BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

2024 177

2024 Sales Customer Service Sports 177

Inbenta

NOVEMBER 9, 2021

Numerous integrations can optimize customer service by automating end-to-end processes with enhanced FAQs and omnichannel chatbot capabilities that use symbolic AI to power its Natural Language Processing technology , enabling it to understand human languages in all their variations. . Want to build your own banking chatbot?

Banking 95

Banking Customer Care Competitive Advantage Omnichannel 95

InMoment XI

AUGUST 2, 2023

Even in relatively narrow categories like insurance, there are opportunities to gain inspiration and insights from unexpected sources. As customers become more conscious of corporate social responsibility, the significance of these factors may grow over time.

NPS 260

NPS Customer Centricity Culture Automotive 260

Ecrion

JUNE 18, 2018

If you work in the insurance industry, you’ve probably heard what some people think about you, with words such as “old,” “antiquated,” and “heartless” being some of the nicer things said. A lack of innovation can lead to a very poor customer experience. This is why embracing insurance technology is so important. A LOT of data.

Insurance 40

Insurance Technology Omnichannel Document 40

Ecrion

JUNE 18, 2018

If you work in the insurance industry, you’ve probably heard what some people think about you, with words such as “old,” “antiquated,” and “heartless” being some of the nicer things said. A lack of innovation can lead to a very poor customer experience. This is why embracing insurance technology is so important. A LOT of data.

Insurance 40

Insurance Technology Omnichannel Document 40

BlueOcean

NOVEMBER 30, 2018

Blue Ocean, an award-winning provider of customer care solutions, announces that Sean Miller has been promoted to Director of Workforce Management. Blue Ocean supports clients across a wide range of industries including eComm, grocery/CPG, technology, insurance, and fintech. Sean Miller, Director of Workforce Management.

Management 227

Management Insurance Leadership Customer Care 227

Kayako

APRIL 11, 2017

She will guide you through why customer care is so important and how teams can feel empowered to help their customers. You love doing everything that you can for your customers. How do you train your employees to offer the same level of care? How to teach customer care.

Customer Care 76

Customer Care Culture Customer Service Representative Customers 76

Qualtrics

JUNE 11, 2021

Health insurers are eager for greater insight into how members feel when they call, live chat, or text. Calls to health insurance provider call centers are often centered around two main topics: How to get the right healthcare coverage - choosing plans, providers, etc. What is speech analytics? Hear every voice.

Insurance 26

Insurance Contact Center Call Center Healthcare 26

Qualtrics

JUNE 10, 2021

Health insurers are eager for greater insight into how members feel when they call, live chat, or text. Calls to health insurance provider call centers are often centered around two main topics: How to get the right healthcare coverage - choosing plans, providers, etc. What is speech analytics? Hear every voice.

Insurance 26

Insurance Contact Center Call Center Healthcare 26

BlueOcean

MARCH 3, 2020

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Customer Service Team of the Year” category at the 14th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s third Stevie Award. The company won a Bronze Stevie in 2017 and a Silver Stevie in 2019.

2020 156

2020 Contact Center Insurance 2017 156

BirdEye

SEPTEMBER 29, 2023

By putting the customer front and center, you can translate your product’s features into benefits customers care about. He reads website and online reviews when researching a clinic’s reputation and customer service. She relies on online resources to research insurance options and learn more about coverage details.

Insurance 109

Insurance Social Media Multi-Channel Advertising 109

BlueOcean

JANUARY 21, 2020

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Customer Service Success – Technology Industries” category in the 14 th annual Stevie® Awards for Sales & Customer Service. Blue Ocean is an award-winning provider of innovative customer care solutions.

2020 156

2020 Customer Service Insurance 2017 156

BlueOcean

SEPTEMBER 23, 2021

Call volume forecasts are inarguably an essential tool in the successful delivery of customer care excellence. With it, you’re one significant step closer to delivering an exceptional customer experience. But customer care volume forecasting typically relies heavily on historic trends.

Travel 156

Travel 2021 Customer Care 2019 156

CSM Magazine

NOVEMBER 1, 2022

Zenarate’s AI Coach simulates any customer or prospect scenario immersing agents in life-like Voice and Screen Simulations while providing tone, soft skills, and best and required practice coaching throughout the simulation training. Voice- and text-based channels dominate customer resolution rates. Key findings from the report: 1.

