BlueOcean

JANUARY 21, 2020

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Customer Service Success – Technology Industries” category in the 14 th annual Stevie® Awards for Sales & Customer Service. Blue Ocean is an award-winning provider of innovative customer care solutions.

2020 156

2020 Customer Service Insurance 2017 156

Inbenta

NOVEMBER 9, 2021

Social distancing has altered how people purchase goods, communicate and work, and banks have had to reduce their dependence on humans, when possible, to become a lights-out business that meets customer demands for 24/7, omnichannel access to services. Free ebook: Automating Customer Service—A Complete Guide.

Banking 95

Banking Customer Care Competitive Advantage Omnichannel 95

Magellan Solutions

JULY 5, 2021

Here are the list of businesses that outsource customer service Philippines and reap exceptional value. Outsource customer service Philippines caters to businesses worldwide from industry players to SMEs and startups. Customer support outsourcing in the country is among the top services offered by its BPO industry.

Customer Service 52

Customer Service Average Handle Time E Commerce E-support 52

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT.

Technology 122

Technology Customer Service Contact Center Call Center 122

CSM Magazine

FEBRUARY 18, 2021

Whether you are selling metal exterior doors or distributing plumbing fixtures and fittings, taking care of your customer’s needs must be your number one priority. Here are 7 ways to provide perfect customer service in the home improvement industry. Amazing customer service starts as soon as people walk through your door.

Customer Service 98

Customer Service Insurance Customers Online Experience 98

Magellan Solutions

JULY 14, 2021

Other industries can outsource customer service and yield all of its benefits as well. When we talk about customer support outsourcing , most businesses will immediately think of big industries such as Information Technology and Finance. What Industries Should Outsource Customer Service More? Customer Care.

2021 52

2021 Customer Service Call Center Telecommunications 52

Interactions

SEPTEMBER 8, 2023

Getting stuck in a loop or being misunderstood by an automated customer care system brings out the worst in humanity. Thankfully, customer service tools have advanced in recent years, and AI is accelerating the change. With Interactions IVA, we treat your customer call data like it’s our own. Curious how it works?

Interaction 62

Interaction Customer Service Contact Center Multi-Channel 62

ShepHyken

JANUARY 28, 2019

Each week I read a number of customer service and customer experience articles from various resources. What Do Customers Really Think Of Your Brand? Allen Speaks) I was just talking with a representative of a local insurance agent who mentioned that the older clients love her. by Athina Mallis.

2019 98

2019 Article Social Media Customer Service 98

BlueOcean

MARCH 3, 2020

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Customer Service Team of the Year” category at the 14th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s third Stevie Award. About Blue Ocean. About the Stevie Awards.

2020 156

2020 Contact Center Insurance 2017 156

BlueOcean

FEBRUARY 25, 2019

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie Award ® in the “Customer Service Team of the Year – Recovery Situation” category in the 13th annual Stevie Awards for Customer Service. This is Blue Ocean’s second Stevie Award. About Blue Ocean. About the Stevie Awards.

2019 136

2019 Customer Service Contact Center Insurance 136

Kayako

APRIL 11, 2017

She will guide you through why customer care is so important and how teams can feel empowered to help their customers. You love doing everything that you can for your customers. That means that even if you can’t solve your customer’s problems, caring about them is an action that your representatives can take.

Customer Care 76

Customer Care Culture Customer Service Representative Customers 76

CSM Magazine

AUGUST 19, 2021

Reuters Events: Customer Service & Experience 2021 will be returning to the virtual stage on October 5-6th and the event is committed to showcasing the world’s most customer-centric leaders. This is an unmissable opportunity to unlock a glimpse into the future of the service experience! Plus more to be announced!

