One Millimeter Mindset

JULY 4, 2019

What is your current customer retention strategy value? I offer these five customer retention strategy value blog posts for your reading pleasure. While retaining customers is an art form, the relentless pace of technology change challenges the norm. Storytelling Outcomes influence Post Sale Customer Expectations.

Customer Retention 59

Customer Retention Blog Workshop Download 59

One Millimeter Mindset

FEBRUARY 28, 2019

Some of our most difficult customers also are the most rewarding. I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Workforce Profitability retains Customers [link]. Communication Disconnects negatively impact Customer Retention [link]. Image source: Fotolia.

Customer Retention 66

Customer Retention Blog Workshop Download 66

ProProfs Chat

FEBRUARY 22, 2019

A Forrester report highlights increasing customer retention by 5% can increase profits by up to 95%. Loyal customers spend about 30% more with brands than new customers. An investment to increase retention by 5% is surely a worthy business investment. Simple formula: Customer Retention = Engagement + Investment.

Customer Retention 82

Customer Retention Engagement Rewards Programs Loyalty Programs 82

One Millimeter Mindset

SEPTEMBER 16, 2019

Especially when these omitted details surface, often inconveniently, both pre- and post-sale. Most of the time, these professionals are involved in the post-sale care and feeding of customers, once a sale is consummated. At “that” final meeting, when the sale is assumed, but not yet closed. Something different?

Sales 72

Sales Return on Investment Workshop Customer Retention 72

Education Services Group

MAY 15, 2023

If we’re looking at the beginning of the customer journey, one of the more crucial walls to break down is the one between Sales and Customer Success. Sales and Customer Success should work together. It all starts by building trust between CS and Sales before, during, and after the Sales to CS handoff.

Sales 52

Sales Customer Success Customer Journey Customers 52

Gainsight

JUNE 20, 2022

Further, I’m willing to bet that unless many of the companies surveyed – and beyond – are quick to identify, diagnose and resolve this type of customer-stakeholder dichotomy, their sales and customer-retention efforts (Net Dollar Retention) will eventually suffer – and perhaps suffer greatly.

Customer Retention 52

Customer Retention NPS 2022 Customer Success 52

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Discover which level you are on and how you can move up.

2024 64

2024 Connections 2025 Download 64

Beyond Philosophy

AUGUST 4, 2015

Harvey Mackay, Sales Expert, Author and Columnist. Quality sales cultures are the ones where the Customer comes before the close, like Mackay’s quote indicates here. Ricoh Canada has a real world example of making this kind of change to their sales driven culture and making it work. In many ways, this is smart.

Culture 159

Culture Sales Net Promoter Score Customer Centricity 159

One Millimeter Mindset

JUNE 6, 2019

Storytelling outcomes influence post-sale customer expectations about long-term experiences with products, services and solutions. In addition, the stories you tell impact investor, customer, and co-worker expectations of how it is going to be: working with you, yourself. Contact me here. . Subscribe to my blog.

Customer Expectations 70

Customer Expectations Sales Workshop Connections 70

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60

One Millimeter Mindset

APRIL 17, 2019

The idea of a left brain thinker, or STEM colleague, running your next sales team meeting probably is one of your biggest nightmares. Of course, you are far too busy churning through leads and dashing between sales appointments to make quarterly quotas. Especially during pre-sale. Until a problem arises, post-sale.

Sales 66

Sales E Commerce Connections Communication 66

One Millimeter Mindset

MARCH 6, 2019

Post sale execution experience makes or breaks customer experiences. Why jeopardize customer loyalty, success and retention by making assumptions about what happens next? First, when introducing new products and services to existing customers, details and nuances get lost in transition. Here’s why. Well, do they?

Sales 68

Sales Workshop Customer Confidence Touchpoint 68

Feedbackly

OCTOBER 27, 2022

It has a stronger correlation with sales. Using all the KPIs out there won’t necessarily guarantee that you can improve CX and benefit from higher sales. But, using the right KPIs that give you accurate insights about your customers will show you how to boost revenue. Download your free EVI® eBook here:

Customer Journey 98

Customer Journey Metrics Retail NPS 98

Myra Golden

NOVEMBER 30, 2015

The Sale You’ve Been Waiting For Starts Now![CYBER Resources to help you retain more customers through expert complaint handling and WOW customer service. . Create customers for life and increase your profitability by deploying more that 50 immediate customer retention and growth tactics. CYBER WEEK].

