One Millimeter Mindset

JANUARY 14, 2021

When you are managing teams for innovation, everyone focuses on creating better and better solutions. The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. First, by focusing on innovation you and your team create outcomes which continuously meet client expectations.

Innovation 91

Innovation Management Workshop Leadership 91

Experience Investigators by 360Connext

MARCH 24, 2015

Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms. Thinking about innovation in these terms is limiting. Gina Bhalwalkar , User Experience & Accessibility at Scottrade, led a workshop on Future State Customer Journey Mapping.

Insights 236

Insights Customer Experience Customer Journey Mapping 2015 236

One Millimeter Mindset

AUGUST 27, 2018

Innovative customer experiences stand out from what customers are used to experiencing. First, innovative customer experiences are created by Professionals of Worth who continuously listen to the voices of their client’s workforce. How innovative, distinctive and unforgettable is executing this strategy? Let’s explore.

Innovation 86

Innovation Customer Experience Workshop Customer Retention 86

Experience Investigators by 360Connext

DECEMBER 15, 2023

It’s part of their internal communications and employee engagement rhythm. Share customer journey maps and insights. Don’t limit key insights and journey maps to just certain leaders or teams. Our own imagination can sometimes be the biggest blocker for customer experience innovation. Dive into dashboard details.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

InMoment XI

MARCH 27, 2024

Given these stats, it’s no surprise that sales-oriented corporations are taking a backseat to tech innovators, customer experience leaders, and automotive brands with a strong digital presence and great online reputation. Managing your brand reputation involves listening to and acting on the Voice of the Customer.

Automotive 260

Automotive Management Social Media 2024 260

One Millimeter Mindset

JULY 3, 2018

It is time for a mid year workforce innovation break! This midyear workforce innovation blog post review links to the top 5 blog posts that readers find relevant and valuable. As a Professional of Worth, target continuous collaborative workforce innovation. Innovative Collaboration Cultures evolve Customer Experience [link].

Innovation 44

Innovation Blog Engagement Workshop 44

InMoment XI

JUNE 21, 2022

After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the 2022 Sydney XI Forum is done and dusted. That means it’s time to take what you’ve learned and start doing the work to elevate your experience program! .

Customer Experience 260

Customer Experience Workshop 2022 Events 260

Lithium

DECEMBER 28, 2020

Let us introduce you to Khoros Engage. Khoros Engage will bring together digital customer engagement professionals for three days of networking, keynotes, workshops, and, expanded due to popular demand — product training sessions. We’ve loved hearing your excitement for our new Khoros customer engagement platform.

Engagement 52

Engagement Workshop Social Media Events 52

InMoment XI

APRIL 5, 2024

Of course, we recommend running this workshop with an expert in human behavior to make sure you have all your bases covered! No one likes to fill out a repetitive survey— change up the questions and the formats to keep your respondents engaged. True innovation often requires a human touch. Diversify Questions.

Feedback 260

Feedback Reference Hospitality Workshop 260

BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing.

Marketing 109

Marketing Social Media Advertising Workshop 109

One Millimeter Mindset

NOVEMBER 19, 2018

Innovative customer retention should not be a rare occurrence. However, in many organizations, innovative is the last thing customers expect. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. Consider what to do more innovatively : Well. Here’s why.

Customer Retention 73

Customer Retention Innovation Workshop Social Media 73

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Experience Investigators by 360Connext

FEBRUARY 3, 2020

According to a study by Happier : Only 30% of American employees feel engaged at work and those who aren’t engaged are more likely to miss work, negatively influence their co-workers, and drive customers away. Many other studies show that happy, engaged employees perform better and stick around longer. On-site CX Workshops.

Workshop 197

Workshop Healthcare Sales Financial 197

One Millimeter Mindset

AUGUST 15, 2018

Our innovative value leverages the client-focused outcomes we create. Instead, our innovative value leverages the voice which defines us as Professionals of Worth. Professional innovation is the road less traveled. Innovative value reflects the Who We Are behind What We do. Looking for an innovative, engaging speakers?

