InMoment XI

JANUARY 18, 2022

In the past few years, businesses have had to pivot countless times in order to adapt the experiences they provide customers, employees, and the greater market. It’s never been more important to stay tuned into employee and customer experience trends. This is where InMoment’s newest report comes in.

2022 493

2022 Measurement Entertainment Hospitality 493

BirdEye

APRIL 24, 2023

Digital marketing is a powerful way to connect with your customers and grow sales. From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before.

Marketing 93

Marketing Social Media B2C Advertising 93

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 260

Hospitality Call Center Retail NPS 260

SurveySparrow

MARCH 19, 2024

If you’re looking for a video marketing guide , you’re not the only one. There are still some brands that haven’t gotten on board with video marketing – despite knowing its value – and the ones who have been are looking to build a more robust commercial video strategy. Videos are naturally more engaging because people are visual.

Marketing 95

Marketing Social Media Demo B2B 95

BirdEye

MAY 10, 2023

You need to master the art of finding new clients and engaging existing customers for repeat business. That’s where a great marketing strategy comes into play. In this blog post, we’ll share 12 marketing strategy examples to help get your creative juices flowing. Table of contents What is a marketing strategy?

Marketing 98

Marketing Social Media Advertising Reference 98

BirdEye

FEBRUARY 13, 2024

With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Table of contents Why do chiropractors need marketing?

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

ShepHyken

DECEMBER 10, 2021

This week we feature an article by Alp Pekkocak who leads the industry and product marketing for Media & Entertainment at Salesforce. He shares how engaging content and personalized experiences can lead to longer-term subscriptions that have a huge impact on brands’ bottom lines. Seamlessly onboard your subscribers.

Engagement 78

Engagement Entertainment Loyalty Programs Travel 78

ThriveableBiz

NOVEMBER 13, 2023

Insights vs Facts: What's the Difference for Business Marketing? In popular usage Insights is often a substitute term for Marketing Research. It’s also a friendlier word to engage non-researchers in the value of the results. Large amounts of research for marketing are about collecting Facts. We all do it! Fair enough.

Insights 52

Insights Marketing Entertainment Social Media 52

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

BirdEye

DECEMBER 8, 2023

However, a robust and effective carpet cleaning marketing strategy is pivotal in making your business stand out and attract customers. Table of contents Why is carpet cleaning marketing important? Integrate Webchat for real-time engagement 6. This blog is all about that. Drives revenue growth efficiently.

Marketing 59

Marketing Social Media Advertising B2B 59

CSM Magazine

SEPTEMBER 8, 2023

But as the industry matures, so does the challenge of keeping customers loyal and engaged. Traditional marketing tools and retention tactics that might have worked a decade ago are now outdated in the eyes of the savvy digital consumer. Adapting to market fluctuations swiftly is one of the foremost benefits of dynamic pricing.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

2016 267

2016 Innovation Marketing Insights 267

NetBase

OCTOBER 21, 2019

And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. Media & Entertainment Methodology. Engagement. Potential impressions.

Entertainment 46

Entertainment Social Media 2019 Sports 46

ShepHyken

SEPTEMBER 15, 2023

This week, we feature an article by Maria Fintanidou, a copywriter for Moosend , an email marketing automation software. She writes about using email marketing to improve customer service and experience throughout the entire customer journey. It’s all about your email marketing revolving around your subscribers’ needs.

Marketing 58

Marketing Customer Experience Communication Entertainment 58

InMoment XI

JANUARY 4, 2024

At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement. Positive experiences contribute directly to revenue growth as customers become more engaged and willing to invest in the brand. What is the Retail Customer Experience?

Retail 260

Retail Customer Experience Social Media NPS 260

SAP Customer Experience

APRIL 18, 2023

While customer engagement platforms like SAP Emarsys can be an obvious solution for a retail giant or an entertainment company, there can be unexpected benefits for smart customer relationship management for Utilities companies.

Entertainment 78

Entertainment Customer Relationship Management Brands Retail 78

NetBase

OCTOBER 21, 2019

And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. Media & Entertainment Methodology. Engagement. Potential impressions.

Entertainment 40

Entertainment Social Media 2019 Sports 40

Maru Group

MAY 5, 2020

Our research focused on uncovering deep-seated emotions that sports fans are experiencing, and how those impact their viewing habits and other ways of engaging with sports. Whether it’s MLB, NHL, NBA, Wimbledon, Premier League, or local children’s soccer leagues, COVID-19 has left sports fans missing their entertainment mainstays.

Sports 52

Sports Engagement Marketing Entertainment 52

ProProfs Chat

JANUARY 30, 2020

Well, that’s exactly why you need to focus on engaging with your customers regularly. With consistent engagement, you’ll get to figure out: Customer pain points. Impacts of consistent engagement. And, these, in turn, will help your company create strategies that will strengthen your customer engagement process even further.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

GetFeedback

APRIL 25, 2019

The marketing world is moving at a breathtaking pace. As marketing advances, it becomes more branched-out and gives even the smallest brands a chance to be seen and heard. After several weeks of analysis and market survey, I’ve come up with a list of the best modern marketing strategies every company needs to try today.

Marketing 170

Marketing Social Media 2019 Brands 170

Oracle

FEBRUARY 25, 2020

Customer experience starts long before the sale, with immersive, engaging content marketing that hardly feels like “marketing.” Of course, customer experience and content marketing start with providing value. For inspiration, here are a few examples of brands baking CX into their content marketing.

