Upstream Works

SEPTEMBER 24, 2019

Upstream Works leverages context to help organizations offer efficient, high quality customer engagements that increase operational and human efficiency while accelerating automation with fast ROI. Contact us for a demo or to learn more about how we help organizations like yours achieve your CX goals.

Customer Engagement 60

Customer Engagement Engagement Contact Center Social Media 60

Totango

OCTOBER 3, 2019

Gone are the days when you can produce a standard-issue product and expect customers to happily purchase it, again and again. Customers have more choices than ever, so it’s critical that you take a customer-centered approach and offer personalized customer engagement. Monitor changing customer goals.

Customer Engagement 68

Customer Engagement Engagement Communication Customers 68

Totango

AUGUST 1, 2019

To thrive in this environment, you must engage customers proactively and regularly. Let’s explore why customer engagement is critical for your customer success team and the types of engagements you should be leveraging. Why Aren’t Your Customer Engagements Successful?

Customer Engagement 81

Customer Engagement Engagement Fashion Customers 81

Totango

SEPTEMBER 5, 2019

This deeper relationship is created using customer engagement. In a nutshell, customer engagement is the connection between an enterprise and the customer forged through communications. So, why is customer engagement important? Why is Customer Engagement Important in the Customer-Centered Economy?

Customer Engagement 68

Customer Engagement Engagement Loyalty Customers 68

Totango

MAY 29, 2019

As such, it’s critical that customer success teams emphasize the use of regular customer engagements to keep the customer relationship strong. Plus, engaged customers generate more revenue, and their loyalty can put you on the path to long-term success. Customer Engagement Objectives to Strive For.

Customer Engagement 63

Customer Engagement Engagement Social Media Customer Success 63

Totango

JANUARY 31, 2019

The personalization of subscription services means customers expect an individual experience from every product they engage in or they will simply move to a competitor. SaaS customer engagement, therefore, needs to inform the entire customer journey. Key Customer Engagement Metrics.

Metrics 79

Metrics Customer Engagement Engagement Culture 79

Gainsight

DECEMBER 14, 2020

At scale, this could cost your business its customer retention rate. This means that now, more than ever, is the time for companies to evaluate and optimize customer journeys to keep their customers engaged and happy. You can communicate with customers through any channel, from in-person to online, to over the phone.

Customer Engagement 52

Customer Engagement Engagement NPS Customer Journey 52

Avaya

APRIL 27, 2017

I might not meet up with Mickey from Disney, but I may get together with Alex from Norwegian Cruise Lines, an Avaya customer , and many others who are going to have a wild ride at our cool contact center demos. We’ll show customer-focused companies our latest innovations. Each demo shows multi-touch channels in action.

Contact Center 54

Contact Center Demo Omnichannel Multi-Channel 54

Totango

MAY 3, 2019

Plus, current customers are more likely to make major purchases or upsells. But the only way to cultivate this prized group is to form meaningful connections which increase customer engagement and loyalty. Always keep the customer experience in mind. Tips for Increasing Customer Engagement and Loyalty.

Customer Engagement 80

Customer Engagement Loyalty Engagement Multi-Channel 80

Wootric

NOVEMBER 24, 2020

A common issue that marketers face when adapting to a changing market is maintaining and increasing customer engagement. . In lieu of in-person interaction, remote businesses rely on social media marketing to increase engagement and direct more traffic to the website. Know Your Customer Base. A Social Media Audit.

Customer Engagement 52

Customer Engagement Engagement Social Media E Commerce 52

Totango

JANUARY 10, 2019

Many companies still use “old school” methods of customer growth and don’t know how to update their customer engagement platforms and practices. And for those who are looking to modernize in order to compete in today’s customer-centered economy, there are a lot of customer engagement platforms to choose from.

Customer Engagement 63

Customer Engagement Engagement 2016 Customer Relationships 63

Totango

JANUARY 24, 2019

Today, you need to understand what is going on behind your customer’s doors. You need to employ customer engagement solutions that let you know how your product is being consumed on a day-to-day basis. Every piece of data you collect on your customers tells you something about where they are on their customer journey.

