Circular Edge

DECEMBER 13, 2022

While retaining historical business transaction data is required, managing it can be a challenge. Contact Circular Edge today to learn more about our NetSuite consulting services. Customer service agents are providing service recommendations without purchase history records, leading to frustrated clients. contact-form-7].

Competitive Advantage 52

Competitive Advantage Multi-Channel 2022 Insights 52

Gainsight

JUNE 11, 2021

Your Customers Need You to Put Yourself First: Listen to Them! Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. So prioritize your needs just as much as your customers’! Major Takeaways: Sales and Customer Success relationships can be filled with friction.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

SmartKarrot

DECEMBER 13, 2022

Role: Customer Success Associate Location: Chicago, IL, United States (On-site) Organization: Wolters Kluwer As a Customer Success Associate, you will deliver prompt and professional service to the customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications. Apply here: [link].

Customer Success 19

Customer Success Roadmap Leadership Government 19

BirdEye

APRIL 11, 2023

BCG matrix The Boston Consulting Group’s product portfolio matrix, often called the BCG matrix, is similar in appearance to a SWOT analysis. With a well-crafted strategic plan in place, you’ll have a roadmap to success and a way to monitor your progress along this exciting journey. Otherwise, your analysis will be too broad.

Download 98

Download ROI Financial Return on Investment 98

SmartKarrot

NOVEMBER 17, 2021

Role: Director of Customer Success Location: Santa Clara, CA, US (Hybrid) Organization: LeanData As a Director of Customer Success, you will lead, coach and mentor a team of Customer Success Managers across enterprise and large commercial accounts. Collaborate cross-functionally to rapidly improve the customer experience.

Customer Success 19

Customer Success Sports Roadmap Books 19

Kustomer

NOVEMBER 1, 2021

The second course, “Coaching,” widely demanded by an array of customer service managers, helps to integrate customer service management skills into the digital realm. These three principles, journey mapping, management skills, and crisis response are frequently discussed among traditional CX channels.

Customer Service 97

Customer Service Social Media Customers Customer Satisfaction 97

SmartKarrot

JANUARY 21, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Twingate As a Director of Customer Success, you will hire a team of talented customer success managers and leaders. Build sustainable and scalable customer success systems to support both our high growth and enterprise customer base.

Customer Success 19

Customer Success Multi-Channel Roadmap Leadership 19

SmartKarrot

AUGUST 19, 2021

Role: Customer Success Director Location: Remote, Dallas, TX, US Organization: Persado As a Customer Success Director, you will maintain the customer success plan including maturity roadmap, key milestones, and value realization journey. Understanding the customers’ business needs and creating solutions to support them.

Customer Success 19

Customer Success Roadmap Consulting ROI 19

SmartKarrot

NOVEMBER 2, 2022

Role: SVP, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Cardlytics As an SVP of Customer Success, you will lead and scale an inclusive, world-class, multi-discipline services organization – driving vision, growth strategy, and execution.

Customer Success 19

Customer Success Multi-Channel Social Media Roadmap 19

SmartKarrot

JANUARY 25, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Dover As a Director of Customer Success, you will work with the founders and other team members to build a world-class product delivery and customer management strategy. Help recruit, hire, and onboard new Customer Success Managers.

Customer Success 19

Customer Success Roadmap Document Customers 19

CSM Practice

FEBRUARY 24, 2020

As discussed in the blog on customer health metrics, product usage metric defines an “active” user with specific value-based actions and clearly segments your customer base into different usage categories. Low feature usage marks signal a dire need for customer education campaigns or poor product fit.

Metrics 52

Metrics 2014 Customer Success Financial 52

CSM Practice

JULY 24, 2019

The customer-centric mindset entails making major decisions while taking customer needs and customer journeys into account. This responsibility is not limited to the CSM (Customer Success Manager) alone, a company-wide disposition to customer satisfaction is crucial to customer success.

