ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score E-support 2021 52

CSM Magazine

MAY 17, 2022

The growing number of ways to communicate has had an excellent impression on consumers, as it means that it is now easier than ever to get answers to questions; meaning that customer satisfaction with companies is growing with every passing month. What Does The Future Look Like?

Social Media 52

Social Media Customer Service Customer Care Consumers 52

Magellan Solutions

APRIL 15, 2021

The Importance of Customer Service Outsourcing for SMEs. There are a lot of advantages when going for customer service outsourcing. They made a great fortune out of the contact support service. Unlike the Fortune 500, most of the SMEs don’t have the luxury to spend much for their customer service.

Customer Service 52

Customer Service Call Center Customers Loyalty 52

Clarabridge

OCTOBER 23, 2015

Social media has made it easy for people to vent about bad service. Companies no longer control the terms of engagement with customers for customer service. It’s the customer who determines when and how they reach out to a brand. Telecoms are in high demand of social customer service.

Customer Service 64

Customer Service Transportation Social Media Hospitality 64

Magellan Solutions

MAY 3, 2022

To resolve this concern, many businesses opt to call center outsourcing — the process of subcontracting customer care services , sales/telemarketing functions , and market research to a service vendor. The patterns and needs of customers dictate the direction of the market.

Call Center 81

Call Center Telecommunications Banking Financial 81

TechSee

MAY 29, 2018

Visual engagement and support are maturing as a technology, and are swiftly becoming key differentiators in many customer service organizations. In the series, we focus on the three KPIs that have been dramatically affected by the introduction of visual engagement into customer service practices.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

TechSee

JULY 24, 2018

Visual communication creates intimacy and strengthens the connection between the organization’s representative and the customer, turning it into an interaction between two fellow human beings. Visual engagement has been proven to be a transformative medium for providing customer care. Luckily, Joan had travel coverage.

Customer Centricity 104

Customer Centricity Culture Technology 2018 104

Magellan Solutions

MAY 6, 2020

To resolve this concern, many businesses opt to call center outsourcing — the process of subcontracting customer care services , sales/telemarketing functions , and market research to a service vendor. The patterns and needs of customers dictate the direction of the market.

Call Center 52

Call Center Telecommunications Banking Financial 52

Magellan Solutions

SEPTEMBER 9, 2020

On a global scale, 97% of consumers said that good customer service is important in choosing a brand to trust. Live chat gained the highest customer satisfaction level from 73% to 81% compared to 61% of email and 44% for phone according to Econsultancy. Live Chat Customer Satisfaction Statistics.

2020 52

2020 Insights B2C E-support 52

Kate Nasser

MARCH 6, 2016

Leaders ask: Can we deliver top notch customer service even in highly regulated industries. The post Deliver Top Notch Customer Service Even in Highly Regulated Industries appeared first on KateNasser.com. The People Skills Coach™ says yes absolutely. Here's how.

Customer Service 43

Customer Service Customers Insurance Customer Care 43

Pointillist

SEPTEMBER 28, 2021

According to Forbes, poor customer service is costing businesses more than $75 billion a year. But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. Contact centers are now considered more than just service centers. By Stephanie Ventura.

Contact Center 40

Contact Center Customer Journey Omnichannel Metrics 40

ShepHyken

JULY 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. Roger Dooley) Internet service providers and cable TV services have the lowest customer satisfaction ratings of all rated industries in one survey. 10 Best Things about Customer Contact Week 2019!

2019 115

2019 Article Customer Service Social Media 115

Help Scout

JUNE 22, 2021

Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, we’ve collected 111 key statistics exploring the relevance and importance of good customer service — and expanding on the cost and impacts of poor customer service.

Customer Service 128

Customer Service Social Media Poor Customer Service Consumers 128

Service Untitled

SEPTEMBER 3, 2010

Service Untitled The blog about customer service and the customer service experience. Are the customer care professionals who work with Centurion card members hired for that position or do they need a certain amount of years’ experience before they can move up to a role like that?

Blog 41

Blog 2010 Customer Care Average Handle Time 41

CSM Magazine

DECEMBER 14, 2023

Zenarate AI Coach is trusted by hundreds of global enterprises for developing top performing customer service agents. The AI Simulation Training solution develops agents on brand-specific call skills and best practices through roleplay in life-like conversation, screen, and chat simulations before they engage with live customers.

Contact Center 52

Contact Center Telecommunications Insurance Healthcare 52

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

TechSee

AUGUST 28, 2018

AI technologies have successfully transformed customer care, using smart automation to provide win-win solutions for both customers and agents. These technologies empower agents with automation capabilities, allowing them to enhance their customer care reach. Customer Self-Service for convenience.

Customer Service 95

Customer Service Contact Center Insurance Customer Care 95

C3Centricity

SEPTEMBER 16, 2019

I also do a lot of analyses on what customers really want today. I’m always trying to understand exactly the solutions customers need, desire and dream of having. My regular searches include customer service, customer satisfaction, customer care and similar topic areas. CUSTOMER CENTRICITY.

Customer Centricity 54

Customer Centricity Measurement 2019 Customer Satisfaction 54

ShepHyken

APRIL 7, 2023

This could be something as simple as frequently forgetting passwords or something more serious like needing help to trace a purchase or needing a necessary feature on the platform they’re using. A customer pain point is a distinct issue that your customers or prospects encounter during contact with you at various touchpoints.

E-support 48

E-support E Commerce Advertising Consumers 48

Pointillist

NOVEMBER 18, 2021

While marketing, CX, customer care and other leaders within your organization may strive to share insights, accessing the data in their systems is cumbersome at best and rarely happens in real time. By analyzing the entire customer journey, the insurer found that members were calling the care center to complete their purchase.

Customer Journey 45

Customer Journey Contact Center Metrics Roadmap 45

Kustomer

OCTOBER 15, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Brad Birnbaum , Lauren Pragoff , and Matt Dixon in a virtual summit to discuss developing customer loyalty through achieving effortless customer experiences. Guiding Customers Through Proper Channels.

Management 52

Management Technology Customer Service Communication 52

C3Centricity

AUGUST 15, 2016

As a customer centricity champion, just like you, I spend a lot of my time researching the topic. I’m always trying to understand exactly what customers want. My regular searches include customer service, customer satisfaction, customer care and similar areas. Customer centricity.

Customer Centricity 48

Customer Centricity Customer Satisfaction Definition Loyalty 48

C3Centricity

SEPTEMBER 3, 2018

As a customer centricity champion, just like you I hope, I spend a lot of my time researching what customers want. My regular searches online include customer service, customer satisfaction, customer care and similar topic areas. Customer Centricity. By your customer care, that’s how.

Customer Centricity 67

Customer Centricity Customer Satisfaction Social Media 2011 67

Bold360

NOVEMBER 21, 2016

In 2017, we expect more curious customers; more chances for us to reach out to different kinds of people of all ages. It entices me to imagine what awaits us in 2017 for customer service. Optimized and digitized technology processes, online and mobile apps, speed, metrics and personalization are what today’s customers demand.

2016 111

2016 2017 Customer Experience Social Media 111