Customer Engagement 55

Customer Engagement Engagement Lifetime Customer Customers 55

Totango

AUGUST 1, 2019

To thrive in this environment, you must engage customers proactively and regularly. Let’s explore why customer engagement is critical for your customer success team and the types of engagements you should be leveraging. Why Aren’t Your Customer Engagements Successful?

Customer Engagement 49

Customer Engagement Engagement Fashion Customers 49

InMoment XI

MAY 2, 2024

Positive reviews also serve as powerful testimonials that can attract new customers and enhance brand credibility. Through vigilant monitoring and timely responses, you can effectively manage your online presence and cultivate lasting relationships with your customers. References Luisa Zhou. Accessed 3/29/2024.

Retail 260

Retail Customer Retention Management 2024 260

ClientSuccess

JANUARY 24, 2023

Listening Vectors by Vecteezy Customer success health scoring is one of the most valuable activities SaaS organizations can undertake to evaluate and improve customer engagement, satisfaction, and loyalty. What is a Customer Health Score?

Metrics 89

Metrics Demo NPS 2023 89

InMoment XI

MARCH 5, 2024

By analyzing customer data from various sources, such as call transcripts and purchase histories, organizations can identify patterns and trends that inform personalized marketing campaigns, product recommendations, and customer service interactions. References Research World. 2/29/24.

Customer Experience 260

Customer Experience Social Media Innovation Competitive Advantage 260

InMoment XI

FEBRUARY 14, 2024

Use customer data to segment your audience and tailor your marketing messages, product recommendations, and promotions to individual preferences and behaviors. Personalization can help deepen customer engagement and drive conversions. For example, allow customers to start an interaction on one channel (e.g.,

Omnichannel 260

Omnichannel Customer Experience Social Media E Commerce 260

NICE inContact

AUGUST 25, 2016

According to Gartner’s report, Bridge Silos of Customer Engagement, or Risk Killing Your customer Experience , “Customer engagement is frequently delivered in silos, even though this is a known, significant customer experience issue. Register today !

Customer Engagement 48

Customer Engagement Connections Engagement Contact Center 48

InMoment XI

FEBRUARY 5, 2024

Businesses with more positive reviews are likely to appear higher in local search results, increasing their visibility to potential customers. Customer Engagement: Responding to reviews, both positive and negative, allows businesses to engage with their customers. References Luisa Zhou. Access 1/24/24.

2024 260

2024 Competitive Advantage Consumers Feedback 260

Optimove

MAY 1, 2024

Unleash hyper-personalized experiences with Opti-X, merging digital experience and customer-led marketing platforms for unparalleled customer engagement across channels. From uncovering hidden customer insights to delivering hyper-personalized experiences, Optimove empowers marketers to propel their campaigns to new galaxies.

Marketing 59

Marketing Download Customer Insights Customer Journey 59

TechSee

MARCH 10, 2021

When it comes to engagement, the visual element delivers an entirely different customer experience than a chatbot, text, or phone call. 65% of customers are visual learners, so compelling visuals and video are key to enhancing customer engagement. Visual Transformation: The Journey has Begun.

Customer Service 109

Customer Service Demo Engagement Customers 109

Optimove

DECEMBER 28, 2023

This will enable you to tailor your offerings and interactions with unparalleled precision to create more seamless, personalized, and satisfying interactions between your customers and your brand. Invest in customer engagement strategies, such as loyalty programs, email marketing, and social media engagement, to keep customers coming back.

Marketing 69

Marketing 2024 Social Media Download 69

Experience Investigators by 360Connext

APRIL 21, 2015

Be aware of how often product innovation is discussed as its own end goal, without mentioning how it meets the needs of customers. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

B2B 285

B2B B2C Social Media Innovation 285

SurveySensum

JANUARY 18, 2024

Deliver Exceptional Customer Experience with SurveySensum Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 4. For instance, a beverage brand might create an interactive SMS poll: “Hey [Customer Name]! Ready to take action? Explore and implement these strategies now.

Marketing 52

Marketing Fashion Demo Customer Journey 52

BirdEye

FEBRUARY 15, 2024

In a world where everyone is quick to share their two cents online, keeping an eye on these review stats can help you adjust your strategies to improve, win over more customers, and grow bigger. Know the pulse of the market Watch a demo to see how Birdeye can help you better manage your online reviews.