Sales 45

Sales Webinar Customer Service Training 2015 45

One Millimeter Mindset

MARCH 7, 2019

Do you retain employees as a critical part of your customer retention strategy? I recall a bunch of client conversations I had as a sales newbie. Because former sales people are fired when they do not made their numbers, right? Your company is like a revolving door, especially when it comes to retaining sales reps.”.

Customer Retention 68

Customer Retention Workshop Sales Leadership 68

One Millimeter Mindset

FEBRUARY 21, 2019

Regardless of whether you are an inside or outside sales professional, the care and feeding of potential and current clients is critical. Your organization’s and your clients’ A customer acquisition and retention ecosystem exists. Well, the sales rep was OK. After all, how many sales reps tur n over each year?

Workshop 65

Workshop Customer Retention Sales Communication 65

GetFeedback

AUGUST 14, 2019

Why only consider the percentage of those customers who call themselves satisfied? . A big reason is that tracking the two highest values from CSAT is the more accurate predictor of customer retention than overall averages. . You can ask customers to provide feedback on their satisfaction along their journey.

Metrics 273

Metrics Customer Journey Mapping Customer Satisfaction Net Promoter Score 273

BirdEye

APRIL 7, 2023

Sales revenue Business health is invariably measured by revenue. But measuring your sales revenue accurately can tell you a lot more. You can understand the efficiency of your marketing teams, sales teams, product-market fit, and business growth from this marketing KPI. How to track sales revenues better? Regular cadence.

2023 52

2023 Marketing Social Media Return on Investment 52

LiveChat

JUNE 23, 2017

And you’ll need to exceed your sales goals to become part of the more successful and established SAAS companies. In this post, you’ll get a complete guide to help you make more sales. You will learn how to generate and nurture leads as well as some of the best practices in SAAS sales. Start with a Sales Model. Enterprise.

Sales 38

Sales Social Media 2017 Blog 38

Gainsight

OCTOBER 19, 2023

The Responsibilities of CS Hold Steady As in previous reports, CS continues to have the same primary responsibilities: customer retention, customer outcomes, product adoption, and expansion. Download the Customer Success Index 2023 North America. Dig into the report to learn more. Learn More Want the full scoop?

2023 52

2023 Customer Success Net Promoter Score NPS 52

Kustomer

JANUARY 11, 2022

In a nutshell, customer service is the standard exchange between a customer and a service agent. This can include questions about products, advice on a particular item, or details about a sale price. Customer experience is the whole end-to-end journey that a customer has with the brand.

E-support 105

E-support E Commerce Retail Customer Retention 105

SmartKarrot

JUNE 2, 2020

A list of Top 8 Strategies for Customer Retention which are followed by the Top CSMs of the company to increase brand loyalty. #1 As you manage your relationship with new and existing customers, make sure you give them ample opportunity to trust you. 2 Create peaks in customer experience. . #3 1 Focus on building trust.

Customer Retention 10

Customer Retention Touchpoint Fashion Download 10

Totango

AUGUST 23, 2022

What Are B2B Customer Journey Touchpoints? B2B customer journey touchpoints are occasions when business customers interact with a brand. For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. B2B Customer Journey Touchpoints and Your Team.

Touchpoint 116

Touchpoint Customer Journey B2B Customer Journey Mapping 116

Comm100

DECEMBER 19, 2017

These enlightened customers demand a certain quality of interaction and service from your company. Creating a positive customer journey — from the first interaction (calls, live chat, emails or social media) to the purchase and even after the sale is made – is paramount if you want to attract and retain customers.

