Bill Quiseng
OCTOBER 25, 2023
QUI QUESTION: Customer service is a performance art. Are you Oscar-worthy? Movie actors like Sandra Bullock, Scarlett Johansson, Tom Hanks, Dwayne Johnson, and Keanu Reeves act to be happy, sad, scared, scary, or angry. Yet, we, as the audience, believe they are genuinely real. The actors may “act their part”, but they are so good that we, as the audience, believe they are real.
SAP Customer Experience
OCTOBER 25, 2023
The Way to the Perfect Set of Use Cases As a CX architect, I am regularly confronted with which use-cases are suitable for improving the customer experience. This question comes not only from sales staff, but often directly from the customers themselves. Companies know their business best, therefore the use-cases.
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BirdEye
OCTOBER 25, 2023
Visibility is the cornerstone of business growth and success. The easier it is for customers to find you and assess your reputation, the higher your conversion rate will be. Online listings play a crucial role in every business’s digital strategy. However, there is so much a business needs to know, monitor, and leverage to make the most of listings.
Zonka Feedback
OCTOBER 25, 2023
What do your customers really think of you? This has been a question that many businesses have been struggling with. In search of answers, organizations have tried many methods ranging from conducting surveys to monitoring online reviews. Whilst these are useful, there has never been a sure-fire way of knowing what customers truly think. That is, until now.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
SurveySensum
OCTOBER 25, 2023
Customer feedback is not merely a tool for gauging customer satisfaction. Instead, it’s an invaluable resource for optimizing your website’s performance. Indulging in open dialogue with users allows you to understand what works and what needs improvement, as observed from their perspective. This user-centric approach translates into actionable insights, helping deliver better web experiences that drive business growth and increase brand loyalty.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
SAP Customer Experience
OCTOBER 25, 2023
Last October 18th and 19th, La Société wallonne des eaux (SWDE) hosted the 5th Executive Value Network for Water and Waste Water at the outstanding facilities of the Société Publique de Gestion de l’Eau (SPGE) at Verviers: two intense days of fluent discussions and networking among attendees and were everybody.
Gainsight
OCTOBER 25, 2023
Consumers have made it clear that customer experience reigns supreme and they’re willing to pay more for it. Part of that experience is how you train your customers. Unfortunately, old-school training tactics, namely, traditional help centers, don’t deliver the experience your customers demand. Your customers expect not only quick and efficient support but also educational resources that empower them to make the most out of your products and services.
SurveySparrow
OCTOBER 25, 2023
What is the first thought you get when you hear “Just do it”? Nike, right? The brand has used emotional branding exceptionally well, and this slogan, introduced in 1988, has become a mantra for motivation and determination. This is a perfect example of marketing the brand like a pro! Now, what exactly is brand marketing? And why is it so important?
CSM Magazine
OCTOBER 25, 2023
In customer service, employees are the face of the company and the effectiveness of the onboarding process cannot be overstated. Proper onboarding can help employees quickly become productive members of the team, feel valued, and improve employee retention rates. This article outlines techniques and best practices for human resource (HR) managers to use to effectively onboard customer service employees.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
SAP Customer Experience
OCTOBER 25, 2023
Join us for the upcoming episode of Labs Talk: “Vision Pro and Quest 3 – Hype or Revolution?” featuring our esteemed guest, Oliver Gutzeit from SAP. This insightful discussion will delve into the impact of Meta Quest 3 and Apple Vision Pro on the VR/AR/Metaverse landscape. Furthermore, we will explore.
InteractionMetrics
OCTOBER 25, 2023
Objective DEI survey questions helped Orange County Fire Authority build its programs based on science-driven data. Former IBM CEO Ginni Rometty said, “Diversity and inclusion are not policies and programs. They have been integral to our habits, practices and purpose for more than 100 years.” True enough, DEI is so much more than a policy , it’s an approach, and a set of priorities.