Innovation 51

Innovation Workshop Customer Retention Travel 51

Alida

AUGUST 3, 2016

We’ve already outlined what the Summit has in store for marketing , customer experience , innovation and research pros—but we haven’t shared what past attendees gained from the experience. Learn from a variety of workshops. visioncritical great ideas for recruiting and engaging with Millennials & Gen Z #VCSummit.

2015 167

2015 Workshop Customer Centricity Innovation 167

One Millimeter Mindset

SEPTEMBER 24, 2018

Based on the quality of customer insights you have gleaned by going off-script in your conversations? Reinforcing a hopscotch client retention strategy reinforces “the same” rather than providing the palette for innovation. Hire me to speak or conduct a workshop at your next corporate or association event. Today and Tomorrow.

B2C 213

B2C Workshop Customer Retention B2B 213

One Millimeter Mindset

DECEMBER 8, 2020

Consequently each meeting becomes a turf war rather than a collaborative and innovative exchange. Consequently, this team persona leaves little opportunity for collaboration and innovation. Chances are, everyone seated around your business table has significant insights to contribute. As a result, nothing gets done.

2021 115

2021 Innovation Workshop Leadership 115

Lithium

AUGUST 28, 2019

Let us introduce you to Khoros Engage. Khoros Engage will bring together digital customer engagement professionals for three days of networking, keynotes, workshops, and, expanded due to popular demand — product training sessions. We’ve loved hearing your excitement for our new Khoros customer engagement platform.

Engagement 40

Engagement Workshop Social Media Events 40

Lithium

AUGUST 28, 2019

Let us introduce you to Khoros Engage. Khoros Engage will bring together digital customer engagement professionals for three days of networking, keynotes, workshops, and, expanded due to popular demand — product training sessions. We’ve loved hearing your excitement for our new Khoros customer engagement platform.

Engagement 40

Engagement Workshop Social Media Events 40

Lithium

JULY 10, 2019

Let us introduce you to Khoros Engage. Khoros Engage will bring together digital customer engagement professionals for three days of networking, keynotes, workshops, and, expanded due to popular demand — product training sessions. We’ve loved hearing your excitement for our new Khoros customer engagement platform.

Engagement 40

Engagement Workshop Social Media Events 40

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Enlist speakers who are leaders in their field to add credibility and draw crowds.

Events 95

Events Entertainment Transportation Workshop 95

CloudCherry

JULY 23, 2019

On the flip side, we’ve seen first-hand that companies are doing transformative and innovative CJM work. You’ve completed an energizing workshop and designed a powerful journey map visual. You’ll need to engage stakeholders from across the business, even people whose functions don’t directly touch customers.

Customer Journey Mapping 236

Customer Journey Mapping Customer Journey Net Promoter Score Workshop 236

SurveySensum

FEBRUARY 19, 2024

Foster Innovation and Adaptability It is another principle that is adopted by some of the most successful businesses. Staying innovative and adaptable to new technologies for your business will make you always stay ahead of your competitors as well as generate better revenues.

Customer Centricity 52

Customer Centricity Innovation Demo Communication 52

BirdEye

MARCH 6, 2023

Enter Birdeye — a platform that makes it easy for local businesses of any size to deliver top-notch digital experiences to engage customers and grow sales. Marque clients include David’s Bridal, Smile Workshop, Vibra Healthcare, RE/MAX, Blaze Pizza, V, and Strickland Brothers 10 Minute Oil Change.

Healthcare 98

Healthcare Automotive Hospitality Workshop 98

One Millimeter Mindset

SEPTEMBER 3, 2020

Often, the insights and input reflected by a team’s professional diversity become mission-critical. Or have practical and historical insights to not only reduce costs, but also to introduce innovations. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups.

Workshop 118

Workshop Leadership Innovation Presentation 118

SurveySparrow

NOVEMBER 28, 2019

The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Oracle is all set to help organizations adopt innovative and disruptive data-driven customer experience strategies to empower change and stimulate growth.

