Experience Investigators by 360Connext

APRIL 23, 2024

Then consider how to intentionally design and execute on customer journey improvements, internal process design, and employee engagement efforts to move the organization closer to those goals. This means we need to involve and engage stakeholders, leaders, frontline employees, and customers in everything we do.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

One Millimeter Mindset

DECEMBER 3, 2020

Are you prepared to have HR leadership conversations which reinforce yesterday and today? How will your own HR leadership conversations qualify and quantify the value of change? And continue building a culture of HR leadership conversations. Engage me to present a One Millimeter Mindset program! Are you listening?

Leadership 86

Leadership Workshop Innovation 2020 86

SurveySensum

AUGUST 25, 2023

What came first: the engaged employee, or the happy customer? This dynamic relationship, often influenced by a CSAT platform , can significantly shape the outcome So today, let’s look at the human side of strategy: How does employee engagement impact customer satisfaction , and how can you benefit from this interaction?

Customer Satisfaction 52

Customer Satisfaction Engagement Demo Loyalty 52

Russel Lolacher

MARCH 20, 2023

In this episode of Relationships at Work, host Russel Lolacher chats with speaker and psychologist Dr. Lauren Appio on creating and fostering a consent culture in the workplace to give employees agency and choice. The importance of fostering this type of culture What a consent culture looks like through the hiring process.

Culture 98

Culture Magazine Employee Experience Engagement 98

Gainsight

MARCH 8, 2023

Today, financial leadership is transforming once again. Gainsight CEO Nick Mehta champions a concept known as “ human-first leadership.” In recent months, I’ve realized that to overcome the challenges we now face, we need a new evolution in financial leadership: the rise of the human-first CFO. Look in the mirror.

Leadership 52

Leadership Financial Workshop Books 52

One Millimeter Mindset

OCTOBER 24, 2018

Does our organization engage in a couch potato storytelling culture? A couch potato storytelling culture is self-focused. A couch potato storytelling culture emphasizes drama over minor skirmishes. And that strategy reinforces the flaws in our coach potato storytelling culture. We know the plot. End of story.

Culture 71

Culture Workshop Leadership Books 71

Experience Investigators by 360Connext

MAY 20, 2015

Keynotes, Coaching and Executive Workshops. Their leadership team is made up of people who are working together and leaving egos at the door. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. Hey, we’re a virtual company.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Beyond Philosophy

AUGUST 13, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For both inspiration and answers regarding the best and most effective approaches to apply, I turned to trailblazing ideas of the two “Fathers of Servant Leadership”, Max De Pree and Robert Greenleaf. He established the De Pree Center for Leadership in 1996. Scott Peck.

Leadership 111

Leadership Customer Centricity Airlines Workshop 111

Experience Investigators by 360Connext

FEBRUARY 3, 2020

According to a study by Happier : Only 30% of American employees feel engaged at work and those who aren’t engaged are more likely to miss work, negatively influence their co-workers, and drive customers away. Many other studies show that happy, engaged employees perform better and stick around longer. On-site CX Workshops.

Workshop 197

Workshop Healthcare Sales Financial 197

Customer Bliss

MAY 31, 2018

The pillars he created were: strategy, customer understanding, design, KPI, governance, and culture/people engagement. During this time, Antonio and his team crafted internal seminars and workshops based on 3 messages : What is customer experience? Get a Real-Time View of Customer Chats and E-mails. Why is it important?

B2B 107

B2B Seminar Leadership Workshop 107

ijgolding

JUNE 9, 2015

However, for a business to most effectively leverage the competencies of CXPs, it is vital that they are supported by a critical and powerful ingredient – transformational leadership. An organisations approach to Customer Experience will live or die on the strength of transformational leadership. A customer-centric organisation.

Customer Experience Professionals 119

Customer Experience Professionals Leadership Customer Experience Customer Centricity 119

Beyond Philosophy

DECEMBER 14, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For both inspiration and answers regarding the best and most effective approaches to apply, I turned to trailblazing ideas of the two “Fathers of Servant Leadership”, Max De Pree and Robert Greenleaf. He established the De Pree Center for Leadership in 1996. Scott Peck.

