Experience Investigators by 360Connext
FEBRUARY 5, 2015
Customer engagement. I find the operational “challenge” of customer engagement particularly telling. Companies worry that employees don’t engage with customers, or don’t engage properly and effectively. Finding and keeping employees. …both challenges related to people.
Experience Investigators by 360Connext
JUNE 24, 2015
Jeanne Bliss was one of the original Chief Customer Officers, and has held titles like that for companies including Land’s End and Allstate. For more than twenty years, she has helped organizational leadership recognize the importance of customer-focused initiatives in ways that directly impact the business results.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Investigators by 360Connext
JANUARY 5, 2015
The others were his senior staff , his trusted leadership team members. I also discussed the way the competitors and other industries were creating customer loyalty based on better user experiences. ” CXI® means re-evaluating your leadership practices. appeared first on Customer Experience Consulting.
Experience Investigators by 360Connext
FEBRUARY 2, 2015
.” If it works to ignore loyalty, people will continue to do that. New sales, new clients, new customers. Growth in the market meaning more new customers. How many incentives are tied to real customer satisfaction and loyalty? Understanding how to create and maintain loyalty is a key factor in improving it.
ShepHyken
JULY 3, 2023
Top Takeaways: A simple and convenient customer experience can be a competitive advantage for brands and companies, whether it’s B2B or B2C. It starts with leadership, where decisions are made and trickle down to every department in the company. There must also be a process behind delivering an amazing customer experience.
CSM Magazine
JUNE 2, 2021
The Loyalty People has today announced the appointment of loyalty innovator Tom Peace as the company’s new Managing Director. Tom is one of the loyalty industry’s most respected experts, with over 15 years’ experience in analytics and customer engagement roles at the likes of IRI, Aimia, Reward Insight and Collinson.
ShepHyken
DECEMBER 18, 2020
As I rang in the new year, I imagined I would spend a lot of time helping my clients drive customer loyalty and referrals. We would work together to put Shep’s wisdom into action, particularly with regard to reducing customer effort. However, I do recall ending 2019 with a very positive outlook on the year ahead.
Expert insights. Personalized for you.
212 
Let's personalize your content