BlueOcean
MARCH 14, 2024
Your organization is ready to find a new contact center outsourcer. What’s your next step? We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. We’re here to help! Read on! Is It Time to Outsource? 5 Questions to Ask Yourself Maybe your organization is so early in the discovery phase that you’re not sure if you’re actually going to outsource at all.
Comm100
MARCH 14, 2024
Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the adoption of chatbots has emerged as an essential move to enhance service delivery and operational efficiency. This blog takes a closer look at how chatbots are transforming the customer service landscape, outlining the key chatbot pros for businesses and for customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
The DiJulius Group
MARCH 14, 2024
AI and the Customer Experience, Part 1 AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. According to an article in Craving Tech, organizations that have integrated this new technology into. Read Full Article The post How Artificial Intelligence (AI) is Benefiting Customer and Employee Satisfaction appeared first on The DiJulius Group.
Feedbackly
MARCH 14, 2024
As one of the top CX trends for this year, there’s no doubt that Artificial Intelligence (AI) will be a game-changer in helping both brands and customers benefit from improved efficiency. From using chatbots to help customers resolve simple issues to using machine learning to streamline business operations, AI can be integrated in so many ways to make CX better.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
SurveySensum
MARCH 14, 2024
Did you know that 90% of customers say that their buying decisions are influenced by online reviews? 90%, that’s almost all your customers. So, ask yourself this question – are you paying enough attention to them? Keeping them satisfied and engaged? If not, then you are missing out on A LOT! After working in the CX industry for over 10 years, this much is clear to me – customer satisfaction is THE MOST important pillarstone of your business.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
MARCH 14, 2024
Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. A specialist in pollution prevention, including drainage services, Green Spark works with some of the UK’s largest brands, on a national scale. Green Spark introduced the BigChange job management system to improve the flow of information between field staff, using the mobile app, and the back-office.
Cyara
MARCH 14, 2024
Using international numbers can create complex challenges for your contact center. Learn how automated number testing can improve your business' CX.
West Monroe
MARCH 14, 2024
In the constantly changing business world, where volatility and unpredictability have become the norm rather than the exception, achieving tangible financial results has never been more challenging. As a CEO myself, I've seen firsthand the impact of this current confusing environment on companies striving to not only survive but thrive. Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gain
ChurnZero
MARCH 14, 2024
Every customer success leader has encountered or will eventually encounter a book shift: the process of reassigning accounts between different customer success managers. While simple in concept, a book shift is a complex and challenging project, with an array of stakeholders and moving parts that require skillful management and—ideally—an experienced hand.
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Beyond Philosophy
MARCH 14, 2024
Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Have you ever heard of the Abilene Paradox? This happens when everybody agrees to do something that nobody wants to do. Today, we will discuss how to avoid this situation in your organization.
Brandwatch CX
MARCH 14, 2024
April's lineup of social media holidays promises something for every brand and follower, from party central to jazz, superheroes, and pasta.
Helpware
MARCH 14, 2024
Is business-oriented AI truly a game-changer for Small and Medium-sized Enterprises (SMEs)? How big is its impact today? How relevant will it be in 5-10 years? Is my company prepared to embrace this tech? As these questions circle the minds of decision-makers in every industry, the purpose of AI maturity models is to provide clear answers to such queries.
Brandwatch CX
MARCH 14, 2024
April's lineup of social media holidays promises something for every brand and follower, from party central to jazz, superheroes, and pasta.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
.png)
Clarivate
MARCH 14, 2024
Three ways Clarivate is closing information gaps and establishing reliable data for improved decision-making To win more funding and plan a course for the future, institutions need to understand how their research programs currently perform. According to a 2023 survey of research office staff, the metrics most often relied upon for assessment are published research and citation impact of published research.
Doing CX Right
MARCH 14, 2024
Learn the transformative power of connection through a story of unexpected friendship, enduring legacy, and the magic behind a simple hello. The post The Heartbeat of Connection: Lessons from a Simple Hello appeared first on Doing CX Right.
Circular Edge
MARCH 14, 2024
NetSuite Demo – Implementation Best Practices for Medical Device Companies Join live: Friday, April 26 The industry faces constant regulatory change, escalating pressure to control costs and an increasingly complex competitive landscape. To adapt in this dynamic environment, organizations must be able to quickly respond to changes in market conditions, customer requirements, and government and industry regulations.
Clarivate
MARCH 14, 2024
Over the past few years nitrosamines and nitrosamine impurities have been increasingly gaining the reputation of being high-risk containments in the food industry. These molecules of interest also impacted the pharmaceutical industry, and pharmaceutical companies faced a requirement to rapidly adopt risk mitigation plans to monitor the presence of nitrosamines in drug products.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Circular Edge
MARCH 14, 2024
JD Edwards E1 enables customers to manage complex contracts and service Join live: Wednesday, June 5 JD Edwards E1 enables customers to manage complex contracts and service agreements and be able to react timely and accurately in billing scenarios. Join this webinar to learn how to: create service contracts and perform Revenue Recognition process / amortize contracts create service orders and verify that the services being perfomed are included in contracts or are billable to the customer.
Brandwatch CX
MARCH 14, 2024
We dove into coffee consumption habits in Australia to discover what brands can learn from the latest online conversations.
Circular Edge
MARCH 14, 2024
The global pandemic created significant challenges across supply chains Join live: Friday, March 22 The global pandemic created significant challenges across supply chains, prompting many companies to reevaluate their approaches towards inventory mangement. What are these shifts and how should inventory-centric companies adjust their approaches to this central area of investment?
Brandwatch CX
MARCH 14, 2024
We dove into coffee consumption habits in Australia to discover what brands can learn from the latest online conversations.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Strativity
MARCH 14, 2024
The post Cards, Concepts, Trees and Guerillas: Six Rapid UX Research Tools for Quick Insights appeared first on Material.
Forrester's Customer Insights
MARCH 14, 2024
Learn about frontline marketing, the teams that it comprises, and why it’s essential to driving customer-centered B2B growth.
Strativity
MARCH 14, 2024
The post Cards, Concepts, Trees and Guerillas: Six Rapid UX Research Tools for Quick Insights appeared first on Material.
Circular Edge
MARCH 14, 2024
JD Edwards Release 24 – What’s New with Orchestrator and Tools Join live: Thursday, April 4 The latest Release 24 enhancements bring powerful automation capabilities and new functionality to transform business processes. Join this webinar to get a high level overview of Orchestrator and Tools features that are available within Release 24.
Advertisement
Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Expert insights. Personalized for you.
177 
Let's personalize your content