Fri.Oct 16, 2020

The 3 Steps of Building a Working CX Strategy in Insurance


Insurance touches a lot of aspects of a customer’s life, yet it is also one of the industries that are struggling to win customers. Source. Insight business customer customer experience customer feedback Customer journey cx CX strategy feedback insurance

Guest Post: Customer Experience – Can It Work With Email Marketing?


This week we feature an article from Alex Souchoroukof, a content writer at Moosend. He shares some digital marketing strategies that can help to create a more meaningful customer experience.

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Sell more cars with these 5 customer experience strategies


Buying a car is a big decision and customers want to go with the best. In the experience economy, the dealerships that win offer winning experiences at every point of the customer journey.

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Guest Post: Customer Experience – Can It Work With Email Marketing?


This week we feature an article from Alex Souchoroukof, a content writer at Moosend. He shares some digital marketing strategies that can help to create a more meaningful customer experience.

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How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

How COVID-19 and technology are changing the role of marketing for credit unions


The following post is from a guest contributor. As member-owned financial institutions, credit unions have long been touted for their competitive interest rates, low fees, and their local branches’ ability to offer high quality and personalized service. Then along came COVID-19.

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More Trending

Customer Journey Maps, Customer Success, and B2B Aftermarket Services

Middlesex Consulting

Customer Journey Maps (CSM) and Customer Success (CS) teams are two tools you should use to help grow your product and services business. This is critical because products are becoming commodities and customers are looking to aftermarket services to differentiate their commercial choices.

The SaaS Debate: Who Owns the Renewal and Upsell? Customer Success vs. Sales


Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere.

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Birdeye wins gold Globee award for company of the year


After winning awards from Martech and G2 earlier this month, we’re happy to announce that Birdeye has just won the Gold Globee Award for Company of the Year at the 7th Annual 2020 Globee Awards®. We also won a Bronze Globee Award for business to business products. .

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Backstreet Boys, Zork, and Product Strategy


You are standing in an open field west of a white house with a boarded front door. There is a small mailbox here. And just like that, the keynote (err, I mean, game) is afoot!

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The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

How to Use Live Chat in Your Sales Funnel

ProProfs Chat

We’ve seen live chat in action as the customer service and support tool. But lately, it’s evolved and grown. Other than connecting with users and engaging them in real-time conversations, it can also capture qualified leads and increase conversions. And that’s just the tip of the iceberg.

2020 52

Remote Working 2.0: Optimising Contact Centres


Date: Friday, October 16, 2020 Author: Pauline Ashenden - Demand Generation Manager Remote Working 2.0: Optimising Contact Centres. Published on: October 16, 2020.

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9 Proven Tips to Create an Anonymous Survey

ProProfs Chat

Stella is a market researcher at a large corporation and her main priority is providing insightful data for the entire company to use. The UX team uses it for their personas, the marketing team uses it for the adwords campaigns, etc….

2020 52

Glia’s WhiteGlove Customer Service


Glia is transforming Digital Customer Service and creating one single system of engagement that allows agents to meet customers where they are and communicate with them using the channel of their choice.

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Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists The Community Roundtable, you will learn the effectiveness of community in empowering your customers, and generating value for your business.

3 Ways CX Leaders Can Drive Revolutionary Change

Smarter CX

Adapted advice from the Often Imitated podcast. Episode 1 of Often Imitated , a new Caspian Studios CX podcast presented by Oracle CX , discusses how communities drive revolutionary change, using Benjamin Franklin as an example. According to the podcast host, Ian Faison, “Benjamin Franklin used what he learned about building a community to help build a nation.”

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The Promise (And Perils) Of Customer-Focused Government Technology Transformation

Forrester's Customer Insights

Technology transformation is a fundamental lever to change the working of government overall. Age of the Customer customer experience customer experience management government technology-driven innovation

Key Customer Retention Strategies for Alternative Lenders

CSM Magazine

In alternative lending, competition is fierce. It is not enough to attract new customers to your services. You have to encourage their loyalty. Customer retention is even more important than customer acquisition. Your goal should be keeping your clients to maintain business, cash flow, and promotion.

Brand Move Roundup – October 15, 2020

C Space

The Brand Move Roundup – October 15, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Tweet. In early March we began reporting daily on how brands were dealing with Covid-19. But it’s become clear that the current climate is one of near-perpetual disruption, so we decided to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world.

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Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.

Your Organization’s Personality

Brad Cleveland

Motorcycle company Harley Davidson has incredibly loyal customers. Riders join clubs and wear Harley clothes, and some even have Harley tattoos. Many CEOs and chief marketing officers point to Harley as the holy grail of customer loyalty, and wonder what they can do to be more like Harley.

Consumer Demand For Sales is Unseasonably High

Brandwatch CX


Bob Kobek Vlog 4 – Data Management


Bob Kobek's weekly blog focusing on an article written for CustomerCount by David Stroeve asking if you are collecting the right data? The post Bob Kobek Vlog 4 – Data Management appeared first on CustomerCount. Insights Customer Feedback customer feedback management data management

2020 52

Watch: The Fundamentals of a Marketing Plan, B2CRM News Update, and CRM Analysis


PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, a new CRM hack on the fundamentals of a marketing plan, and a deep analysis of Buy Buy Baby.

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Need to More Effectively Manage Your Call Center?

TASKE shares how you can rewind your real-time dashboard and watch agent and time activities in the past. Download the infographic here!

Consumer Demand For Sales is Unseasonably High

Brandwatch CX


Predictions 2021: Divided Consumers Will Wrestle With Escalating Individual, Community, And Global Tensions

Forrester's Customer Insights

Escalating tensions will influence consumer behavior in 2021 as we move beyond crisis mode and see the new patterns forged from the current crisis. Read our consumer predictions for 2021.

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