2020 96

2020 Customer Experience Workshop 2019 96

SurveySparrow

NOVEMBER 28, 2023

Innovation and Technological Advancements: Embracing cutting-edge technologies to stay ahead. Key Elements: Novelty and Uniqueness: Introduce unexpected features, setting the product apart with innovative elements. It can be used at specific junctures where its unique insights can be utilized for strategic decision-making.

Customer Satisfaction 52

Customer Satisfaction Workshop Roadmap Customer Expectations 52

Experience Investigators by 360Connext

MAY 20, 2015

They are the innovators. Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. We bring insights in quick and actionable ways. They are the visionaries.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

One Millimeter Mindset

AUGUST 23, 2018

Engage me to speak or conduct an interactive workshop at your next corporate or association event. Never miss another insightful post. Instead, discover what is Possible when you take control of your customer retention scorecards. Get started today by taking one of the three action steps, below. Contact me.

Customer Retention 133

Customer Retention Workshop Measurement Sales 133

Middlesex Consulting

NOVEMBER 28, 2016

He was fortunate to have his boss recommend that Doug attend a weeklong workshop on human-centered design and other related concepts. Note that the definition of innovation is essentially identical to the definition of customer value creation. When the innovation is successful in meeting customer needs, it is INNOVATION.

Innovation 60

Innovation Hospitality Healthcare 2012 60

eGain Blogs

OCTOBER 29, 2021

New innovative and collaborative technologies have been tested and improved to support new models and processes while people have found new ways to socialize and build relationships – all important developments for strong knowledge sharing in the organization. “Be Take back expert advice and insights. Keynote session by eGain and IRS.

2021 93

2021 Connections Workshop Innovation 93

Gainsight

AUGUST 3, 2023

Pulse Encore promises to be an unforgettable experience packed with insightful sessions, expert keynotes, hands-on workshops, and invaluable networking opportunities. In this intimate setting, you’ll have ample opportunities to engage with industry leaders, exchanging ideas and best practices. Here’s why.

Customer Success 52

Customer Success Competitive Advantage Workshop Events 52

One Millimeter Mindset

DECEMBER 22, 2020

Are you ready to become more cross-functional, innovative and collaborative as you target better serving clients in 2021? Rather, responding to your customers’ voice results from clarifying, innovating, designing and implementing actions based on customer-driven insights. Engage me to present a One Millimeter Mindset program!

Customer Voice 81

Customer Voice Innovation Leadership Workshop 81

SurveySensum

JANUARY 11, 2024

Here’s a startling fact: according to Forbes, organizations with highly engaged teams realize a 21% greater profitability. Additionally, employees who are less stressed and more engaged tend to be more creative and innovative, bringing fresh ideas that can drive your business forward. Well, guess what? Your customers.

Demo 52

Demo E-support Culture Feedback 52

One Millimeter Mindset

JULY 19, 2018

Engage Babette Ten Haken to deliver some of the most distinctive and game-changing keynotes and workshops, finely tuned for today’s digitally transforming workplaces. As a result, they often become distracted by unimportant side issues or lack the insight to prioritize the most important outcomes on their plates.

Workshop 55

Workshop Innovation Events Customer Retention 55

SurveySparrow

JUNE 30, 2023

Customer Journey Mapping: By mapping the customer journey, these specialists gain insights into the touchpoints and pain points experienced by customers throughout their interaction with the brand. To ensure a consistent customer-centric approach across the organization, they create training materials, run workshops, and coach team members.

Customer Experience 52

Customer Experience Workshop Customer Service Representative Customer Centricity 52

ClearAction

NOVEMBER 11, 2022

Make the 5-why’s and action planning an annual workshop for every work group. Include cross-functional representatives in each workshop. In turn, response rates increase for surveys and other engagement offers. This nurtures gratitude for customer insights that set every growth effort on a success trajectory.

Customer Experience 71

Customer Experience Workshop Competitive Advantage Leadership 71