

Sales 95

Sales Connections Reference Social Media 95

One Millimeter Mindset

MAY 21, 2020

There’s nothing novel about virtual post-sale client abandonment. What is novel about this post-sale scenario, to you, is that now you have to sell virtually. Because what has not changed is that once a coveted contract is consummated, what is the next sales step? In spite of all your pre-sales assurances.

Sales 132

Sales Workshop Culture Presentation 132

Totango

MAY 1, 2020

Retaining existing customers is especially important during uncertain economic times, when fewer new customers may be signing on with your service. That’s why customer retention management software is a vital component of your retention strategy. What Are the Benefits of Customer Retention Management Software?

Customer Retention 62

Customer Retention Management Customers Customer Success 62

One Millimeter Mindset

MAY 29, 2019

What does it take to create an impactful customer retention team? Perhaps you read these questions and think: “creating a customer retention team isn’t even my job responsibility!” Perhaps you read these questions and think: “creating a customer retention team isn’t even my job responsibility!”

Customer Retention 66

Customer Retention Workshop Download Customers 66

One Millimeter Mindset

JULY 4, 2019

What is your current customer retention strategy value? I offer these five customer retention strategy value blog posts for your reading pleasure. While retaining customers is an art form, the relentless pace of technology change challenges the norm. Storytelling Outcomes influence Post Sale Customer Expectations.

Customer Retention 59

Customer Retention Blog Workshop Download 59

One Millimeter Mindset

SEPTEMBER 16, 2019

They become skeptical about lack of continuity and gaps in the details you present. Especially when these omitted details surface, often inconveniently, both pre- and post-sale. Most of the time, these professionals are involved in the post-sale care and feeding of customers, once a sale is consummated.

Sales 72

Sales Return on Investment Workshop Customer Retention 72

Education Services Group

AUGUST 16, 2022

CS Plans can also help ensure that the handoff between sales and CS goes nice and smooth. For all these reasons and more, I’d say the best Customer Success Plans are developed collaboratively with your customer and your counterparts in Sales during the pre-sale stage of the customer journey.

Sales 52

Sales Customer Success Leadership Customer Retention 52

Totango

JULY 25, 2019

What’s better for your business to focus on: customer success or sales? Customer success is the practice of cultivating deep and lasting relationships with your customers, which can unlock lasting customer lifetime value for your business. However, no business can thrive without making sales to new customers.

Sales 80

Sales Customer Success Customers Presentation 80

InMoment XI

FEBRUARY 1, 2023

There are pros and cons to each of these reporting relationships: The Pros and Cons of Your CX Team Reporting to Marketing & the CMO: Pros: Tied More Closely to the brand promise of the organization (since CX is the fulfillment of that promise) Tied more closely to the communication function.

Customer Experience 260

Customer Experience Chief Customer Officer Call Center Culture 260

Totango

MAY 17, 2024

Unsurprisingly, a similar echo was heard at TSIA World INTERACT in May—doubling down on the fact that CS lags behind other customer-facing functions like support and service when it comes to AI adoption and innovation. solution can be as easy as consolidating your sales and customer success information.

Innovation 96

Innovation Call Recording Government Customer Success 96

Experience Investigators by 360Connext

APRIL 23, 2024

CX leaders know customer experience (CX) is not just about transactional exchanges; it’s about building lasting relationships. But today’s C-Suite is still questioning the value of customer experience and asking if investing in CX is worth it. CX leaders need to present strong business cases for every step of their journey.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

BirdEye

JULY 5, 2023

Relationship marketing is the strategy of cultivating meaningful relationships with customers to ensure long-term satisfaction and brand loyalty. This strategy uses online and offline communication channels for your business to build stronger relationships with your customer base. Why does relationship marketing work?

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

Totango

FEBRUARY 7, 2019

It’s a customer-centered approach that reflects the broader economy we currently operate under, one where the customer expects individualized treatment. Customer retention is about the promise of continued growth. In a recurring revenue business, every member of the company can impact the customer in some way.

Customer Retention 81

Customer Retention Lifetime Customer Customers Engagement 81

One Millimeter Mindset

MAY 13, 2019

All of us have professional communication habits. When professional bias and baggage influences our professional communication, everyone is impacted. Ultimately, customer experience reflects this scenario as customer success and customer retention also are impacted. Why do I feel uncomfortable?

Communication 61

Communication Workshop Download Employee Experience 61

One Millimeter Mindset

JUNE 6, 2019

Storytelling outcomes influence post-sale customer expectations about long-term experiences with products, services and solutions. In addition, the stories you tell impact investor, customer, and co-worker expectations of how it is going to be: working with you, yourself. Then, take the next steps. Contact me here. .

Customer Expectations 70

Customer Expectations Sales Workshop Connections 70

One Millimeter Mindset

APRIL 17, 2019

The idea of a left brain thinker, or STEM colleague, running your next sales team meeting probably is one of your biggest nightmares. Of course, you are far too busy churning through leads and dashing between sales appointments to make quarterly quotas. Especially during pre-sale. Until a problem arises, post-sale.

Sales 66

Sales E Commerce Connections Communication 66

CustomerSuccessBox

MAY 6, 2021

From the last couple of weeks, we’ve been writing about the importance of customer retention , key metrics to track and how Customer Success can help you drive retention, and whether your organization is ready to implement Customer success software. . Steps to implementing Customer Retention Software.

