ShepHyken

FEBRUARY 20, 2024

This is my Loyalty Question , a concept I’ve shared many times over the years. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Metrics 154

Metrics Customer Service Workshop Measurement 154

ShepHyken

DECEMBER 26, 2023

Get customers to feel connected to you because they know you care. Consistency creates confidence, and confidence can lead to customer loyalty. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 159

Customer Service Workshop Customer Service Training Connections 159

Optimove

DECEMBER 5, 2019

The event: PostFunnel Summit (formerly known as Optimove Connect). During the very successful first day (of two), 11 Optimove experts and one innovative partner gave six especially-actionable workshops. Lucky, you can find it all here in one workshop. You’ll find them all in this workshop. The place: Tel Aviv.

Workshop 75

Workshop Events 2019 Loyalty 75

ShepHyken

APRIL 28, 2024

My Comment: I’ve been studying how different brands are creating successful loyalty programs. 3 Trends That Will Likely Dominate Customer Loyalty Programs In 2024 by Zsuzsa Kecsmar (Forbes) Loyalty programs are often recognized as a way to retain customers and let companies showcase their brand values.

2024 71

2024 E Commerce Article Loyalty Programs 71

ShepHyken

APRIL 14, 2024

Lessons from the Field: 3 Easy Ways to Customize Customer Experiences & Increase Brand Loyalty by Anand Subbaraj (Fast Company) Personalization encourages customers to both return for more service and recommend that service to others. My Comment: This week’s TOP FIVE roundup has a theme: Customer Loyalty.

2024 73

2024 Net Promoter Score Article Loyalty Programs 73

ShepHyken

NOVEMBER 7, 2023

When they align with what’s meaningful to your customers, you potentially create a stronger connection. Emotional Connection: This is where loyalty is created. This is what helps drive customer loyalty. Is your organization meeting your customers’ needs? Connect with Shep on LinkedIn.

Workshop 98

Workshop Customer Service Training Customers Reference 98

One Millimeter Mindset

JANUARY 28, 2020

My question to him: “Do you tell connect the dot stories?” If the only action decision makers take is no action at all, then your stories fall short of connecting the dots for them. Alternatively, when your stories take the long-view, and connect the dots, you create a dialogue with business decision makers.

Connections 90

Connections Workshop Presentation Communication 90

ShepHyken

MARCH 25, 2024

Brands Want Your Loyalty—and Will Offer More Than Points to Get It by Lauren Giella (Newsweek) Loyalty programs offer customers rewards, discounts or other perks when buying from or using the products or services of a certain brand. My Comment: Here is an excellent and robust article on loyalty programs.

2024 79

2024 Article Hotels Loyalty Programs 79

ShepHyken

FEBRUARY 4, 2024

How 6 Brands Could Change Loyalty Trends In 2024 by Jenn McMillen (The Wise Marketer) Loyalty marketing remains popular, but often is just the same-old, same old. But in 2023, these six retailers and brands set new standards of what loyalty can be. My Comment: Most loyalty programs are marketing programs. Sounds easy.

2024 62

2024 Article Customer Service B2B 62

ShepHyken

MAY 13, 2024

6 Must-Haves for Your Restaurant’s Loyalty Program by Cherryh Cansler (Fast Casual) Noodles and Co, Mooyah, Clutch Coffee and Hyve execs discuss why successful loyalty platforms feature 1. My Comment: You will want to read this article if you own a restaurant and have a loyalty program. Connect with Shep on LinkedIn.

Article 73

Article 2024 Customer Service Loyalty Programs 73

ShepHyken

OCTOBER 29, 2023

Traditional loyalty programs, which often offer points or cash rewards, are being outdone by a new trend: experiential rewards. My Comment: I’m a fan of rewards and loyalty programs for a reason. Done well, they foster repeat business and can lead to true customer loyalty. My Comment: True customer loyalty is a gift.

Article 66

Article 2023 Customer Service Loyalty Programs 66

ShepHyken

APRIL 22, 2024

Meeting customer needs in the most convenient way not only drives great customer experience (CX) but also promotes long-term loyalty and business growth. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

2024 81

2024 Article Customer Service E Commerce 81

One Millimeter Mindset

FEBRUARY 11, 2020

Story connection strategy is a compelling way to engage colleagues. Develop a story connection strategy to engage and connect employees and clients to the stories you tell. Engage me to present one of my One Millimeter Mindset Storytelling speaking programs, workshops or mastermind groups. Image source: Getty Images.

