CSM Magazine

APRIL 18, 2024

The cloud-based system incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal. DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. “However, we also knew this was long winded.

Management 52

Management 2009 2018 Customer Relationship Management 52

Circular Edge

DECEMBER 10, 2021

Find out how you can completely automate your batch job execution by leveraging Smart Scheduler; a 3x Oracle Validated Integration scheduling tool developed within the standard JDE toolset. Multiple Schedules for Streams. Load Balancing for Scheduled Jobs. New features include: Call E1 Orchestrations.

Demo 52

Demo Webinar Consulting Presentation 52

Playvox

FEBRUARY 27, 2023

With a 360 customer view, AI-driven forecasting and scheduling for digital channels. This means that customer service professionals are empowered to provide better customer experiences, while managers can forecast and schedule with greater accuracy. When capacity planning, you’ll no longer need to upload changes manually.

Contact Center 75

Contact Center Management Multi-Channel Omnichannel 75

BirdEye

AUGUST 16, 2023

To make a notable impact, you must schedule Instagram posts, especially if you’re trying to keep your customers engaged. This may seem challenging, especially if you have little to no experience with publishing and scheduling Instagram posts. Watch the Free Demo Now.

2023 52

2023 Social Media Entertainment Demo 52

BirdEye

MAY 22, 2023

Scheduling appointments can be tedious and time-consuming if you do it manually. Moreover, if you forget your scheduled meetings, you could lose clients or miss out on a great opportunity to generate new business. That’s why you need an easy-to-use scheduling app to stay on top of your schedules. Who uses scheduling apps?

Books 98

Books Social Media Insurance Healthcare 98

BirdEye

DECEMBER 8, 2023

Get started for free WATCH DEMO Critical elements of effective follow-up emails An inbox is a competitive place to be. Whether it’s scheduling another meeting, signing a deal, or something else, your CTA should be simple and actionable. Post-demo follow up Purpose: To follow up after a sales demo. Watch a free demo today.

Demo 110

Demo Events Communication Feedback 110

Optimove

MAY 1, 2024

For more insights on how to benefit and schedule a demo, contact us at [link] The post This Star Wars Day, Unleash Optimove’s Power to Your Marketing Force appeared first on Optimove. Join the Rebel Alliance of Marketers with Optimove and unleash your marketing force. May the Fourth Be with You!

Marketing 59

Marketing Download Customer Insights Customer Journey 59

Inbenta

FEBRUARY 1, 2024

RESOURCES Webinars Horizn Product Digital Demos Enhancing Your Customer Service with Interactive How-To Demos When customers can’t navigate your products or services, it can be frustrating. Inbenta’s Horizn Digital Demos give customers step-by-step interactive guides they can follow any time they have an issue. Gulf Coast.

Interaction 52

Interaction Demo 2023 Webinar 52

Team Support

MARCH 18, 2024

Schedule a Demo with us today! Sign up for a live demo and discover why TeamSupport is considered the industry's best post-sale Customer Service platform. This feature is available via the support hub or live chat, and frees up valuable agent time by ensuring customers’ ability to solve issues on their own.

Demo 40

Demo Customers Loyalty Information 40

Playvox

JANUARY 11, 2024

Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. Overcoming the Shortcomings of Spreadsheets in Workforce Management Spreadsheets may have been the tool of choice for forecasting and scheduling when call centers were voice-only. Those days are over.

Call Center 52

Call Center Contact Center Management Omnichannel 52

Team Support

DECEMBER 20, 2023

Schedule a demo of TeamSupport or talk to us to find out how you can improve your CSAT and more. Want to make this year the best one yet? To optimize customer support this year, you need the right tools and features at your disposal. Ready to help your team crush its 2024 objectives?

2024 108

2024 Omnichannel Social Media 2023 108

Zonka Feedback

OCTOBER 25, 2023

You can sign up for a free 7-day trial or schedule a demo to learn more about this tool. Zonka Feedback is a powerful survey tool that comes with sentiment analytics to decipher hidden insights from the feedback received. What is Sentiment Analysis?

Feedback 59

Feedback Social Media Demo Customer Journey 59

Playvox

JUNE 28, 2022

Once digital channels enter the picture you need to schedule enough agents to meet service level agreements (SLAs), but forecasting and scheduling agents to meet service demand across many channels is sometimes easier said than done. Related Article: 5 WFM Scheduling Tips to Make the Most of Your Agents.