CSM Magazine
OCTOBER 25, 2023
If you want to understand how to protect your customers’ data and the most common threats in 2023, read on. We’ll dive into five different ways in which cybercriminals can steal your customers’ sensitive information, and then we’ll explore how to avoid these types of attacks. 1. Phishing attacks Phishing is, undoubtedly, the most common kind of hacking technique.
Forrester's Customer Insights
OCTOBER 25, 2023
In 2024, we expect that CX leaders will continue to navigate variable footing, in some cases finding themselves caught in the crossfire between new tech and old policies. Prepare yourself for the new year with a preview of our 2024 predictions.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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Braze
OCTOBER 25, 2023
With Feature Flags, teams can better personalize experiences in their digital platforms, through better cross-functional coordination, faster product innovation, and more agile experimentation. Let’s take a closer look.
MyCustomer
OCTOBER 25, 2023
Katie Tucker provides insights into the intricacies and pitfalls of customer feedback with an edited excerpt of her novel, 'Do Penguins Eat Peaches?
Uplight
OCTOBER 25, 2023
I’m Val D’Acosta, a Marketing Intern working for Uplight. I’m taking a quarter off from my Electrical Engineering degree program and enjoying the time to learn more about Uplight, the energy industry, and marketing. I am also enrolled in a Software Development Bootcamp while working here at Uplight. Most of my days are spent in Read More The post A Day in the Life of Val D’Acosta appeared first on Uplight.
Zonka Feedback
OCTOBER 25, 2023
Satismeter is known as a powerful customer feedback tool that enables users to give positive reviews, measure satisfaction, and keep an eye on customer response to help your business grow. The platform is great for collecting customer feedback, analyzing it, and then publishing it into a roadmap.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Clarivate
OCTOBER 25, 2023
What the White House’s initial list of drugs to be reviewed under the Inflation Reduction Act tells us about how the law could impact biopharma going forward With the naming of the first 10 drugs selected for price negotiations, the Inflation Reduction Act has moved into a new phase that promises to reshape pharmaceutical companies and other organizations.
CSM Magazine
OCTOBER 25, 2023
Turkey is a beautiful, historical city located right between Europe and Asia. Its rich culture, ethnic diversity, the pristine beaches of the Mediterranean, cuisine, and vibrant and welcoming people are all great attractions, in addition to its booming economy. Investment in Turkey will provide access to a huge variety of Asian and European markets and buyers, along with Turkish citizen perks.
Brandwatch CX
OCTOBER 25, 2023
Discover the latest Halloween costume trends according to social data from the most popular, the influence of pop culture, and cute pet costumes.
SmartKarrot
OCTOBER 25, 2023
In the dynamic world of business, the role of a Strategic Account Manager (SAM) goes beyond onboarding and tracking usage. A SAM is crucial for nurturing key relationships, ensuring customer satisfaction, and driving growth. As a result, having a robust playbook at your disposal is pivotal for achieving long-term success. In this blog, we’ll break down the core components of having a strategic playbook and how having one will ensure client retention and advocacy.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Brandwatch CX
OCTOBER 25, 2023
Discover the latest Halloween costume trends according to social data from the most popular, the influence of pop culture, and cute pet costumes.
SmartKarrot
OCTOBER 25, 2023
Leading a team of being part of the team, preparedness for unforeseen contingencies stands paramount. They hold the weighty responsibility of ensuring client contentment, fostering growth, and maintaining the integrity of long-term business partnerships. The unpredictable nature of crises, be they operational, reputational, or external, renders them a significant threat to the stability and health of these critical relationships.
Forrester's Customer Insights
OCTOBER 25, 2023
B2B marketing, sales, and product functions in 2024 will face disruption and opportunity from generative AI, making alignment more critical than ever. Learn more about what’s coming in 2024.
SmartKarrot
OCTOBER 25, 2023
In the ever-evolving realm of business, Key Account Management (KAM) remains a pivotal aspect of sustaining and nurturing crucial client relationships. The stakes in managing key accounts are high; these are typically the clients that account for a significant portion of revenue. Therefore, understanding and mitigating the risks associated with Key Account Management is crucial.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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