CSM Magazine

JUNE 27, 2023

By utilising the expertise of event management services , businesses can make sure that their essence is seamlessly woven into every aspect of the day, from the first invitation to the follow-up. To do this correctly, communication between the event management team and the representative company is essential.

Events 52

Events Brands Management Seminar 52

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Back to CX Accelerator Blog.

Customer Service 182

Customer Service Seminar Travel Customers 182

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Back to CX Accelerator Blog.

Customer Service 182

Customer Service Seminar Travel Customers 182

SurveySparrow

APRIL 8, 2022

While there is a lot of discussion around workplace harassment, research shows that feeling ostracized at work has an equally severe impact on employee engagement. Learn the effects of workplace ostracism on employee engagement. ” Effects of workplace ostracism on employee engagement. Employee happiness. Employee wellness.

Engagement 59

Engagement Seminar Culture 2014 59

Totango

JUNE 3, 2022

While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. To help, we’ve created six email templates you can use for a variety of customer events, including: Customer success manager introductions. Sincerely, [CS Manager Name].

Customer Success 110

Customer Success Webinar Seminar Events 110

CSM Magazine

MAY 8, 2024

It will, for certain, involve several pivotal steps so charter management can be somehow relieved, not only of safety but of compliance, as well. They’ll ensure and enhance the overall customer experience, making your hope for a return purchase and increase in engagement a reality.

Customer Service 52

Customer Service Document Seminar Customer Satisfaction 52

SurveySparrow

JANUARY 7, 2021

In fact, brands started to put more attention on improving their customer engagement. Well, here we’ve broken down why customer engagement will change drastically in the upcoming years, and how brands are using creative thinking, care, and empathy to enhance customer engagement. Customer Engagement in Pre-Covid World.

Customer Engagement 52

Customer Engagement Engagement Social Media Net Promoter Score 52

BirdEye

NOVEMBER 21, 2023

Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends. Juggling creative expression with the practicalities of project management and client interactions adds complexity.

Marketing 109

Marketing Social Media Advertising Workshop 109

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Back to CX Accelerator Blog

Customer Service 140

Customer Service Seminar Travel Customers 140

ReviewTrackers

MARCH 24, 2021

Staying engaged and in regular communication with your banking customers beyond their branch visits can make a big impact on your customer retention efforts. This increases personalization and drives even more engagement. Identify, manage, and resolve any high-impact issues and weaknesses. Manage and Respond to Online Reviews.

Banking 123

Banking Customer Retention Customer Experience Financial 123

Customer Bliss

MAY 31, 2018

Based off his experience in marketing and sales, and managing an Air Liquide branch, he realized that improving customers’ lives is meaningful and wanted to be a part of that. The pillars he created were: strategy, customer understanding, design, KPI, governance, and culture/people engagement. Why is it important?

B2B 107

B2B Seminar Leadership Workshop 107

CSM Magazine

FEBRUARY 16, 2023

They must have excellent interpersonal skills in order to engage with customers and answer any questions they may have about products or services being offered. Business Development Manager Business development managers initiate relationships between their employers and prospective clients or partners.

Seminar 52

Seminar Customer Service Representative Hospitality Retail 52

Education Services Group

OCTOBER 15, 2020

Chae Stewart, Digital Customer Success Manager. Conversations & Product Engagement Score. The conversations were engaging, relevant, and applicable, but, most importantly, they were conversations. There was even a debate session, which managed to be both hilarious and informative. Meaningful Audience Engagement.

Net Promoter Score 105

Net Promoter Score Seminar Presentation Customer Success 105

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it.

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. Engaging with a customer success community offers many benefits to CS professionals, including: Allowing CS professionals to network with other professionals. Support CS managers with information and advice from the community. Customer Success Managers in Action.

2022 116

2022 Customer Success White Paper Social Media 116

Daniel Group

AUGUST 21, 2020

Time to integrate your CX, CI, and Employee Engagement Programs. How are your CI (Continuous Improvement), Customer Experience (CX), and Employee Engagement (EE) programs stacking up? One of the takeaways of this story is that employee engagement makes all the difference. Managers look for solutions. READ MORE.

Seminar 52

Seminar 2006 2015 Engagement 52

BirdEye

JULY 5, 2023

Boost customer retention – Engaged and connected customers grow into loyal patrons and this improves the overall customer retention rate of your business. Increase sales – Existing customers trust your brand and know your products, so they’re more likely to continue purchasing and engaging with your business.

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

Totango

DECEMBER 28, 2021

They encompass how you manage your customer success team as well as how you interact with customers and incorporate customer data into your renewal process and product roadmap. These can be delivered through formats such as seminars, workshops, certification programs and degree programs.

Net Promoter Score 96

Net Promoter Score Roadmap Seminar NPS 96

CSM Magazine

AUGUST 22, 2019

If you’re a supervisor or manager and you see signs of work exhaustion in your people, you need to act fast, or you might lose your people to burnout, or another job. I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. Plan a Team Building Outing. About the Author.

Seminar 45

Seminar Customer Service Call Center Workshop 45

CSM Magazine

AUGUST 7, 2020

When it comes to improving employee satisfaction, most managers and companies will go out of their way to improve this crucial aspect of their business. Employee satisfaction, happiness, and engagement may be interchangeable terms for many managers. What Is Employee Satisfaction? What Is Employee Satisfaction?

Rewards Programs 59

Rewards Programs Seminar Workshop Culture 59

TechSee

FEBRUARY 23, 2021

An inability to smoothly and promptly manage the transition to a 4G home security system could result in higher-than-average customer churn. Holding a training seminar for all company technicians is not only costly but also impractical. A further complication is that a large-scale truck roll will likely require more technicians.