2024 109

2024 Automotive 2023 Healthcare 109

SurveySensum

FEBRUARY 1, 2024

Or simply use a customer feedback tool like SurveySensum that comes along with a CX consultant who can help you identify the right feedback collection method for your business. Get Started with SurveySensum Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 2.

Innovation 52

Innovation Feedback Multi-Channel Demo 52

ClientSuccess

JUNE 27, 2018

Putting these meetings on the calendar in advance shows that you respect a customer’s free time and value their schedule. In order to keep customers engaged throughout a long period of time—say a few weeks or even a couple months—it can be a great time to test out a long-term program or offering. Plan Long-Term Programs.

Customer Engagement 40

Customer Engagement Engagement Entertainment Culture 40

SmartKarrot

JULY 27, 2022

A healthy relationship with the customers – is the success mantra for B2B SaaS businesses. Along with a customer-centric approach, businesses should invest in customer engagement activities to build healthy customer relationships. This is where customer engagement managers enter the scene. .

Customer Engagement 10

Customer Engagement Engagement CEM Management 10

Team Support

FEBRUARY 1, 2024

In-house TeamSupport representatives are always available when needed, frequently checks in, and is consistently eager to assist customers in achieving their objectives. We believe that customer support is too important to outsource. Take a self-guided tour or sign up for a live demo !

Net Promoter Score 52

Net Promoter Score Customer Centricity Customer Satisfaction Omnichannel 52

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Consider the entire customer experience, beyond the sexy demo. While the media covered lots of impressive and sexy demos at CES, there were a few products receiving accolades for what the customer can actually do with them. Robert Schmid (@roberteschmid) January 7, 2015.

Marketing 250

Marketing Innovation Transportation Demo 250

SurveySensum

OCTOBER 30, 2023

Gather Pre-Launch Customer Feedback with SurveySensum – Request a Demo 3. By embracing the power of beta testing, companies can not only ensure a smoother product launch but also foster customer engagement and loyalty.

Feedback 52

Feedback User Experience Demo Insights 52

BirdEye

FEBRUARY 12, 2021

Winning this award for two consecutive years reflects our commitment to delivering extraordinary customer experiences through our easy-to-use, intuitive platform. Birdeye was also named as one of the top customer engagement platforms for 2021 by Crozdesk. This was just one of four prolific awards Birdeye took home in January.

2021 98

2021 Net Promoter Score Innovation Demo 98

SmartKarrot

MAY 12, 2022

Customer engagement managers are a great, coveted position in the SaaS space. Though getting a new client is great for a business, keeping the customer relationship positive is the most difficult aspect. Customers need to be engaged once they are on board with the company. Like what you are reading?

Customer Engagement 10

Customer Engagement Engagement Management Customer Relationships 10

Totango

APRIL 6, 2023

Automation to scale and deepen customer engagement Video Business Reviews (VBRs) Creating personalized campaign content for the “tech touch” segment of your customer base is difficult because it’s so time consuming. VBRs provide account-specific data with real-time metrics that increase customer engagement and retention.

Innovation 88

Innovation 2023 Customer Success Sales 88

Gainsight

NOVEMBER 13, 2023

Ready to accelerate digital customer engagement and drive durable growth by building your own brand community? For more guidance on cultivating your customer community and driving tangible results through community-building, schedule a demo today.

Engagement 52

Engagement B2C Books Roadmap 52

Optimove

MARCH 23, 2023

Accurate customer segmentation involves tracking dynamic changes and frequently updating new data. Defining customer segments and discovering your customers’ personas gives you the power to generate highly targeted offers – that can maximize customer engagement and LTV. Request a one-on-one demo  today!

Demo 52

Demo Brands Customers Marketing 52

SmartKarrot

AUGUST 17, 2022

If hiring trends at SaaS companies are anything to go by, vacancies for Customer Success Manager (CSM) and Customer Engagement Manager (CEM) are in demand. This write-up clears all doubts around the Customer Success Manager (CSM) and Customer Engagement Manager (CEM). Defining Customer Success Manager.

CEM 10

CEM Customer Engagement Customer Success Management 10