Events 40

Events 2021 Customer Service Chief Customer Officer 40

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score E-support 2021 52

ShepHyken

JANUARY 2, 2019

The cost was several hundred dollars, and he had not yet met his insurance deductible. When your system works, and you have competent people who make good customer-focused decisions, everybody is happy. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Customer Service 131

Customer Service Insurance Customer Focused Customer Service Training 131

BlueOcean

SEPTEMBER 23, 2021

Call volume forecasts are inarguably an essential tool in the successful delivery of customer care excellence. With it, you’re one significant step closer to delivering an exceptional customer experience. But customer care volume forecasting typically relies heavily on historic trends.

Travel 156

Travel 2021 Customer Care 2019 156

CSM Magazine

MAY 17, 2022

But, what are some of the most notable tech advancements that have had a big role in enhancing the experience of customer service? One of the most impressive pieces of technology that has enabled customers to have unrivalled experiences when speaking to customer care has been the addition of the live chat feature.

Social Media 52

Social Media Customer Service Customer Care Consumers 52

Magellan Solutions

MARCH 19, 2021

Which is Better Between Customer Service Outsourcing and In-House Support Team? Customer service outsourcing is a process wherein you are transferring the client support operation to a third-party company. That is why it is a must for a customer service team for your business. Legal Firms. Real Estate.

Call Center 52

Call Center Customer Service 2005 Insurance 52

CSM Magazine

NOVEMBER 1, 2022

Zenarate partnered with Execs In The Know to gather current consumer preferences and perceptions related to customer service and customer experience channels. CX leaders can use the report to better understand what consumers value most, where to focus their agent training efforts, and how to win over customers and prospects.

2022 52

2022 Consumers Insights Telecommunications 52

Interactions

OCTOBER 7, 2021

The dreaded customer service call. According to our recent survey, only 7% of people say they actually enjoy contacting customer service (and by the way, who are these people?). Others simply view it as a task that needs to get done (42%). So, why has “dread” become synonymous with “customer service”? .

Customer Service 62

Customer Service Contact Center Insurance Healthcare 62

BirdEye

SEPTEMBER 29, 2023

This helps in designing better products and tailoring services accordingly. By putting the customer front and center, you can translate your product’s features into benefits customers care about. He reads website and online reviews when researching a clinic’s reputation and customer service.

Insurance 110

Insurance Social Media Multi-Channel Advertising 110

CSM Magazine

OCTOBER 18, 2023

. “Our mission is to help customers provide exceptional customer care through human-to-human engagement. By supporting training in local languages, we empower agents to deliver a superior customer experience, ultimately improving CSAT scores and call outcomes.” For more information, visit www.zenarate.com.

Feedback 59

Feedback Telecommunications Contact Center Insurance 59

Magellan Solutions

APRIL 15, 2021

The Importance of Customer Service Outsourcing for SMEs. There are a lot of advantages when going for customer service outsourcing. They made a great fortune out of the contact support service. Unlike the Fortune 500, most of the SMEs don’t have the luxury to spend much for their customer service.

Customer Service 52

Customer Service Call Center Customers Loyalty 52

Clarabridge

OCTOBER 23, 2015

Social media has made it easy for people to vent about bad service. Companies no longer control the terms of engagement with customers for customer service. It’s the customer who determines when and how they reach out to a brand. Telecoms are in high demand of social customer service.

Customer Service 64

Customer Service Transportation Social Media Hospitality 64

Magellan Solutions

MAY 3, 2022

To resolve this concern, many businesses opt to call center outsourcing — the process of subcontracting customer care services , sales/telemarketing functions , and market research to a service vendor. The patterns and needs of customers dictate the direction of the market.

Call Center 81

Call Center Telecommunications Banking Financial 81

Magellan Solutions

JULY 7, 2021

With our after hours telephone answering services for your office, that’s exactly what they’ll get. We continue delivering excellent customer service until your team is ready to take over again. We handle your after-hours call-handling service just the way your team would. Moreover, we elevate customer care.