Leadership 79

Leadership Customer Centricity Airlines Workshop 79

CSM Magazine

NOVEMBER 8, 2021

The truth is, leadership skills are important for everyone, not only CEOs and visionaries. Having to start your leadership development in college is both an asset and a problem. What should you do to enhance your leadership skills, and how to find your style? Attend Classes Related to Leadership and Management.

Leadership 52

Leadership Presentation Workshop Events 52

COPC

OCTOBER 16, 2023

These differences influence how individuals perceive and approach work — understanding them is vital for effective leadership and organizational growth. During the pandemic, leadership had to adapt to remote work arrangements. This generational divide contributes to the ongoing debate about where work should take place.

Leadership 94

Leadership Transportation Workshop Contact Center 94

Experience Investigators by 360Connext

JUNE 23, 2020

When we talk about building a ‘culture of empathy,’ we mean one focused on understanding the experience of others. This meant that when employees engaged with one another, they were empowered to positively reinforce active listening behaviors. And better yet, it was part of the overall culture. Misery comparison.

Culture 214

Culture Customers Feedback Workshop 214

One Millimeter Mindset

NOVEMBER 17, 2021

Then engage me to present a One Millimeter Mindset program! Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Instead, let your creativity, critical thinking, and leadership skills co-develop together, one millimeter at a time.

Leadership 91

Leadership Workshop Innovation Reference 91

One Millimeter Mindset

DECEMBER 8, 2020

My role as a skeptical critical thinker and facilitator for intentional innovation allows me to help individuals and teams grow their cross-functional leadership voices. However, these are not easy conversations to have, especially on teams and in cultures where specific roles are ingrained. Delivered virtually or in-person.

2021 115

2021 Innovation Workshop Leadership 115

delighted

OCTOBER 17, 2023

This feedback then allows you to pinpoint problems, take data-driven action, and make a positive impact on company culture and employee happiness. By surveying employees, employers can measure employee engagement and find out why team members might not be as engaged as they used to be. Increasing employee performance.

Net Promoter Score 78

Net Promoter Score Culture Feedback Employee Experience 78

One Millimeter Mindset

JANUARY 14, 2021

The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. Engage me to present a One Millimeter Mindset program! She helps people, teams and organizations make hard calls when designing products, services, careers and cultures. Delivered virtually or in-person. Contact me here.

Innovation 91

Innovation Management Workshop Leadership 91

One Millimeter Mindset

JANUARY 21, 2021

When I work with individuals and teams to build their cross-functional leadership skills, we address everything of value which is overlooked in “doing” their jobs. Contact me here to discover how to build your cross-functional networking and leadership skills. Engage me to present a One Millimeter Mindset program!

Leadership 81

Leadership Return on Investment Workshop Innovation 81

Experience Investigators by 360Connext

MARCH 24, 2015

Improving customer experience starts with a commitment to change the culture. Gina Bhalwalkar , User Experience & Accessibility at Scottrade, led a workshop on Future State Customer Journey Mapping. Blog Customer Experience Featured Opinion Recent News brand image Conference data innovation leadership speaking'

Insights 236

Insights Customer Experience Customer Journey Mapping 2015 236

BlueOcean

DECEMBER 13, 2022

Returning to the example of Nordstrom’s Nordy Club, rewards include free alterations, lifestyle workshops, style events, and more—great examples of how a brand is going deeper to offer more than just points-based discounts. Will you have senior leadership involved in your account?

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

One Millimeter Mindset

DECEMBER 15, 2021

First, consider that these solutions and outcomes may not be aligned with what your organization’s culture (and strategy) currently support. Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Delivered virtually or in-person.

Innovation 90

Innovation B2C Workshop 2022 90

One Millimeter Mindset

SEPTEMBER 10, 2020

Shared conversations around professional overwhelm and exhaustion – like the one you and I are having today – are key elements leadership. A leadership focus recognizing our greatest strengths arrive in those one millimeter moments which find us when we least expect them to. Socially distanced, of course. Can you feel it too?

Workshop 89

Workshop Leadership 2020 Presentation 89

Experience Investigators by 360Connext

FEBRUARY 9, 2021

70% of consumers with high emotional engagement spend up to two times or more on brands they are loyal to , according to a study by Cap Gemini. You have to then assign budgets, resources to develop processes, systems and overall cultural changes to actually make it happen. Loyal customers are more valuable to your brand.