2022 52

2022 Consumers Insights Telecommunications 52

CSM Magazine

OCTOBER 18, 2023

“Our mission is to help customers provide exceptional customer care through human-to-human engagement. By supporting training in local languages, we empower agents to deliver a superior customer experience, ultimately improving CSAT scores and call outcomes.” For more information, visit www.zenarate.com.

Feedback 59

Feedback Telecommunications Contact Center Insurance 59

Magellan Solutions

MAY 3, 2022

To resolve this concern, many businesses opt to call center outsourcing — the process of subcontracting customer care services , sales/telemarketing functions , and market research to a service vendor. The patterns and needs of customers dictate the direction of the market. Prudential Financial. Principal Financial Group.

Call Center 81

Call Center Telecommunications Banking Financial 81

Magellan Solutions

JULY 7, 2021

Moreover, we elevate customer care. This is so that customers are not transferred to a cold voicemail dead end. Providing after-hours customer care communicates that your business values each call, regardless of what time the phone rings. #2 Any time your business is closed, we’re open. Business/ Niche.

Transportation 52

Transportation Hospitality Call Center Insurance 52

Uniphore

OCTOBER 5, 2021

Apart from standard benefits such as the availability of information in one go and automated workflow-based tracking, a key advantage of this transformation was work-from-home (WFH) enablement for our customer care associates virtually overnight. All customers had to do was upload photographs of the damaged car via the mobile app.

Insurance 40

Insurance Contact Center Travel Download 40

ShepHyken

JANUARY 28, 2019

Consider rule number one, which is “Play like you want to be remembered,” Not a bad strategy for any company that wants to win over their customers. Allen Speaks) I was just talking with a representative of a local insurance agent who mentioned that the older clients love her.

2019 99

2019 Article Social Media Customer Service 99

Bold360

JUNE 18, 2020

For some people, great CX has always been about that concierge, white-glove service that their customers are used to expecting, and that typically happens in person. For instance, Kat started working with a benefits insurance company that provided a lot of benefits for people in the education and public sector space.

Connections 71

Connections Engagement Insurance Customers 71

BlueOcean

FEBRUARY 25, 2019

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie Award ® in the “Customer Service Team of the Year – Recovery Situation” category in the 13th annual Stevie Awards for Customer Service. This is Blue Ocean’s second Stevie Award. The company won a Bronze Stevie in the same category in 2017.

2019 136

2019 Customer Service Contact Center Insurance 136

Magellan Solutions

JULY 14, 2021

So, in what way does customer care outsourcing companies and BPOs help the Travel and Tourism industry ? Customer Care. Customer Service. Insurance business outsourcing means hiring people to do data entry, bookkeeping, and accounting for a company. Insurance Agency Management. Clinical Data Entry.

2021 52

2021 Customer Service Call Center Telecommunications 52

Think Customers

OCTOBER 28, 2020

For financial institutions, what was a slow shift toward mobile banking, contactless transactions, and digital insurance sped up when COVID-19 reinforced the need for fast, secure, and remote access to funds and financial information. To understand what customers care about, leverage the knowledge of front-line agents.

Financial 52

Financial Insurance Banking 2013 52

CSM Magazine

AUGUST 19, 2021

Aarthi Murali, Chief Customer Experience Officer, M&T Bank. Lance Gruner, EVP Global Customer Care, Mastercard. Jeff Shah, VP Customer Care, New York Times. Clairy Moraitou, Global Head of Consumer Insights and Analytics, Zurich Insurance. Phil Leininger, SVP – Head of CX, Verizon.

Events 40

Events 2021 Customer Service Chief Customer Officer 40

CSM Magazine

JANUARY 16, 2023

Take insurance claims as an example. It needs an expert to interpret information and make decisions that manage the insurance aspects, but to also provide the empathetic care people going through a trauma need. The human aspect of delivering customer care is a critical factor in NPS.