Transportation 52

Transportation Hospitality Call Center Insurance 52

CSM Magazine

JANUARY 16, 2023

At the end of last year, Frontier Airlines announced it was moving to a digital-only customer service model. Changing a flight and getting help with a booking can now only be done through WhatsApp, live chat services, email, text and social media messaging. Take insurance claims as an example.

2027 52

2027 Airlines 2026 Insurance 52

Think Customers

OCTOBER 28, 2020

For financial institutions, what was a slow shift toward mobile banking, contactless transactions, and digital insurance sped up when COVID-19 reinforced the need for fast, secure, and remote access to funds and financial information. To understand what customers care about, leverage the knowledge of front-line agents.

Financial 52

Financial Insurance Banking 2013 52

Uniphore

OCTOBER 5, 2021

That’s the extent to which digitization is being used nowadays to transform the customer service landscape. The Impact of Digitization on Our Services, Employees and Customers While firms invest in their core and middleware platforms, the impact is felt at the customer-facing end of the digital asset spectrum.

Insurance 40

Insurance Contact Center Travel Download 40

Magellan Solutions

MAY 6, 2020

To resolve this concern, many businesses opt to call center outsourcing — the process of subcontracting customer care services , sales/telemarketing functions , and market research to a service vendor. The patterns and needs of customers dictate the direction of the market.

Call Center 52

Call Center Telecommunications Banking Financial 52

ShepHyken

DECEMBER 27, 2016

of Using Technology to Provide Amazing Customer Service. Have you thought about how you and your organization can use technology to enhance the customer service experience? Shep Hyken speaks with Bill Aston about how the pace of change is increasing in the customer care environment.

Insurance 86

Insurance Technology Banking Customer Care 86

TechSee

JULY 24, 2018

Visual communication creates intimacy and strengthens the connection between the organization’s representative and the customer, turning it into an interaction between two fellow human beings. Visual engagement has been proven to be a transformative medium for providing customer care. Luckily, Joan had travel coverage.

Customer Centricity 104

Customer Centricity Culture Technology 2018 104

Bold360

JUNE 18, 2020

For some people, great CX has always been about that concierge, white-glove service that their customers are used to expecting, and that typically happens in person. For instance, Kat started working with a benefits insurance company that provided a lot of benefits for people in the education and public sector space.

Connections 71

Connections Engagement Insurance Customers 71

CSM Magazine

MAY 15, 2023

Training and educating your customer support representatives with the proper knowledge and equipping them with the right resources like customer service scripts is crucial to delivering satisfactory customer service. They perceive and communicate customer expectations, moods, and perceptions.

Healthcare 52

Healthcare Customer Experience Hospitality Loyalty 52

Customer Bliss

MARCH 28, 2017

Ellis serves as the Chief Customer Experience Officer for the San Antonio International Airport System which comprises the San Antonio International Airport and Stinson Municipal Airport. She began by selling travel insurance. ” She worked in the customer service role at Atlanta’s airport for over 12 years.

Customer Experience 183

Customer Experience Travel Touchpoint Hospitality 183

Think Customers

SEPTEMBER 21, 2022

These opposing criteria can strain contact center operations and effect their ability to provide customer service at the desired level. A recent poll suggests that financial services leaders see several items as the top CX issues facing the industry. But, is that good strategy to meet the current moment and prepare for 2023?

Financial 52

Financial 2023 Contact Center Banking 52

TechSee

MAY 29, 2018

Visual engagement and support are maturing as a technology, and are swiftly becoming key differentiators in many customer service organizations. In the series, we focus on the three KPIs that have been dramatically affected by the introduction of visual engagement into customer service practices.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

Interactions

AUGUST 5, 2021

I’ve listened to my insurance company’s on hold music play more times than I’ve listened to my favorite song. While an upbeat tune can attempt to brighten the mood, it does little to actually provide value to the customer. Redirecting customers. And if anything, it can create a major headache. .

Insurance 62

Insurance ROI Brands Books 62