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

One Millimeter Mindset

FEBRUARY 4, 2021

Engage me to present a One Millimeter Mindset program! Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Planning your next team, corporate or association meeting? Contact me here.

Leadership 81

Leadership Workshop Innovation Consulting 81

One Millimeter Mindset

AUGUST 25, 2021

You and I operate according to a series to basic assumptions which are part of the culture of our professional disciplines. In speaking to, conducting workshops for, and coaching professionals like you, the most common professional assumptions shared with me are listed, below. Then engage me to present a One Millimeter Mindset program!

Workshop 106

Workshop Culture Innovation Leadership 106

Experience Investigators by 360Connext

NOVEMBER 26, 2019

But many of the businesses who partner with me via speaking, workshops or consulting are already operating at 110% capacity. Employees get burned out on constant complaints or commands from leadership. Customer-centric culture is all about being proactive. There is a Wall of Fame with each winner’s picture.

Customer Focused 208

Customer Focused Customer Centricity Call Center Workshop 208

Up Your Service

JANUARY 22, 2018

The most common question we hear when launching service excellence training programs inside large organizations is: “Do leaders really need to attend these workshops?”. And here is why: All leaders must become advocates for the culture and fluent articulators in the new language of service. Have them to lead the workshops.

Workshop 61

Workshop Culture Leadership Employee Experience 61

Customers That Stick

OCTOBER 2, 2014

Kate Nasser, The People Skills Coach™ , is a smart, energizing, experienced speaker, coach, and workshop leader. Her work in customer experience, employee engagement, leadership, teamwork, transforms how people think, act, and interact. Leaders’ people skills inspire and engage or de-motivate the teams.

Workshop 152

Workshop Customer Service Training Government Blog 152

Customer Bliss

DECEMBER 4, 2018

2: Work on how much you engage inside the organization. ” #CustomerExperience #WomenLeaders #CCO #customer #businessleadership #business #womanpreneur #makemomproud #CX #Entrepreneur #leadership. ” [Learn more about cutting down on the fine print in your paperwork, in this recent blog post.]. #2: Do you trust your partners?

Download 185

Download Chief Customer Officer Workshop Books 185

Customer Bliss

NOVEMBER 23, 2016

One-company leadership, accountability, and culture. You can use this audit in the beginning of your role to engage leaders and your operational silos and to educate them on the five competencies. Using this audit in a workshop setting is very powerful, and something we often do at the beginning of coaching.

Chief Customer Officer 147

Chief Customer Officer 2017 Workshop Books 147

Qualtrics

MAY 2, 2019

In November, Qualtrics’ Women’s Leadership Development (WLD), the employee resource group that helps drive gender parity, announced that the group was going to be involved in the SheTech Explorer Day this April. When they’re not exploring the TechZone, they’re able to take part in various workshops. What is SheTech? Lead Like a Boss.

Leadership 40

Leadership Workshop Events Feedback 40

ClearAction

OCTOBER 25, 2022

We aimed from the start to align every work group with customers’ priorities, engage every group in improving CX efficiency and effectiveness, and embed customer-focus in running our business. Interestingly, every digitalization study reveals that primary success factors are cultural. Learn More. Learn More. Learn More.

Sports 71

Sports 2009 2022 Financial 71

ShepHyken

MARCH 21, 2017

Shep Hyken interviews award-winning training and development expert, international consultant and speaker, former VP of Ritz-Carlton Leadership and current Executive VP of Owner Experience at NetJets, Diana Oreck, about the traits that make for good customer service.

Workshop 81

Workshop 2011 2012 Leadership 81

One Millimeter Mindset

JANUARY 5, 2021

Engage me to present a One Millimeter Mindset program! Her keynotes, workshops and coaching programs help people, teams and organizations make hard calls when designing products, services, careers and cultures. Instead, let your creativity, critical thinking, and leadership skills co-develop together, one millimeter at a time.

2021 93

2021 Workshop Innovation Leadership 93

Customer Bliss

DECEMBER 13, 2016

High Performance Team Development & Leadership, • Public Speaking (Company, Industry, Financial). Established correlations between employee engagement and financial prospertity. Driving Cultural And Operational Change. Cross-functionally workshopped the actions. That’s from his LinkedIn, which can be found here.

Customer Success 0

Customer Success Customer Experience Financial Leadership 0