Connections 66

Connections Engagement Workshop Presentation 66

BirdEye

APRIL 25, 2023

Connect with influencers 9. Loyalty incentives programs 15. Host seminars and workshops 18. Connect with influencers Elevate your local business to a whole new level by connecting with influencers. Make sure to update your loyalty program often so it remains fresh and exciting for customers.

Seminar 98

Seminar Social Media Advertising Workshop 98

Experience Investigators by 360Connext

DECEMBER 15, 2023

Connect the employee experience to the customer experience in big ways. Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience. See how fun it is to connect the CX dots? Share what is next as you improve the journey!

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

ShepHyken

OCTOBER 23, 2023

And caring is the foundation of trust and the preamble to loyalty. When customers know you care, you create an emotional connection that fosters trust and loyalty. The Future of Customer Loyalty by Rajesh Midha (Fast Company) Customer loyalty is evolving. Connect with Shep on LinkedIn.

Article 64

Article Customer Service 2023 Contact Center 64

ShepHyken

MARCH 4, 2024

Consumers Show Higher Brand Loyalty Than Global Average But Demand More In Return by Marigold (Adweek) Fast on the heels of its recently published global report, relationship marketing pioneer Marigold has filtered the results from that groundbreaking survey now with a dedicated focus on U.S. Connect with Shep on LinkedIn.

2024 61

2024 E Commerce Article Customer Service 61

ShepHyken

JANUARY 1, 2024

Rethinking Customer Loyalty in the Age of the ‘Zero Consumer’ by Dennis Limmer (Forbes) The retail industry is undergoing a seismic shift due to the emergence of “zero consumers.” These shoppers, characterized by zero patience, zero boundaries, and, crucially, zero loyalty, are challenging traditional definitions of customer loyalty.

2024 58

2024 Article Customer Service Social Media 58

ShepHyken

DECEMBER 3, 2023

Loyalty is a Strategy, Not a Program by Kevin Susman (Total Retail) In the commercial innovation workshops I lead around the globe, there are many strategies that clients and customers want to cover. However, without fail, I always get asked what can be done to improve customer loyalty. Connect with Shep on LinkedIn.

Article 61

Article Customer Service 2023 Loyalty Programs 61

LoyaltyPlus

NOVEMBER 10, 2020

Loyalty programs will play a pivotal role in getting passengers back onto your aircraft, agreed? As a well-established Loyalty Solution provider, previously sold as the branded solution for a well known PSS, we are perhaps one of the best kept secrets in the airline market in terms of our own brand. Everything. Sound interesting?

Airlines 52

Airlines Loyalty 2007 Webinar 52

ShepHyken

OCTOBER 1, 2023

Speed Doesn’t Equal Success: The Limitations of AHT as a KPI by Othmar Mueller Von Blumencron (VIPdesk Connect) While top-notch products and services remain vital, the spotlight in recent years has undeniably shifted to the customer experience as a pivotal factor distinguishing one brand from another. Connect with Shep on LinkedIn.

Article 66

Article Customer Service 2023 2024 66

ShepHyken

NOVEMBER 6, 2023

How Removing the Mental Load for Customers Can Improve the Customer Service Experience by Brad Birnbaum (Fast Company) By alleviating the mental burden for your customers, you can not only enhance their satisfaction but also strengthen your brand’s reputation and customer loyalty. Connect with Shep on LinkedIn.

Article 68

Article Customer Service 2023 Contact Center 68

ShepHyken

FEBRUARY 12, 2024

Thanks to Gen Z, Deeper Connections Will Become the Currency of the Future by AmberNechole Hart (Adweek) Empty ecommerce gets you to checkout fast but gives no reason to return. Connected ecommerce adds value emotionally, materially or both while delivering the same seamless purchase journey. Why is connection important?

