Ecrion

JUNE 12, 2018

Customer communications management … it’s just the management of customer communications. So, then, what is customer communications management? At its core, CCM – there’s that acronym – IS the management of customer communications, but it’s more than that.

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ShepHyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM).

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2023 Communication Contact Center Return on Investment 70

Experience Investigators by 360Connext

JULY 6, 2021

A customer experience charter is a brief document outlining the agreements the CX governing team needs to align with their decisions. Project charters have become a common tool in project management, and the CX charter serves a similar purpose. The charter, however, is not a magical document. What is Our CX Vision?

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Document Net Promoter Score Government Leadership 358

Ecrion

JANUARY 7, 2020

In this regard, a customer communication management (CCM) platform is essential to the way you do business. Read below to figure out what you need to get out of your customer communication management platform. Make Sure That Your Customer Communication Management Platform Is Interactive.

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Ecrion

FEBRUARY 28, 2019

The last thing your company needs, if it prints a ton of documents, are dynamic document production challenges. This is due largely because many document automation systems won’t allow you to do what your company requires. Your company needs a certain number of templates in order to create dynamic documents.

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Ecrion

MAY 26, 2020

According to an IDC survey, 80% of business leaders in HR reported that having different internal systems/applications that do not integrate causes issues around documentation. However, HR departments now have the option to minimize these issues by implementing HR document automation. Improved Productivity.

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Ecrion

JUNE 4, 2019

Document automation for business is a necessity to keep up with B2B and B2C demands. Here are the many reasons why you, too, should embrace document automation. What do your documents say about you? Sending disparate, mismatched documents via fax, email or old-school snail mail isn’t only outdated. It’s 2019.

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Ecrion

JULY 15, 2020

Find out how in our infographic covering 9 ways you can personalize customer communications with CCM: Use a Comprehensive CCM solution. Interactive documents can help you improve customer engagement and build personalized communications for your customers. Leverage simple documents to provide a digital experience.

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CSM Magazine

JANUARY 19, 2023

The way in which HR communicates can directly impact how successful a company is at finding the right employees. Here are seven ways to improve your HR communication strategies to make the recruitment process smoother and increase your chances of success. Online communication tools allow you to save space on devices.

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CSM Magazine

JANUARY 27, 2023

All of this is made easier and more productive by board portals, giving board members access to one convenient place to collaborate using their board document management software from anywhere. How Does Board Portal Help with Document & File Sharing? Here is how board room software helps with document and file sharing: 1.

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Ecrion

JANUARY 12, 2021

Easy Access to Documents/Services | 3. Customer experience management (CEM) refers to strategies that allow you to ensure that your clients have a well-curated positive experience during every interaction with your professionals. It Provides Easy Access to Documents and Services. Meets Customer Needs | 2.

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Customer Experience Management CEM Customer Experience Management 86

Ecrion

APRIL 12, 2019

. – your company at some point goes through the process of generating batch documents. However, if your batch documents process isn’t fully optimized, your customers could be missing out. Each month, your company generates millions upon millions of documents. This ensures fully automated, worry-free batch document creation.

Document 40

Document Insurance Omnichannel Banking 40

Topdown

DECEMBER 21, 2017

Not that long ago, customer communications management (CCM) would be a part of most companies’ operations department since it was all about automating the printing and mailing of massive amounts of documents.

Communication 66

Communication ROI Management Document 66

Quadient

JULY 26, 2022

Choosing your Customer Communication Channels in 2022. Thirty years ago, customer communications were relatively straightforward. Business-critical documents, such as letters, invoices, and contracts, were sent and received through physical mail. What are Customer Communication Channels? j.shah-thiel. Introduction.

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Topdown

SEPTEMBER 30, 2016

What do you think of when you hear the term “ customer communications management ”? Most people think of letters, statements, privacy notices, and other documents and correspondence that traditionally have been produced in large batches and mailed to customers en masse.

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Communication Management Document Customer Journey 79

Zeisler Consulting

JUNE 3, 2021

This is part two of a four-part series of articles wherein I tie out the principles and values of Agile Project Management with Customer Experience. And some Customers are used to (and expect) shiny perfection with all of your offerings, so it’s also vital we communicate expectations properly. Fair enough.

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CustomerSuccessBox

MARCH 10, 2022

The role and responsibilities of these two separate operations-“ Client Service Manager ” and “ Client Engagement Manager ”-differ. Who is a client service manager? How to become a client service manager? This role expects a candidate with a bachelor’s degree in accounting or business management to get selected.

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Beyond Philosophy

JUNE 11, 2020

Therefore, managing customers’ perceptions about wait times in your Customer Experience is essential—and a practical way to foster customer-driven growth. As somebody who manages the Customer Experience, you should think about the customer journey and where you make them wait. I was in a Starbucks recently.

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Management Insurance Document Consulting 161

CSM Magazine

APRIL 23, 2024

When discussing communication and collaboration tools for businesses, we often encounter the terms “intranet platforms” and “enterprise social networks.” Understanding Intranet Platforms An intranet platform serves as a solution for fostering communication and serving as a central repository for company information.