Customer Centricity 45

Customer Centricity Roadmap Customer Satisfaction Customer Success 45

SmartKarrot

NOVEMBER 7, 2022

Role: Associate Director, Customer Success Location: Greater Boston, United States (On-site) Organization: Saama As an Associate Director of Customer Success, you will drive the overall customer relationship forward and drive product penetration and consulting services revenue in customer engagements.

Customer Success 19

Customer Success Roadmap Leadership Government 19

Gainsight

AUGUST 2, 2021

During our Pulse Everywhere CS Operations track, we heard from Ops leaders who started as SDRs, solutions consultants, and even technology engineers. Better attributes include someone passionate about problem-solving—think project management, analytical and curious instead of technical.

Fashion 52

Fashion Leadership NPS Customer Success 52

CSM Practice

FEBRUARY 24, 2020

As discussed in the blog on customer health metrics, product usage metric defines an “active” user with specific value-based actions and clearly segments your customer base into different usage categories. Low feature usage marks signal a dire need for customer education campaigns or poor product fit.

Metrics 52

Metrics 2014 Customer Success Measurement 52

CSM Practice

FEBRUARY 24, 2020

As discussed in the blog on customer health metrics, product usage metric defines an “active” user with specific value-based actions and clearly segments your customer base into different usage categories. Low feature usage marks signal a dire need for customer education campaigns or poor product fit.

Metrics 52

Metrics 2014 Measurement Blog 52

ChurnZero

MARCH 31, 2020

Customers who were highly active and engaged prior to COVID-19, may now be experiencing something completely different. How do you balance customer communications during a crisis? Customer Success Managers don’t want to contribute to email fatigue, but they also don’t want to be silent.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

SmartKarrot

JUNE 2, 2020

Role: Customer Success Manager Location: Atlanta, GA, US Organization: ProKeep In this role, you will be reporting to the Director of Customer Success, this Entry Level Customer Success Manager (CSM) will support the customer lifecycle as it relates to user adoption, on-going support, platform optimization and expansion.

Customer Success 10

Customer Success Roadmap Customer Retention Engagement 10

SmartKarrot

JANUARY 27, 2022

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Fathom As a Head of Customer Success, you will manage and monitor the client-side of the implementation process, delivering best-in-class client service and meeting every milestone. Identify opportunities for account growth within your managed accounts.

Customer Success 19

Customer Success Roadmap Customers Feedback 19

ChurnZero

DECEMBER 20, 2019

Customer results will sell, not features. The winners in C S Management will align their business objectives to the customer’s desired outcomes and experiences. Making customers happy is no longer good enough. . . CS and Product work lockstep to meet customer needs and wants. .

2020 80

2020 Customer Success Chief Customer Officer ROI 80

Kustomer

SEPTEMBER 24, 2020

The second course, “Coaching,” widely demanded by an array of customer service managers, helps to integrate customer service management skills into the digital realm. These three principles, journey mapping, management skills, and crisis response are frequently discussed among traditional CX channels.

Customer Service 52

Customer Service Social Media Customers Customer Satisfaction 52

SmartKarrot

MARCH 9, 2021

Define the segmentation of the customer base and varying strategies for each segment. Create a Customer Advisory Council to influence the business’s strategic direction and longer-term product roadmap. Create a company-wide culture of Customer Success with a deep sense of gratitude towards the customers.

Customer Success 10

Customer Success Roadmap Presentation Metrics 10

SmartKarrot

FEBRUARY 4, 2021

Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal.

Customer Success 10

Customer Success Consulting Roadmap ROI 10

SurveySparrow

JANUARY 14, 2020

Your customers are your most valuable asset, especially if you are a small company. Growing your customer base will always be one of the most important objectives in every stand-up meeting. Businesses spend thousands of dollars on lead generation so that they can welcome new customers into their fold.

Customer Retention 52

Customer Retention Feedback Loyalty Programs Roadmap 52

SmartKarrot

NOVEMBER 19, 2020

Role: Customer Success Director, North America Location: Newton, MA, US Organization: CyberArk As a Customer Success Director, you will be responsible to accelerate time to value and drive higher product adoption by aligning customer goals to education, adoption roadmaps, and regular engagement with the customer.

