SurveySensum

OCTOBER 27, 2020

Irit Eizips is the Chief Customer Officer & CEO at CSM Practice. Being pivotal in shaping Customer Success’ best practices, she has been nominated as a top Customer Success strategist and influencer, year after year, since 2013. Later the conversation shifted much deeper into Customer Success and how can someone become one!

Customer Success 59

Customer Success 2013 2014 Consulting 59

Qualtrics

MAY 12, 2021

How can design research principles of being curious about your target market and learning what they need give you the ultimate edge in creating the best customer experiences? Design research has become more important in business, as industries move towards designing high-quality customer experiences. What is design research?

Marketing 26

Marketing Insights Return on Investment Information 26

Peter Lavers

FEBRUARY 18, 2015

Customer Think is a really interesting hub of guest bloggers on customer related topics (especially US writers). My most recent post was an older one from this site, encouraging those implementing Customer Effort Score programmes to learn the lessons of what happened with NPS (i.e. don’t waste time arguing over metrics).

Customer Insights 70

Customer Insights Culture Insights Competitive Advantage 70

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. No worries!

Contact Center 40

Contact Center Customer Centricity Multi-Channel Webinar 40

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Kerry Bodine

JUNE 6, 2017

We learn something new every time we facilitate a workshop with customers. Often our new learning is about the challenges of customer recruiting—and ways to overcome them. Recruiting is also a topic of extreme curiosity for our clients and attendees of our open enrollment journey mapping workshops. Bribe them!

Workshop 48

Workshop Travel B2B Customers 48

Russel Lolacher

JUNE 13, 2022

In this episode of Relationships at Work, Russel chats with customer experience and employee experience advisors Dr. Robyn Petree-Guzman and Keith Kmett on how organization silos can be formed and the best approaches and benefits of removing them. Well, how’s this benefiting the customer? In a large company. Russel Lolacher.

Culture 59

Culture Communication Employee Experience Connections 59

Russel Lolacher

SEPTEMBER 27, 2022

I’m not gonna like try to give you two stories. It’s the same story at the moment that it happened, it was the worst thing that ever happened to me. And so because we were there locally, we’d find a customer that would host us and we do like these on site trainings. Reagan Helms. So I’m sweating bullets.

Leadership 52

Leadership Employee Experience Communication Culture 52

SmartKarrot

MARCH 2, 2023

Here are the top 15 venture capital podcast leaders shaping the industry with their visionary and thought leading podcasts covering a range of topics from startups, investments, trends, interviews, and more! This podcast covers topics at the intersection of technology, society, and economics.

2023 10

2023 Innovation Technology Insights 10

Russel Lolacher

AUGUST 29, 2022

He’s a senior manager of customer support. Amwell, he is the chairman of the board of HDI which named him a top 25 thought leader in IT service and support and customer experience. And I either got, oh, that is a really interesting topic, or, Oh, I have some questions that I need you to ask. And here is why he is awesome.

Leadership 59

Leadership Innovation Call Center Connections 59

Horizon CX

OCTOBER 23, 2018

This isn’t exactly a winning communication strategy within the customer experience discipline and especially in sales or customer service capacity. I’ve covered this topic in a previous blog that you may find enlightening. This can happen in our personal lives as well as in business. Six Tips to Become a Better Listener.

Communication 45

Communication Workshop Article Leadership 45

Grade.us

JUNE 13, 2019

You need to get reviews with content which correlate to questions customers might ask. If this attorney wants to kick it up a notch, he could also head over to his website and create a blog post around this very topic. Or just let your reviews tell the true story. Time saved, decision made. A reason to call the office.

Hotels 39

Hotels Hospitality Management Automotive 39

Russel Lolacher

OCTOBER 16, 2022

So that to me, you know, in terms of just employee, to customer and then employee to, you know, the people around them because the the volunteers Well, I guess not employees, but the volunteers saw how this person reacted. But I love hearing stories where people are actually walking the walk. And we talk a good game. Mike Vardy.

Management 98

Management Leadership Books Government 98

Russel Lolacher

MAY 8, 2022

In this episode of Relationships at Work, Russel chats with Neal Dlin , founder and Chief Human Experience Officer of customer and employee experience consultancy Chorus Tree, on intention and action alignment at work, including how it can impact culture, the role of leadership and employees, and how curiosity can help.

Leadership 52

Leadership Culture Employee Experience Insurance 52

ProProfs Chat

JANUARY 28, 2021

If you search the web, you’ll find valuable studies and statistics on customer satisfaction. Those can help you shed light on your own customers’ behavior and understand some of their needs or struggles. But what the studies don’t teach you is how to reach out to your customers and build a friendly relationship with them.

Social Media 98

Social Media Feedback E-support Blog 98