Customer Success as the “everything department:” What it is, why it happens, and how you can prevent it
inSided
FEBRUARY 3, 2021
In our first podcast episode of the year, “ Your CS team is at risk of becoming the “everything department ,” our guest, Customer Success veteran turned investor, Rav Dhaliwal , talks about what happens when Customer Success is an afterthought, why it happens, and what you can do to prevent it. But let’s start from the beginning: what’s an “everything department?
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