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Ecrion

MARCH 7, 2019

This is why automated document generation trends are important. Learning the latest in automated document generation trends means your business is trying its best to keep up with the ever-changing times. Trend #1: eDelivery Your customers want their documents, when they want them, how they want them.

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Ecrion

NOVEMBER 21, 2019

Nothing lets you get the most out of your CRM like a reliable Salesforce document generator. Why You Need a Salesforce Document Generator. With a document generator, you’ll have a cloud-based service that lets you store documents properly, move them through various workflows, collaborate between teams, and more.

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Ecrion

MARCH 3, 2021

Reactive vs. Preemptive Adaptation | Adaptability in Customer Communications |. This is especially true with customer communications. Customer communications management (CCM) software empowers companies to meet their goals and make their business communications future-proof. Reactive vs. Preemptive Adaptation.

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Ecrion

NOVEMBER 12, 2019

They include customer-journey consistency, emotional consistency, and communication consistency. Studies show that document challenges account for a 21.3% Using a document creator can help you achieve these 3 C’s. Document automation can increase productivity, streamline document processes, and reduce human error.

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Document Return on Investment Customer Satisfaction Communication 52

Ecrion

SEPTEMBER 19, 2019

So, have you considered a solution like legal document preparation software? If not, recognize that document preparation software can improve your law firm’s productivity and customer service. Investing in document automation software is a worthwhile investment for many reasons.

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CSM Magazine

JULY 30, 2021

Today’s customers increasingly expect live and real-time communication. A unified communications (UC) solution can help make this possible by integrating audio, video and mobile capabilities that enable a new level of customer service. Unified communications systems (UCS) are therefore essential for business success.

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Team Support

APRIL 12, 2023

The requests are often recurring, and a technology-based customer support tool is needed to implement an agent workflow that allows easy and efficient management of each customer request. Why Use Customer Support Software for SLA Management? Customer service software makes it easy to manage the demands of a busy support team.

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Management Document Download Customers 98

Topdown

AUGUST 26, 2016

International Data Corporation ( IDC ) recently released the findings from a multi-client survey conducted in spring 2016 called Document Strategies for Customer Communication Management: Insurance.

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Insurance Communication Multi-Channel Management 54

Ecrion

APRIL 26, 2018

Communication is the key to any successful business. The type of communication, however, plays an important part in whether or not it’s successful. Regardless of how you communicate with your customers, one thing is constant — you must be able to communicate with them clearly. Let Images Help Tell Your Story.

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Communication Document Consumers Management 49

Topdown

APRIL 28, 2017

Document Strategy Forum ‘17 is a major trade show for the Customer Communications Management (CCM) industry. With its forward-looking focus and themes, DSF is, in our opinion, the best industry conference to get a sense of the current and future state of customer communications.

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Document Communication Management Customers 63

Quadient

OCTOBER 10, 2022

From Volume to Value: Switching Customer Communication KPIs. When I talk to our CXM customers, one of the most prevalent issues they face is persuading their colleagues to invest in communications transformation. Communications affect the whole company, but each department often only owns one element. Marissa Feigen.

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Communication Banking Average Handle Time Financial 52

ProProfs Chat

MAY 6, 2020

Though there is nothing wrong with the rise in the popularity of remote working, managing remote teams makes the job of a manager challenging. But then again, is managing remote teams similar across various departments? What makes managing a remote customer service team so daunting? How Do You Motivate a Remote Team?

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Management Customer Service Communication Customers 108

Ecrion

SEPTEMBER 17, 2019

If you don’t prioritize better customer communications and service, you might find out the answers to these questions, since nearly 60% of consumers won’t ever do business with a company again after just one negative experience. Focus on Omnichannel Communication. Read on to find out.

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Ecrion

NOVEMBER 21, 2018

If you would rather receive a document by email, does it frustrate you that the business only ever sends out documents in the mail? Personalizing customer communications is one of the best ways for your company to increase customer satisfaction which, in turn, leads to success.

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Communication Document Customer Satisfaction Customer Centricity 57

Totango

NOVEMBER 16, 2023

But, oftentimes, managing and documenting these customer interactions—especially cross-functionally among global and remote teams—can be challenging and time-consuming. Just started using it and am excited to see Touchpoint Templates available soon.” — Shona Fenner, Senior CX Operations Manager at Petdesk Not a Gmail user?

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Customer Success Touchpoint Document Interaction 107

Topdown

JANUARY 7, 2019

The Winter 2018-2019 edition of DOCUMENT Magazine includes an application article featuring Topdown and our INTOUCH product. In this article we review the top trends in customer communications management (CCM), with a focus on leveraging the cloud and content services to integrate CCM into a broader digital experience technology stack.

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Ecrion

APRIL 26, 2018

Communication is the key to any successful business. The type of communication, however, plays an important part in whether or not it’s successful. Regardless of how you communicate with your customers, one thing is constant — you must be able to communicate with them clearly. Let Images Help Tell Your Story.

Communication 40

Communication Document Consumers Management 40

CSM Magazine

MARCH 3, 2022

SaaS tools have become extremely popular in the project management industry, transforming the way it operates. They don’t only help you save time but even save money in the long-term, something office managers need the most! 5 SaaS tools office managers should be using this year. nTask- best for project management.

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