GetFeedback
DECEMBER 2, 2019
What if the return on your investment is even beyond what you were hoping? Focusing on your customers will result in increased loyalty, more positive word-of-mouth referrals, and higher spend from your best customers. And understanding, leveraging and acting on CSAT scores can absolutely help you get there. First things first. It costs five times more to sell to a new customer than to sell to a happy one.
InnerTrends
DECEMBER 2, 2019
Should you encourage people to sign up right away, or is a considered signup better? How do you know which is more suitable for your business? First though, let’s look at what we mean when we discuss these two methods of bringing new people into your business. The Fast Signup. The fast signup presents your visitor with the option to sign up for your product or service as soon as they land on your website.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Think Customers
DECEMBER 2, 2019
It’s no secret that consumers want and expect personalized experiences from brands. In an increasingly data- and technology-driven marketplace, companies can’t simply predict the needs and preferences of their customers; they need to go a step further and anticipate them. Brands that take the time to learn why their customers buy goods and services—not merely what they buy—will fare the best amid evolving customer journeys, experts say.
Wootric
DECEMBER 2, 2019
As the professional responsible for customer experience in your company, you know that great UX and CX can give your company a competitive edge. You may take a customer journey approach to tracking metrics like Net Promoter Score or CSAT, gathering feedback at moments that can make or break customer loyalty. It’s your job to analyze this data to surface opportunities for product improvement and better customer relations.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Talkdesk
DECEMBER 2, 2019
I used to be a bit of a Harry Potter fangirl. When the third book in the series launched, you better believe I was at the midnight release party waiting in line for my pre-ordered copy. I stayed up long hours that summer, voraciously flipping through the pages. When it came time to go to work, I even brought my book with me, reasoning I could squeeze in some reading during the post-lunch lull.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Topdown
DECEMBER 2, 2019
If customer communication management , or CCM, is the buzzword you’ve been hearing around the office, there’s a reason for all the hype. CCM software is something that businesses of all sizes would do well to adopt.
NetBase
DECEMBER 2, 2019
We’ve all heard that consistency is essential to brand marketing, and it is – till it isn’t. And that point is when it crosses the line and becomes a brand killer. It isn’t the consistency so much as repetitive tactics, but that’s an easy hole to fall into in an attempt to be consistent with your marketing efforts. Here’s what to watch out for – and how to know when it’s time to change things up before you start to sink.
Oracle
DECEMBER 2, 2019
This is a preview of the ebook “ 3 Customer Experience Essentials for Today’s Shoppers “ If you’re looking to exceed expectations with customers this holiday season (and well into the 2020s), it’s not difficult. The thing is, old approaches simply won’t cut it in the “ Experience Economy ” we’re now living in.
NetBase
DECEMBER 2, 2019
We’ve all heard that consistency is essential to brand marketing, and it is – till it isn’t. And that point is when it crosses the line and becomes a brand killer. It isn’t the consistency so much as repetitive tactics, but that’s an easy hole to fall into in an attempt to be consistent with your marketing efforts. Here’s what to watch out for – and how to know when it’s time to change things up before you start to sink.
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Martin Hill-Wilson
DECEMBER 2, 2019
The most recent UK Customer Experience Index* from Forrester breaks a three-year trend that was showing things had stagnated. The 2019 headline is a little brighter in claiming that overall customer experience has started to improve again in the UK. Tesco Mobile claimed this year’s overall top spot, deposing three-time top performer Nationwide Building Society, which fell to number four.
Gainsight
DECEMBER 2, 2019
Bookmark this collection of resources all about customer retention and stop churn in its tracks. Customer retention is one of the biggest metrics in SaaS and a key component in any SaaS company’s strategy. Cultivating a high retention rate will set you up for long-term success. Here are 10 articles and webinars that focus on the foundational aspects of customer retention and best practices to create a best-in-class customer retention strategy.
Kitewheel
DECEMBER 2, 2019
How customer journey investments can untangle the digital transformation enigma. The customer journey is increasingly digital. With always-on apps, websites, ads, email, search, chat, and other digital channels becoming the main way that consumers and brands interact, this fact is impossible to ignore. For years now, businesses have been taking notice.
