curiosity topic cx 
ClearAction
JULY 28, 2023
Good Customer Experience: CX Day 2023 Lynn Hunsaker Really good customer experience grows prosperity of customers, employees, and organizations in tandem. This is the focus of CX Day 2023 ! Your CX team must have skills to foster holistic customer focus across the entire organization. Data informs and patterns stimulate.
Zeisler Consulting
APRIL 20, 2021
LinkedIn, Medium, tons of CX blogs and websites, including the Customer Experience Professionals Association (CXPA), Customer Think , and others, are all great sources of information for those looking to expand their knowledge and understanding of Customer Experience. It’s also helpful for you to share what you find.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
MARCH 19, 2021
She introduces a few female customer service speakers and shares their advice for women pursuing leadership roles in CS/CX. I think the only qualification you need for a career in CX is a real passion for people. I believe women are ideally poised for leadership roles in CS/CX, as they are naturally suited for empathetic leadership.
NICE inContact
SEPTEMBER 25, 2019
We surveyed more than 900 contact center leaders in the United States, United Kingdom, and Australia about key customer experience topics, including contact center plans and metrics. The latest results and analysis can be found in the 2019 NICE inContact Customer Experience (CX) Transformation Benchmark.
Lumoa
AUGUST 23, 2021
What we’ve learned about CX during COVID-19 can be summarized as follows: The ability to build—and maintain—connection is even more of a hot commodity, so it’s more important than ever for your teams to be empathetic and transparent. Think about the verbiage your customers are using and the topics they’re discussing.
Beyond Philosophy
FEBRUARY 17, 2020
Discovering your reputation requires curiosity. Better yet, is this a topic they would take on even if they hadn’t encountered this prompt online? The post Where AI Meets CX: How Conversational Commerce Effects Customer-Driven Growth appeared first on Customer Experience Consulting. Messina recommends asking questions also.
Beyond Philosophy
FEBRUARY 20, 2020
So, young people are learning a new way to satisfy curiosity or use technology to gain knowledge. On the contrary, voice computing is learning how to keep track of a conversation or topic and allow you to ask more questions in the area. Messina describes this activity as a “Hunt and peck” process.
Expert insights. Personalized for you.
62 
Let's personalize your content