2027 52

2027 Airlines 2026 Insurance 52

Interactions

APRIL 29, 2022

According to an article in the Wall Street Journal , “The average number of live job openings in call, contact and customer care centers advertised on Ziprecruiter.com in February was more than double that of the average the year earlier before the pandemic, according to the recruitment platform.”. What’s happening?

Contact Center 62

Contact Center Airlines Hospitality Insurance 62

Magellan Solutions

JULY 5, 2021

Below are real world benefits that businesses sprawling across industries gained after getting outsource customer service Philippines. . This company needed to outsource customer care calls for products related to a popular artist in their portfolio. Philippines outsource customer service provided the following results: .

Customer Service 52

Customer Service Average Handle Time E Commerce E-support 52

inQuba

JUNE 22, 2023

At inQuba we’ve harnessed the power of AI to make customers’ journeys and experiences more personal, relevant and fun. Here are a few applications: Always-On Customer Care [Use Case] Always-On Customer Care [Use Case] Customer-centric businesses are now able to have contextual, human-like interactions with customers, at scale!

Customer Experience 52

Customer Experience Customer Journey Competitive Advantage Customer Centricity 52

COPC

OCTOBER 26, 2023

Related A Foundation for Exceptional Digital Self-Service Design Learn proven guidelines for the successful design and performance of IVR systems, chatbots and other self-service models of customer care. But it’s much more than enlisting engineers to call LLM APIs. claims or policy purchase). claims or policy purchase).

Technology 78

Technology Customer Experience Consulting Insurance 78

CSM Magazine

FEBRUARY 18, 2021

Make a memorable first impression by coming up with an authentic greeting for your customers. Instead, personalize your greeting and take the opportunity to get to know your customers better. For mesmerizing customer care, why not put in place a time limit for your crew to greet customers.

Customer Service 98

Customer Service Insurance Customers Online Experience 98

ShepHyken

DECEMBER 27, 2016

Have you thought about how you and your organization can use technology to enhance the customer service experience? Shep Hyken speaks with Bill Aston about how the pace of change is increasing in the customer care environment. How can companies improve the customer experience using technology?

Insurance 87

Insurance Technology Banking Customer Care 87

Magellan Solutions

MAY 6, 2020

To resolve this concern, many businesses opt to call center outsourcing — the process of subcontracting customer care services , sales/telemarketing functions , and market research to a service vendor. The patterns and needs of customers dictate the direction of the market. Prudential Financial. Principal Financial Group.

Call Center 52

Call Center Telecommunications Banking Financial 52

CSM Magazine

MAY 17, 2022

One of the most impressive pieces of technology that has enabled customers to have unrivalled experiences when speaking to customer care has been the addition of the live chat feature. All leading companies now offer a social media channel to their consumers, with this now being used as an effective customer care channel.

Social Media 52

Social Media Customer Service Customer Care Consumers 52

Think Customers

SEPTEMBER 21, 2022

This is a question posed to two of TTEC’s banking and insurance experts —Group Vice President Kristen Hein and Vice President JoVanna Dukes during a recent LinkedIn LIVE webinar. Staffing issues are the biggest issue affecting many firms’ ability to provide quality customer experience, both Hein and Dukes agree. A cycle is created.

Financial 52

Financial 2023 Contact Center Banking 52

Interactions

SEPTEMBER 8, 2023

Getting stuck in a loop or being misunderstood by an automated customer care system brings out the worst in humanity. Thankfully, customer service tools have advanced in recent years, and AI is accelerating the change. With Interactions IVA, we treat your customer call data like it’s our own. Curious how it works?

Interaction 62

Interaction Customer Service Contact Center Multi-Channel 62

TechSee

JULY 24, 2018

Visual communication creates intimacy and strengthens the connection between the organization’s representative and the customer, turning it into an interaction between two fellow human beings. Visual engagement has been proven to be a transformative medium for providing customer care. Luckily, Joan had travel coverage.

Customer Centricity 104

Customer Centricity Culture Technology 2018 104

Interactions

AUGUST 5, 2021

2) Make the waiting time more valuable to the customer. I’ve listened to my insurance company’s on hold music play more times than I’ve listened to my favorite song. While an upbeat tune can attempt to brighten the mood, it does little to actually provide value to the customer. Redirecting customers.

Insurance 62

Insurance ROI Brands Books 62