MyCustomer
DECEMBER 2, 2019
Engagement 3 ways to create a culture of employee-centred CX.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
.png)
Grade.us
DECEMBER 2, 2019
Nancy Harhut knows how to get into your head. She only uses her powers for awesome, of course. She delivers actionable insights to brands who need to stand out in a saturated marketplace, and she gets results. Need content or copy that really speaks to our most basic, most primal decision-making mechanisms? Nancy’s the woman to call. She does it through the power of behavioral science, which she’s been studying for years.
Qualtrics
DECEMBER 2, 2019
When I was a chief experience officer, I often told front-line leaders to stop focusing on patient experience and invest their energy in their employees. Healthcare organizations (HCOs) have long been focused on improving patient experience. They have set up elaborate systems to listen to their patients and families, redesigned their incentive programs to align with this commitment and organized teams to improve the experience they are providing.
MyCustomer
DECEMBER 2, 2019
Loyalty MyCustomer's 10 most popular blog posts of 2019.
GetFeedback
DECEMBER 2, 2019
Here is how to optimize your CSAT score to gain the most value. .
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Forrester's Customer Insights
DECEMBER 2, 2019
LVMH Acquires Tiffany & Co.: Why It’s A Prudent Match LVMH (Moët Hennessy Louis Vuitton) is acquiring Tiffany & Co. for approximately €14.7 billion (or $16.2 billion). For LVMH this will strengthen its presence in the US market and position in the jewelry category. For Tiffany & Co., it presents an opportunity to turn around […].
Qualtrics
DECEMBER 2, 2019
When I was a chief experience officer, I often told front-line leaders to stop focusing on patient experience and invest their energy in their employees. Healthcare organizations (HCOs) have long been focused on improving patient experience. They have set up elaborate systems to listen to their patients and families, redesigned their incentive programs to align with this commitment and organized teams to improve the experience they are providing.
Forrester's Customer Insights
DECEMBER 2, 2019
Legacy suites and platforms have reinvented themselves and a new component-based model has entered the ring. Gone are the days of take-it-or-leave-it, prefab, legacy commerce suites and isolated, minimally integrated platforms. As we’ve seen business models adapt to rapidly shifting customer needs and expectations, retailers’ demands of their commerce technology models have evolved at the […].
inSided
DECEMBER 2, 2019
Two core metrics for SaaS growth and profitability are Annual Recurring Revenue (ARR) and Customer Lifetime Value (LTV). Customer Success, therefore, is all about retaining customers (i.e. reducing churn) and maximizing the average revenue that each customer generates. As we highlighted in our previous blog , it’s well understood that the cost of acquiring new customers is much higher than the cost of retaining existing ones.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
NICE inContact
DECEMBER 2, 2019
Optimization is one of those buzzy words that gets thrown around a lot in the contact center industry. According to the all-knowing Merriam-Webster, optimization is the “act, process, or methodology of making something as fully perfect, functional, or effective as possible.” So to state the obvious – workforce optimization from a software perspective are those solutions that directly improve and upscale the productivity, efficiency and quality output of your agents.
Bizagi
DECEMBER 2, 2019
HR managers spend 14 hours each week on tasks that could be automated. This time could be better spent finding, attracting and keeping the best people in your industry happy in their jobs so that they perform at their optimum level with HR process automation. Bizagi’s free process templates make it easy for you to automate day-to-day tasks that are a necessity but a drain on your time in the HR department.
One Millimeter Mindset
DECEMBER 2, 2019
Today’s business development review blog post leverages the value of leveraging a storytelling strategy to grow, expand and sustain your business. Your focus? Client retention, instead of only client acquisition. Traditionally, business storytelling is regarded as sprinkles on the business cupcake. A garnish or decoration. From this perspective, stories are “nice-to-have” additions to business development.
MyCustomer
DECEMBER 2, 2019
This blog is co-authored by Annette Franz, CCXP, and Joakim Thorn, XM Scientist Google the term “experience management,” and you’ll find as.H 2nd Dec 2019. By Joakim Thörn XM scientist & co-foudner.
Advertisement
Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Expert insights. Personalized for you.
195 
Let's personalize your content