Experience Investigators by 360Connext
NOVEMBER 13, 2014
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
InMoment XI
FEBRUARY 7, 2024
They’re engaging with hotels from any number of channels, including web browsers, mobile apps, messaging channels, social media, and review sites—among others. Bots can also answer questions and provide information on things like availability, rates, and amenities that build customers’ confidence—and their likelihood of booking.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
SEPTEMBER 26, 2023
In short, consistency creates confidence. By the way, if you have any questions about customer service or customer experience, reach out to me on any social media channel – I’m pretty much everywhere. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.
BirdEye
AUGUST 9, 2023
A reputation score is a numerical value that quantifies overall customer sentiment about your business derived based on publicly available information such as reviews, testimonials, and social media mentions, to name a few. But what you may not realize is that it also impacts customer perceptions.
Service Untitled
DECEMBER 27, 2010
Interestingly enough, the social trends since 2008 have grown exponentially. In 2008, social media and customer service were not even on the radar; in 2009 it grew to 13%, and this year 40% of contact centers actively use social media in their customer service. photo credit: MoritzBarcelona.
CSM Magazine
JUNE 19, 2023
One key aspect of providing first-rate support is ensuring that your customer service team members are approachable and relatable. Display Genuine Empathy One of the most effective ways to make your customer service team more approachable and relatable is by displaying genuine empathy to customers.
CSM Magazine
JULY 13, 2022
Publishing articles and blogs not just helps with search engine optimization, but you can also share the information on your social media platforms. Remember that well-written content establishes your brand as an authority and improves customer confidence in your business. Customers are often exposed to ads on Google.
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