Customer Experience 117

Customer Experience Download Workshop Metrics 117

ShepHyken

NOVEMBER 27, 2023

Evolving technologies make it easier to personalise the sales funnel but customer preferences are becoming more demanding. As a business, you should be thinking about ways to improve the customer experience to stay competitive. My Comment: I’m a geek for great stats and facts about customer service and CX.

Article 70

Article 2023 Customer Service Net Promoter Score 70

Team Support

SEPTEMBER 14, 2020

Being prepared to engage customers proactively is essential to assuring that customers can successfully adopt and apply the products they have. This is the first step in customer retention. We’ll conclude this series in Part 3 with customer support versus customer success.

B2B 81

B2B 2004 Customer Retention Download 81

One Millimeter Mindset

APRIL 18, 2019

We won’t even go into sales force churn rates.). Also, if you are a small business, with limited resources, are employees essentially self-trained to serve customers? No wonder employees become overwhelmed, unconfident and inconsistent in delivering extraordinary service delivery quality that retains customers. Contact me here.

E Commerce 65

E Commerce Banking Workshop Sales 65

One Millimeter Mindset

JANUARY 28, 2019

Now, those of you on the sales, marketing and even HR side of the table may feel you get a free pass out of this conversation. The same soft skills which make business people desirable for marketing and sales functions frequently turn off other colleagues in the workplace. With just about anyone. And anything. Subscribe to my blog.

White Paper 73

White Paper Workshop Roadmap Communication 73

One Millimeter Mindset

MARCH 18, 2019

With them, and for them, on behalf of better serving each other and your customers. Let alone experiences leading to customer success and customer retention? Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month. Planning your next corporate or association meeting?

Workshop 72

Workshop Customer Retention Communication Culture 72

One Millimeter Mindset

MAY 1, 2019

And these agencies produce lots of marketing and sales oriented materials. Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month. She continuously facilitated outcomes in teams comprised of both left-brain and right-brain thinkers in new product development, market research and sales.

Return on Investment 71

Return on Investment Culture Workshop Customer Retention 71

SurveySensum

MARCH 25, 2024

By presenting visitors, who are about to leave, with a compelling offer via popups, you can increase the likelihood of converting them into customers or subscribers. Capture leads : Exit intent popups are effective for capturing leads by prompting visitors to sign up for newsletters, download content, or create an account before they leave.

2024 52

2024 Demo Download User Experience 52

Feedbackly

OCTOBER 13, 2022

Correlating the results with reviews left by customers on Google, social media pages, and other channels can be useful. It can show the chances of attracting new customers and increasing sales. It is more cost-effective to retain an existing customer than attracting a new one. Download your free EVI® eBook here:

Customer Journey 64

Customer Journey Measurement NPS Social Media 64

Optimove

DECEMBER 4, 2023

Download Now: 9 creative email tactics Download Now>> Why is Email Segmentation Important for Marketing? Better Customer Retention: Segmented, personalized communication helps build stronger relationships with your audience.

Download 52

Download Metrics Definition Return on Investment 52

Team Support

NOVEMBER 11, 2020

ServiceXRG suggests that by establishing standardized service sales processes and leveraging service sales automation, companies can assure that every service opportunity adheres to configuration and quoting practices. For more, download the complete ServiceXRG whitepaper.

2004 98

2004 Download Sales Customers 98

One Millimeter Mindset

APRIL 24, 2019

Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month. Babette Ten Haken‘s One Millimeter Mindset Storytelling for STEM Professionals and Left Brain Thinkers speaking programs are created for organizations and associations who want to catalyze stakeholder success and customer retention.

E Commerce 76

E Commerce Leadership Download Employee Experience 76

One Millimeter Mindset

APRIL 8, 2019

Think about the implications for employee experience and customer experience. Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month. Her programs are forged from her background as a STEM professional in clinical research, new product development, market research and sales.

Presentation 75

Presentation Workshop Communication Download 75

One Millimeter Mindset

APRIL 11, 2019

Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month. Babette Ten Haken‘s One Millimeter Mindset Storytelling for STEM Professionals and Left Brain Thinkers speaking programs are created for organizations and associations who want to catalyze stakeholder success and customer retention.

Customer Retention 59

Customer Retention Download Employee Experience Communication 59