2022 109

2022 Contact Center Exceptional Customer Service Seminar 109

NetBase

MARCH 2, 2020

So, a Consumer and Market Intelligence Breakfast Seminar seemed the best way to deliver it en masse! Chris Ebbeler , Director, Social Media & Community Engagement, Chili’s , gave a fun and entertaining presentation on Chili’s identity crisis. Mind fuel for our eager attendees: . And then to the meat of the meetings.

Social Media 60

Social Media Seminar Multi-Channel Leadership 60

ReviewTrackers

APRIL 1, 2019

Staying engaged and in regular communication with your banking customers beyond their branch visits can make a big impact on your customer retention efforts. This increases personalization and drives even more engagement. Identify, manage, and resolve any high-impact issues and weaknesses. Manage and Respond to Online Reviews.

Banking 89

Banking Customer Retention Financial Seminar 89

CSM Magazine

DECEMBER 21, 2022

A structured onboarding program leads to higher productivity levels, enhances employee engagement, and, most importantly, helps retain top talent. An effective HR onboarding software helps the department create an onboarding process that is engaging and solves all the employees’ concerns, whether big or small.

Seminar 52

Seminar Culture Workshop Social Media 52

Myra Golden

JUNE 13, 2017

I meet with your management team before the training to discuss your objectives and I review a sample of your agent calls to help me understand where you are today. • I’m known for my high engagement, stories and humor – your people will love spending the day with me and my team in soft skills training! . •

Workshop 55

Workshop Seminar Customer Service Engagement 55

ShepHyken

AUGUST 9, 2019

The next morning we gave away our online sales program at no cost to everyone who was participating in our live seminars. This way we managed to convert a negative situation to receive great PR and positive feedback, and also created a loyal fan for life. Stay Connected with Your Customers.

Blog 118

Blog Seminar Hotels Customer Satisfaction 118

One Millimeter Mindset

MAY 19, 2020

By now, you are virtual webinar- and seminar-saturated. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Liberate Yourself from Shirley Someone Syndrome. Leverage 3 Design Strategies for Cross-Functional Professional Success . I look forward to serving you.

Seminar 104

Seminar Workshop Presentation Webinar 104

ChurnZero

AUGUST 14, 2020

Not product management. Customer Relationship Management (CRM) Software. They focus on opportunity management – like the manual activities that typically exist within accounts. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If It’s Customer Success for us.

Customer Success 87

Customer Success NPS Webinar Net Promoter Score 87

Myra Golden

JUNE 1, 2015

Myra Golden Seminars offers engaging, cutting-edge classroom and online customer service training based on the work of Myra Golden. Customers have the option of enjoying our interactive online training on our Learning Management System (LMS) or through SCORM modules for their own LMS. Participant involvement is astonishing.

Customer Service 91

Customer Service Customer Service Training Seminar Return on Investment 91

CSM Magazine

MAY 29, 2018

After several days of making little progress, I finally had a manager agree to walk me to his office to hear my pitch. As I teach to sales and service teams in my Becoming a Trusted Advisor seminars, our goal is to position ourselves – not as higher or lower status – but equal in status to the customer.

Seminar 55

Seminar Books Article Customer Service 55

CSM Magazine

JUNE 29, 2021

Bear in mind customers don’t like anything that is time-consuming or difficult and may lose their engagement if they log in to an online portal and find a complex form to complete. By regularly attending seminars and taking part in other education, they will be able to keep their skills and knowledge current. Go Digital.

Financial 52

Financial Customer Service Social Media Multi-Channel 52

One Millimeter Mindset

MAY 11, 2021

Usually Mondays are the day I schedule at least one webinar, seminar, activity, interview, or conversation. Engage me to present a One Millimeter Mindset program! First, make dedicated time each week to learn new stuff. Otherwise you grow complacent and comfortable. (In In addition to tired, stressed, and burned out?). Sometimes more.

Seminar 77

Seminar Leadership Innovation Consulting 77

ReviewTrackers

MARCH 17, 2020

Staying engaged and in regular communication with your current patients beyond their regular visits can make a big impact on your patient acquisition efforts. And learn how to use patient feedback in order to truly understand your patients, as well as manage high-impact trends and issues affecting the patient experience.

Healthcare 65

Healthcare Marketing Social Media Hospitality 65

Customer Guru

AUGUST 21, 2018

With an expertise in customer service and experience trends, customer retention, employee engagement, and the like, DiJulius has worked with several brands such as The Ritz-Carlton, Starbucks, Nordstrom, and many more. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

Horizon CX

JUNE 10, 2022

To establish and solidify that customer experience is indeed part of an organization’s strategy, senior-leadership engagement is critical, even if there is no C-level role assigned to CX. Forrester at the Sloan School of Management at MIT. This is enabled by having a “big-picture” orientation which is called systems thinking.

Customer Journey 52

Customer Journey Customer Journey Mapping Net Promoter Score NPS 52

CSM Magazine

JUNE 30, 2022

When companies lack proper time management strategies, and expertise, and are on a low budget, mishaps are always eminent. Startups have full control when it comes to engaging with team members, tracking the progress of developments, and monitoring operations daily. Benefits: 1. Your business is a priority.

Seminar 52

Seminar 2022 Communication Culture 52

Myra Golden

APRIL 15, 2017

. • I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Myra is a wonderful and engaging speaker. Amy Spence, Training Service Manager, West Education Group. Sometimes things don’t go as planned, despite your positive intentions.

Seminar 58

Seminar Workshop Interaction Connections 58