2024 68

2024 Article Customer Service Social Media 68

ShepHyken

MAY 26, 2024

Twenty Ways to Delight Your Customers: Transforming Satisfaction into Loyalty by Denyse Drummond-Dunn (C3Centricity) Today, most markets are saturated, and companies are fighting for the same customers. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

2024 76

2024 Net Promoter Score Article Customer Service 76

Up Your Service

JULY 16, 2018

unique report was recently released by Salesforce Research titled “ State of the Connected Customer , 2nd edition”. Companies Face a New Connected Mandate. It is normal and expected for connected customers all over the world. So in this challenging time and world, what drives loyalty? Innovation has become the standard.

Connections 67

Connections Insights Culture B2C 67

ShepHyken

JULY 31, 2023

Embrace Multi-Sensory Customer Experience, Just Like Corona Does by Justin Racine (CMSWire) Embrace the power of multi-sensory customer engagement, and let your brand journey take your customers on an unforgettable exploration, forging a lasting and meaningful connection. Connect with Shep on LinkedIn.

Article 62

Article 2023 Customer Service Customer Centricity 62

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. Connect with Shep on LinkedIn.

2024 68

2024 Article Customer Service Contact Center 68

ShepHyken

FEBRUARY 25, 2024

How Customer Advocacy Fuels Brand Loyalty and Growth by Marbue Brown (CMSWire) Reputations are made or broken by the experiences customers have with companies and especially by what they have to say about those experiences. If you have a loyalty program (or are thinking about having one, here are five ideas to consider.

2024 62

2024 Article Customer Service Average Handle Time 62

ShepHyken

MAY 15, 2023

Here are four ways brands can create more meaningful connections with their customers. Here are four ways brands can create more meaningful connections with their customers. Authenticity turns into trust, which is essential for repeat business and loyalty. Connect with Shep on LinkedIn.

Article 65

Article Net Promoter Score Customer Service 2023 65

Optimove

JULY 12, 2021

That’s why customer engagement must become an essential KPI for every business that cares about loyalty and lifetime value. Watch the 3-minute mini-workshop or read the transcript just below it to find out: Customer Engagement – A Key Success Strategy for Any Business. What Are Some Customer Engagement Strategies? Reach Out ?at

Customer Engagement 98

Customer Engagement Engagement B2C Workshop 98

ShepHyken

JULY 15, 2022

Step 4: You assign your best client success manager on their account and ensure they’re scheduled for your monthly training workshops as a non-negotiable. You record an in-depth response leading to a 1-hour impromptu phone call where you can further connect on a 1:1 level and forge a much deeper relationship. .

Workshop 132

Workshop Social Media 2022 Article 132

ShepHyken

SEPTEMBER 10, 2023

They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. How to Make Loyalty a New Business Line for your Brand? In the last couple of years, there has been a radical shift in this with brands foraying into loyalty with full force. Connect with Shep on LinkedIn.

Article 81

Article 2023 2028 Customer Service 81

BirdEye

NOVEMBER 29, 2023

Offer incentives and loyalty programs Ashley HomeStore implements a successful loyalty program. This program not only offers exclusive discounts, early access to sales, and rewards for repeat customers but also catalyzes fostering loyalty and boosting customer retention. Share customer stories on your website and review sites.

Marketing 57

Marketing 2024 Advertising Social Media 57

ShepHyken

FEBRUARY 18, 2024

Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. My Comment: Lately, I seem to be attracted to articles on loyalty programs. These are companies who also have significant brand loyalty.

2024 62

2024 Article Customer Service Net Promoter Score 62

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Thus, businesses use three main types of customer service surveys to measure customer satisfaction and loyalty.

Customer Service 141

Customer Service Net Promoter Score Customer Service Representative NPS 141

Optimove

DECEMBER 18, 2018

Another year (almost) behind us, another Optimove Connect in the relationship marketer’s books. 2018 brought twice as many pink-hued lightbulbs, shining a light on 500 attendees, 12 workshop leaders, and 15 speakers sharing, absorbing, and discussing the current and future state of CRM.

2018 53

2018 Connections Workshop Events 53

GetFeedback

DECEMBER 2, 2019

Focusing on your customers will result in increased loyalty, more positive word-of-mouth referrals, and higher spend from your best customers. Understanding this important segment of customers means creating experiences that continue to earn their loyalty and, in return, their money. First things first.

ROI 195

ROI Customer Satisfaction Loyalty Measurement 195