Experience Investigators by 360Connext
APRIL 7, 2020
It’s probably safe to say that few of our organizations, no matter how well-meaning, eased perfectly into these new routines of working from home and distancing ourselves physically from our workplaces, our colleagues, our teams and our customers. There is a myth that customer-centric cultures happen by intuition and a little magic.
delighted
JANUARY 7, 2021
However, understanding every customer’s experience at each stage of the customer journey is crucial for turning business insights into long-term improvement strategies. . In this post, we will cover: What is a customer journey map? How can customer journey maps improve customer experiences?
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Experience Investigators by 360Connext
APRIL 2, 2024
(Sometimes, it is so company-focused the touchpoints are categorized by org chart: marketing; operations; billing, etc.) Instead, I challenge you to take an inventory of customer touchpoints from the customer perspective. Understanding your customer touchpoints could help you stay ahead in meaningful ways. <- Why?
Experience Investigators by 360Connext
APRIL 2, 2024
(Sometimes, it is so company-focused the touchpoints are categorized by org chart: marketing; operations; billing, etc.) Instead, I challenge you to take an inventory of customer touchpoints from the customer perspective. Understanding your customer touchpoints could help you stay ahead in meaningful ways. <- Why?
ClearAction
FEBRUARY 27, 2015
Customer Journey Mapping: Apply Insights Everywhere. Customer journey mapping is a big investment in most companies, and money is being left on the table. That's because there are many more applications for customer experience insights than first meets the eye.
Experience Investigators by 360Connext
MARCH 12, 2018
That leader had an epiphany about customer-centric culture. If we focus on customers, we will be a better organization. And a few months later, people are rolling their eyes when a colleague says “remember how we’re supposed to be focused on the customer?” Once upon a time, there was a leader.
ProProfs Chat
DECEMBER 23, 2019
You might have a hard time believing, but the most effective solution is building a customer centric organization. . But what is customer centricity ? Maybe a couple of customer surveys. For decades, companies of all sizes across the globe have been working on their customer centric business strategy.
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