CSM Magazine
OCTOBER 12, 2023
However, one often underestimated factor can be a game-changer: exceptional customer service. When people think of customer service, they typically picture helpful voices on the other end of a phone line or friendly faces at a retail store. Exceptional customer service reduces these risks.
ShepHyken
NOVEMBER 30, 2016
Beyond satisfactory – and beyond good – is an exceptional customer service. And, according to Nate Spears, the Chief Operations Officer and Co-Founder of ClearSource, exceptional customer service is anything you do beyond that is better than just good. For information contact or www.hyken.com.
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CSM Magazine
MAY 19, 2023
As a peer-to-peer lending company, you want your platform to stand out from the rest, and one way to achieve this is by delivering exceptional customer service. This article explores the various ways that peer-to-peer lending companies can provide a great customer service experience. What is Peer-to-peer ending?
CSM Magazine
OCTOBER 25, 2023
Clear Articulation : Conveying information in a clear, concise manner, free of jargon. Non-Verbal Communication : Effective communication isn’t only about saying the right words. Non-verbal communication is an essential skill for sales professionals. Positive Language : Using words and phrases that convey optimism and willingness to help.
CSM Magazine
AUGUST 7, 2020
Customer service skills may be similar from job to job, but managers with these 5 habits excel at motivating, communicating and coaching their teams. They separate ordinary from extraordinary customer service managers. Effective communication is the cornerstone of customer service management.
Oracle
AUGUST 26, 2020
Amplify agent access to internal information. Business success is directly tied to how well companies can manage their information and respond to change. In fact, transformational ability directly correlates to speed and access to information. Augment agent access to customer information.
CSM Magazine
OCTOBER 18, 2022
In today’s global economy, it is more important than ever for businesses to offer customer service in multiple languages. In fact, a study by CSA Research found that 76% of consumers say they would be more likely to buy a product with information in their own language, and 40% will never buy from websites in other languages.
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