Contact Center 84

Contact Center Omnichannel Competitive Advantage Article 84

SurveySensum

APRIL 9, 2024

Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo Now, that we understand what the employee journey means and what its benefits and impact on employee engagement and satisfaction are, let’s now explore the 6 stages of the employee journey. The main task here is to communicate.

Employee Experience 52

Employee Experience Demo Reference Feedback 52

SurveySensum

NOVEMBER 9, 2023

Gather Employee Feedback with SurveySensum – Request a Demo 3. Optimize scheduling Time is a delicate matter when you’re managing a workforce. If you want your workforce to work without glitches – and without overworking – you need to transition to a more effective scheduling process.

2024 52

2024 Management Customer Experience Demo 52

BirdEye

JANUARY 25, 2024

Watch the Free Demo Now. See Pricing FREE DEMO The benefits of sharing reviews on social media Now, let’s explore the benefits of posting customer reviews on social media. Request a demo today to learn more. It provides a more significant ROI for your social marketing efforts. Ready to turn your glowing reviews into social buzz?

Social Media 110

Social Media Brands Multi-Channel Demo 110

Optimove

APRIL 4, 2023

Why combine real-time and scheduled campaigns? Combining real-time and scheduled campaigns helps marketers create more effective, relevant, and efficient messaging that delivers better results and drives greater ROI. That’s why using real-time capabilities alongside scheduled campaigns can be a game-changer. The solution?

Loyalty Programs 52

Loyalty Programs ROI Demo Loyalty 52

Retently

MAY 2, 2023

Product Discovery Stage The discovery phase represents the first encounter potential customers have with your product, whether it’s through your website, a demo, or word of mouth. To make a great first impression, you need a seamless experience with easy-to-find product information, engaging demos, and high-quality marketing materials.

Customer Journey 146

Customer Journey NPS Demo Customer Satisfaction 146

BirdEye

FEBRUARY 13, 2024

Birdeye can help with this through its AI-enabled messaging and appointment scheduling features, making sure you stay connected with your patients and they remember to come back when they need to. It will assist you in scheduling posts, analyzing audience engagement, and even responding to comments and messages.

Marketing 58

Marketing Social Media Healthcare Multi-Channel 58

Cyara

FEBRUARY 27, 2020

The schedule is packed full of valuable presentations, networking, panel discussions, and demos. Next month in Melbourne, Cyara is hosting Xchange 2020 Roadshow, a premier one-day event generously sponsored by our partners and friends, including Amazon AWS , Genesys , and Cloudwave.

Demo 98

Demo Events 2020 Presentation 98

Playvox

NOVEMBER 15, 2022

For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . But many team leaders spend their time managing annual leave and schedule change requests, approving shift swaps, sending out emails, or updating HR systems.

ROI 86

ROI Management Contact Center E-support 86

Playvox

JANUARY 25, 2024

Schedule adherence – When agents don’t adhere to schedules, they aren’t available to service customers as planned. Request a demo to discover how Playvox Workforce Engagement can help your organization deliver exceptional experiences. This results in long wait times and abandoned conversations.

Contact Center 77

Contact Center Omnichannel Net Promoter Score Management 77

Circular Edge

MAY 26, 2023

We also explored some of the hundreds of use cases across JDE and beyond , including PlanIQ for advanced work order scheduling and resource allocation. All of these products integrate near seamlessly with JDE, so there is little to no learning curve for users – delivering “instant ROI”!

2023 52

2023 Demo Innovation Entertainment 52

Inbenta

DECEMBER 21, 2023

Schedule a demo and discover its full potential here. From increased conversion rates to improved customer service quality and support agent productivity, conversational AI is proving to be an essential solution for businesses to cope with the holiday season’s peak activity.

Demo 52

Demo Loyalty Sales Customer Service 52

Playvox

APRIL 6, 2023

The WFM Scheduler The scheduler’s role is to ensure enough people are staffed for the forecasted 30-minute interval volumes to meet the customer demand, while also meeting labor requirements. This person’s job is to make sure that they have the exact right number of people scheduled. Why is this?