Marketing 84

Marketing Customer Experience Transportation Entertainment 84

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. Thoughtful Branding and Marketing Effective branding and marketing before, during, and after the event are essential for creating a lasting impact. Their reputation and expertise can greatly enhance the value of your event.

Events 95

Events Entertainment Transportation Workshop 95

NetBase

MAY 2, 2019

If “just as close” sounds like an exaggeration, you’ve just uncovered what you’re missing in your engagement efforts – which impact your ability to convert via social media. Engaging consumers is all about connecting to them personally – as if you were their bestie, hanging out over coffee. Here’s how. Look Below the Surface.

2019 71

2019 Engagement Entertainment Sports 71

CSM Magazine

APRIL 25, 2024

In today’s fast-paced market, businesses across the UK face numerous hurdles in attracting and retaining customers. Stay Ahead With Market Research Regular market research is vital. However, creating and maintaining an engaging online persona that consistently drives traffic and conversions can be challenging.

Social Media 52

Social Media Multi-Channel Touchpoint Customer Centricity 52

Beyond Philosophy

FEBRUARY 6, 2020

In marketing, sometimes how you present the facts takes advantage of the information in a way that shouldn’t matter when you think about it rationally. Moreover, these games are usually fun, so much so that sometimes the entertainment industry makes them into a game show. We discussed Framing Effects in a recent podcast.

Marketing 162

Marketing Customer Experience Professionals Presentation 2020 162

West Monroe

FEBRUARY 13, 2024

Don shares his journey from finance to founding Satisfi Labs, emphasizing the role of AI in personalizing fan engagements and the future of digital consumerism in sports. The Premier League, Six Nations Rugby, Formula 1, and NASCAR all engaging with streaming services have further broken down geographical barriers.

Sports 98

Sports Tourism Entertainment Events 98

CSM Magazine

JANUARY 2, 2024

By consolidating data into comprehensive profiles, casinos can gain a holistic view of each high roller’s gaming history, preferences, and overall engagement. Identifying potential issues or trends helps casinos implement targeted strategies to retain and re-engage high rollers.

Customer Service 52

Customer Service Entertainment Exceptional Customer Service Loyalty Programs 52

Lithium

AUGUST 24, 2022

A how-to guide on planning for spontaneous social marketing. Suddenly every brand now had a mainline into their customer’s entertainment feeds. While it’s easy to produce a well-crafted video or text ad, the ability to market in real-time is brand new in the marketing world. TikTok can indeed be casual.

Marketing 52

Marketing Social Media Entertainment Events 52

BirdEye

JULY 27, 2023

Gone are the days when traditional marketing strategies like print, TV, radio, and billboards were enough to do marketing for doctors. Today, when digital marketing has become the hallmark of your online reputation , such conventional ideas aren’t enough. See Pricing FREE DEMO Table of contents What is marketing for doctors?

2023 52

2023 Marketing Social Media Healthcare 52

BirdEye

DECEMBER 14, 2022

If you’re looking to improve engagement and increase your brand awareness, you’ll need to know which types of social media content appeal most to your followers. Interactive: Interactive content encourages your followers to actively engage with your posts. Pros: Images increase engagement rates. Easy to add to posts.

Social Media 98

Social Media Entertainment Webinar White Paper 98

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. With Oracle EPM, stadiums are not just venues but dynamic ecosystems capable of adapting to the rapid changes of today’s market. The result?

Entertainment 52

Entertainment Sports Financial Events 52

Customer Guru

MARCH 7, 2018

Jennifer Parnell currently serves as the Deputy General Manager – Customer Engagement at BookMyShow. BookMyShow is India’s largest entertainment ticketing portal today, launched in Aug 2007 as India’s first ticketing aggregator. In today’s competitive global market, being good at CX is not good enough.

Customer Engagement 62

Customer Engagement Net Promoter Score Entertainment Engagement 62

BirdEye

JANUARY 13, 2023

Engagement is the measurement of success on every social media platform. The truth is that some posts get more engagement than others. If you want to increase your engagement rate, you need to know what social media engagement posts are and how to use them. Table of contents What is social media engagement?

Social Media 52

Social Media Engagement Events B2C 52

Oracle

SEPTEMBER 27, 2019

From market research and original data to visuals, brands use several tools to craft messages to consumers. To most people, there’s nothing particularly engaging about monetary policy, but the Cleveland Fed has turned that notion on its head with its multimedia storytelling. The post Want to Engage Customers?

Engagement 63

Engagement Sports Multi-Channel Return on Investment 63

GetFeedback

AUGUST 30, 2019

We will cover: Engaging an audience. How to use surveys to engage your audience. There are a variety of ways that you can use a survey to engage your audience. Their site is full of fun and entertaining quiz-style surveys that have broad appeal. Quizzes work brilliantly for social media marketing. Qualifying leads.

E Commerce 276

E Commerce Customer Satisfaction Entertainment Social Media 276

Currency Alliance

OCTOBER 12, 2020

This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged. Today, I am not going to teach you the basics of loyalty marketing. This is not a beginner’s class.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

Kitewheel

JANUARY 26, 2020

Retailers have been invested in customer engagement for some time now. In the retail world, engagement and positive experiences are necessary to keep consumers loyal. By applying some of the techniques below, you can make retail customers more engaged, more likely to stay loyal, and to spend more money at your business over time.

Retail 52

Retail Engagement Customer Journey Entertainment 52