Customer Retention 52

Customer Retention Customer Success Metrics Customers 52

One Millimeter Mindset

MAY 30, 2019

Let’s explore three ways you and your team can become proactive by collecting client feedback to improve team communication. The first way client feedback catalyzes improved team communication is by continuously communicating with the customer! Her playbook of communication hacks, Do YOU Mean Business?

Communication 61

Communication Feedback Workshop Download 61

Uniphore

JANUARY 4, 2022

How are you planning to leverage conversations to drive revenue and customer retention? At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. The future of business is understanding how to unlock the value of conversations.

2022 126

2022 White Paper Contact Center Innovation 126

ChurnZero

MARCH 22, 2019

We also had You Mon Tsang, CEO and Founder of ChurnZero share tried and true ways to improve customer retention. If you can increase retention a customer becomes more profitable. It’s especially great if you get payment up front and then know that customer is profitable from that point on. .

Customer Retention 61

Customer Retention Webinar Customer Centricity Definition 61

CustomerSuccessBox

NOVEMBER 2, 2021

A seamless handoff from sales to customer success to implementation is necessary to deliver the promised early value. This is crucial to make your customer’s experience easier. CS professionals must have felt the grunt of a bad transition from Sales to Customer Success. Why are Sales to CS handoffs a tricky stage?

Sales 52

Sales Customer Success Document Communication 52

Tricia Morris

MAY 26, 2015

If your brand focuses on consistent and authentic customer service and engagement both before and after the sale, a one-time customer can become a lifetime customer who also creates additional customers. If your brand’s sales and customer service departments aren’t working closely together, they should be.

Sales 86

Sales Customer Service Poor Customer Service Social Media 86

Optimove

MARCH 26, 2024

Download Now Andrew Stewart, DAZN’s Senior CRM Manager , Technology, presented on the streaming giant’s evolutionary journey towards smart targeting. Jam Packed Houses Roundtable Discussions – Six roundtable engaging discussions focused on the future of customer retention marketing, what’s now, and what’s next.

2024 64

2024 Connections 2025 Download 64

TechSee

JUNE 16, 2022

Shep Hyken, Chief Amazement Officer at Shepard Presentations. Shep Hyken is a customer service and CX expert, an award-winning keynote speaker , and New York Times and Wall Street Journal bestselling author. He has over 20 years of customer service, sales and management experience, with a laser focus on contact centers.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Feedbackly

MARCH 1, 2024

Emotional Experience refers to how customers perceive a brand emotionally. It looks at a deeper form of engagement between the customer and brand where communication and interactions are driven by customer sentiments. What is Emotional Experience? This is where the gold lies. Would like to learn more?

2024 59

2024 Metrics Webinar Brands 59

ProProfs Chat

DECEMBER 24, 2019

What makes live chat scripts so important for sales and customer service? To realize all the benefits of live chat scripts, you need to understand the importance of chat etiquette for your customers’ experience and satisfaction. Useful Customer Service Scripts Templates And Examples. How can we help you this time?

Sales 89

Sales Customer Service Customers Communication 89

CustomerSuccessBox

DECEMBER 4, 2018

That means the customer needs to renew their contract more than once. Without a high customer retention rate, a SaaS company will shut down, no matter how great the other metrics are. You may believe that if the customer does not have any problem, the customer will renew the contract.

Customer Retention 40

Customer Retention Customer Success Metrics Presentation 40

Experience Investigators by 360Connext

AUGUST 17, 2021

HR, Learning and Development, or Talent Management , who can both ensure the employee experience is representative of the customer experience and facilitate employee engagement strategies; And in some cases, it’s important to include Internal Communications to share and socialize what the team is doing throughout the organization.

Customer Experience 364

Customer Experience Net Promoter Score Customer Journey Document 364

Magellan Solutions

AUGUST 16, 2023

If your goal is to keep 80 percent of your present customer base and launch a strategy that improves it to 90 percent, your business achieves 10 percent growth. Look at your current business plan and find ways to enhance customer retention. Strategize your loyalty Please plan, plan it well. Loyalty begins at home.

Seminar 52

Seminar E-support Call Center Loyalty 52

ShepHyken

SEPTEMBER 15, 2023

With the variety of online products and services, customer expectations are constantly growing. And this doesn´t just impact initial interactions but contributes to customer retention, too. That’s why regular and relevant email communication with your recipients is the key for your business to stay top of mind.

Marketing 61

Marketing Customer Experience Communication Entertainment 61

Magellan Solutions

NOVEMBER 20, 2023

According to 60% of business executives, superior customer service enhances customer retention. Customers are crucial to your business’s success in the ever-changing business world. When experts handle outbound communication, it increases output and boosts client satisfaction.

Call Center 52

Call Center E-support E Commerce Sales 52

delighted

APRIL 7, 2020

Many of our customers have asked whether it’s still appropriate to ask for feedback and how to go about it. The short answer is that it is okay to continue asking for feedback – keep communication lines open. The one caveat is that it should be done with your customers’ and employees’ best interest in mind.

Customer Retention 52

Customer Retention Customer Experience NPS Feedback 52

One Millimeter Mindset

FEBRUARY 6, 2019

How are you communicating to employees that they are part of something bigger than themselves? But also, they become co-invested in your customers’ and members’ growth strategies, as well. Think of the aggregated impact of engaged employees on customer experience, customer success and customer retention.

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Workshop Customer Retention Communication 2019 74