Management 54

Management Contact Center Average Handle Time Metrics 54

One Millimeter Mindset

SEPTEMBER 11, 2018

In spite of the topics I scheduled on my editorial calendar, the theme of this week’s posts is rapidly becoming Communication. XXX is a new approach to B2B selling by enabling buyers with a video-based demo that adapts on the fly to buyers’ unique interests. Social communication etiquette is going over the top. Have you noticed?

Communication 167

Communication Social Media B2B Connections 167

Omnicus

OCTOBER 15, 2022

Before purchasing your customer service software, I recommend always scheduling a demo with customer success to let them show you how you can reach your full potential and the goals you’ve set for your customer success team.

Demo 56

Demo Customer Success Customer Service Contact Center 56

Team Support

JANUARY 22, 2024

Read about how TeamSupport is harnessing the power of AI to continuously improve our ticketing and live chat experience, or schedule a demo to see it in action. When implemented thoughtfully and strategically, it has the potential to revolutionize support operations, enhance customer satisfaction, and drive overall business success.

Customer Service 59

Customer Service Exceptional Customer Service B2B Demo 59

Totango

SEPTEMBER 22, 2023

To learn more, schedule a demo to see how Totango can help your organization improve net revenue retention, identify opportunities for expansion, and reduce churn. Vice President of Global Customer Success at Dynatrace. Join our journey We continue to press on with new product innovations, integrations, and partnerships.

Multi-Channel 113

Multi-Channel 2023 Customer Success Omnichannel 113

BirdEye

NOVEMBER 7, 2023

Our team is ready to help you narrow down your options or schedule a test drive at your convenience. Let’s schedule a convenient appointment for your car’s maintenance. Please contact us to schedule an appointment or discuss your preferences for the end of your lease. Watch the Free Demo Now.

Sales 114

Sales Automotive Advertising Demo 114

SurveySensum

JANUARY 18, 2024

Drive Conversions with Targeted Promotions Driving conversions through SMS automation involves personalizing and scheduling promotional campaigns based on customer segments and purchase history. Your flight is on schedule. For any assistance, reply HELP. Safe travels!” Ready to take action?

Marketing 52

Marketing Fashion Demo Customer Journey 52

SurveySensum

JANUARY 8, 2024

If the purpose is to track long-term trends, a regular schedule with consistent intervals is appropriate. If you observe a decline in response rates or engagement with increased frequency, it may be an indication to adjust the survey schedule. Survey Goals and Objectives : Clearly define the goals and objectives of your survey.

Feedback 52

Feedback Automotive B2B Touchpoint 52

Playvox

AUGUST 25, 2022

As workforce management professionals, we are faced with the daunting task of figuring out the ideal forecast, matching that forecast with a schedule and then making sure that our “master plan” works in the real world – meaning all the people that we are counting on for their shifts work their shifts as planned. Balloon Game.

Management 85

Management Contact Center Average Handle Time Healthcare 85

Playvox

JUNE 13, 2022

WFM scheduling can easily be thought of as something you do to benefit your customer experience, but it’s so much more than that. Effective scheduling is also a way to accommodate your customers and your agents. What Is WFM Scheduling? It pays to keep your team happy, and better contact center scheduling is a way to do it.

Contact Center 52

Contact Center Omnichannel Call Center Article 52

BirdEye

FEBRUARY 2, 2023

For more information about Birdeye, watch our demo or schedule time with a Birdeye product specialist. Birdeye is primed to become their trusted partner and help them succeed in these challenging times through our innovative technology solutions. I recently shared that vision while in Davos for the World Economic Forum.

Social Media 98

Social Media 2016 Innovation Touchpoint 98

Optimove

NOVEMBER 8, 2021

Schedule a demo RIGHT HERE at World GES. The post WGES Request Demo appeared first on Optimove. See what Optimove can do for you. Ready to scale your CRM Marketing? Continuously optimize your campaigns and journeys by leveraging self-optimizing algorithms and one-click recommendations.

Demo 52

Demo Measurement Interaction Marketing 52

SurveySensum

JANUARY 10, 2024

So, start scheduling customer surveys at the right time with SurveySensum. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 3. It ensures that you respect their schedules and preferences, increasing the chances of meaningful engagement.

Events 52

Events NPS Webinar Demo 52