Customer Success 10

Customer Success Consulting Roadmap Government 10

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Gainsight

SEPTEMBER 8, 2021

Organizations create dedicated roles to continuously improve CS functions to improve NRR or reduce costs by scaling up your customer base with the same CS headcount. That team of your in-house, expert thought partners is called Customer Success Operations. Project management? of customers who see value prior to renewal.

Marketing 105

Marketing ROI Leadership Customer Success 105

SmartKarrot

DECEMBER 29, 2020

Apply here: [link] Role: Senior Manager – Customer Success Location: Remote, OR, United States Organization: Nuance Communications As a Senior Manager – Customer Success, you will be accountable for leading the CS team to build and maintain relationships across customer decision-makers and influencers, including at the C-Suite level.

Customer Success 10

Customer Success Roadmap Touchpoint Customers 10

SmartKarrot

APRIL 17, 2020

Role: Customer Success Manager Location: Austin, Texas, US Organization: MongoDB MongoDB is looking for a self-driven, enthusiastic and hands-on Customer Success Manager to help their customers realize and maximize the value of their MongoDB subscription and services.

Customer Success 8

Customer Success Consulting Books Customers 8

West Monroe

JANUARY 24, 2023

Many CEOs and management teams see an easier path to profitability as a private company—particularly through right-sizing cost of goods sold (COGS) and operating expense budgets, and making future-proof investments in areas like automation and cloud infrastructure that will help drive more cost-efficient growth.

Sales 52

Sales Leadership Return on Investment Management 52

Gainsight

FEBRUARY 2, 2024

Nichole Elizabeth DeMere , Moderator at Product Hunt & GrowthHackers.com , explains that, “Customer training can’t be one size fits all. Different customers need help at different times. ” One-on-One Consulting Most customer training efforts begin as one-on-one consulting.

Seminar 52

Seminar Webinar Document Consulting 52

West Monroe

JANUARY 25, 2023

Many CEOs and management teams see an easier path to profitability as a private company—particularly through right-sizing cost of goods sold (COGS) and operating expense budgets, and making future-proof investments in areas like automation and cloud infrastructure that will help drive more cost-efficient growth.

Sales 40

Sales Leadership Return on Investment Management 40

SmartKarrot

OCTOBER 4, 2021

Role: Head of Customer Success Location: San Angelo, TX, US Organization: Tekmetric As a Head of Customer Success, you will implement resolution procedures for any customer concerns and ensures the area is staffed and trained to handle questions from customers. Perform any escalation calls for at-risk customers.

Customer Success 3

Customer Success Roadmap Customers Sales 3

SmartKarrot

JUNE 7, 2022

Assist new business growth through greater advocacy and reference-ability of the customer base. Help drive Customer Education strategy through needs identification. Create voice of the customer feedback loops. Work with the newest customers with between 41-100 residential units under management.

Customer Success 3

Customer Success Roadmap Customers ROI 3

ChurnZero

JANUARY 8, 2021

Through his leadership, his teams have consistently attained above 90% customer satisfaction ratings (CSAT); an extraordinary feat,” said Ross Wainwright, CEO of Alida. Prior to Alida, Jason led the customer success and consulting services teams at BMC Software, CA Technologies and Protiviti. Follow Phillip on LinkedIn. .

2021 98

2021 Customer Success Chief Customer Officer Leadership 98

Gainsight

OCTOBER 7, 2019

Bessemer Venture Partners recently wrote the new 10 Laws of the Cloud , and listed customer success as one of the laws. The Customer Success Manager (CSM) role is one of the most promising jobs and has seen a 736% increase since 2015. Unity technologies, ADP, and Slack are just some of our new Gainsight customers.

Customer Success 13

Customer Success Customer Centricity Healthcare Events 13

West Monroe

FEBRUARY 9, 2023

The goal is to increase speed to market and avoid having to manage costly bugs and security issues before they're released or near-release into market. The process also helps ensure more predictability and higher quality to help companies meet their brand promise, customer demands, and regulatory compliance. How could they be?

Financial 52

Financial Banking Hospitality Technology 52