InMoment XI

AUGUST 8, 2023

As we make our way forward with new CX technologies and approaches, survey fatigue remains a key operational concern. Today, I’m going to share some tips for reviewing your survey program for better response rates, higher program engagement, and better representative results. Make Surveys Shorter. A LOT Shorter.

Net Promoter Score 580

Net Promoter Score Customer Service Representative Feedback Touchpoint 580

InMoment XI

FEBRUARY 2, 2024

Social media can play a crucial role in your organization’s ability to manage and deliver more meaningful and integrated customer experiences. Hootsuite is one of today’s most widely used social media management platforms. What is Hootsuite?

Social Media 295

Social Media Brands Management Metrics 295

InMoment XI

FEBRUARY 12, 2024

Learning how to respond to Google reviews should be part of every company’s brand reputation management strategy. These reviews, which appear on Google Maps and Google Search as well as on your company’s Google Business Profile, give people a way to share their experiences not only with businesses but with fellow consumers, too.

Feedback 260

Feedback Brands Management Consumers 260

InMoment XI

FEBRUARY 5, 2024

Google reviews are synonymous with success in today’s business environment. Whether you operate in retail, financial services, insurance, or any other industry, consumers will not purchase your product or services if you have poor Google business reviews. Some people may think that Google reviews are out of their control.

2024 260

2024 Competitive Advantage Consumers Feedback 260

InMoment XI

MARCH 5, 2024

Any successful business knows that understanding their customers is key to success. Anytime data is qualitative, like how different customers felt they were treated by your business, it is most likely unstructured data. If you do not have ways of dealing with this data, you will fall behind your competitors.

Customer Experience 260

Customer Experience Social Media Innovation Competitive Advantage 260

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. It’s an opportunity that your company can capitalize on today.

Customer Experience 260

Customer Experience Social Media E Commerce Retail 260

InMoment XI

JANUARY 23, 2024

The Google Local Guide program features a global community of users that companies can engage with to support their marketing activities, build brand reputation, manage online reviews and ratings, and improve online search visibility and exposure. How Do Customers Become a Local Guide? What is the Google Local Guide Program?

Management 260

Management Feedback Information Brands 260

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. With the prevalence of online reviews and social media, managing and enhancing guest experiences is crucial to maintaining a positive brand image.

Guest Experience 260

Guest Experience Hospitality Hotels Travel 260

InMoment XI

DECEMBER 6, 2022

Steve Grossrieder, CEO of JAX Tyres & Auto, and Jess Gill, Chief Customer Officer for Craveable Brands, know exactly what it takes to keep franchisees inspired, and make sure experience programs stick across the organization. . Q: ​Your NPS at the franchise level is incredible.

Chief Customer Officer 491

Chief Customer Officer Brands NPS Customer Centricity 491

InMoment XI

JULY 18, 2022

In our last blog about creating an excellent food service customer experience (CX), we talked about how vital customer reviews are to growing your business (and how your customer experience plays a pivotal role in making sure your reviews are positive). . 1: Leveraging Customer Feedback in Operations.

Feedback 492

Feedback Culture Customers Customer Experience 492

Experience Investigators by 360Connext

NOVEMBER 7, 2023

When working to grow their business and revenue, companies often focus most (if not all) of their resources on attracting new customers. The problem, however, is those efforts are wasted if the new connections don’t stick. Studies show it can cost 5 to 25 times more to acquire a new customer than retain one.

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. But what mix of live agents versus AI is best for your business?

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

Experience Investigators by 360Connext

FEBRUARY 6, 2024

Every team at an organization must prove how their work contributes to the bottom line — and customer experience is no exception. We know CX teams can deliver significant business advantages: Satisfied customers are much more likely to purchase more Revenue grows 40% faster by providing personalized experiences Businesses achieve a 2.3x

Metrics 270

Metrics Net Promoter Score NPS Effort Score 270

ShepHyken

SEPTEMBER 26, 2018

Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.

Automotive 623

Automotive Competitive Advantage Customer Service Training Customer Service 623

BirdEye

MARCH 29, 2024

According to a recent Birdeye survey , 60% of businesses consider Instagram to be a mission-critical social media platform for their growth. So, if you want to compete with your peers, it is vital to explore all formats and that includes Instagram stories. Table of contents How to post a story on Instagram?

2024 109

2024 Social Media Events Webinar 109

TechSee

APRIL 22, 2024

For CX enhancements to truly impact your business, they must be readily adopted by both customers and service agents. In this post, we explore how to remove barriers to adoption, significantly amplifying the effectiveness of your CX strategies. No SMS or new browser tab needed! Already have a mobile app?

Innovation 109

Innovation Download Sports Technology 109

SurveySparrow

APRIL 24, 2024

Imagine you’re the owner of a grocery business which has recently moved into the online space. While things are going well overall, you just got some negative reviews, and these have hurt your ratings on Google Maps. Then you’ve got good reason to consider online reputation management. What is Online Reputation Management?

Management 52

Management Social Media Feedback Brands 52

BirdEye

DECEMBER 5, 2023

That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. For small businesses, this is huge.

Brands 110

Brands Management Social Media Feedback 110

BirdEye

DECEMBER 26, 2023

Every business owner wants to expand and invest in newer markets. But this can change if your business actively measures brand salience and takes steps to improve it. By monitoring customer signals and feedback, you can know your standing in the market and try to become the #1 choice against all odds.

Brands 105

Brands Social Media Competitive Advantage Measurement 105

BirdEye

DECEMBER 30, 2023

Did you know that a mere post of only 280 characters could unlock your brand’s potential? Yes, that’s the magic of a tweet, making a strong case for having a Twitter business profile in today’s digital marketplace. In fact, 80% of Twitter users actively discuss brands. Why should you have a Twitter business profile?

Social Media 111

Social Media Advertising E Commerce Tourism 111

CSM Magazine

APRIL 25, 2024

In today’s fast-paced market, businesses across the UK face numerous hurdles in attracting and retaining customers. Businesses must navigate these waters carefully to build a loyal customer base. Here are some of the biggest challenges businesses encounter and strategies to overcome them.

Social Media 52

Social Media Multi-Channel Touchpoint Customer Centricity 52

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial.

Social Media 116

Social Media Management Brands Communication 116

Lumoa

FEBRUARY 14, 2024

The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. This is because CX involves many factors that are outside your direct control.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

BirdEye

APRIL 16, 2024

Are you looking to expand your reach on social media and draw more eyes to your website, products, or blog? Pinterest might be the best option for you to consider, especially if you’re keen on catching the attention of the younger millennials and boosting your online visibility.

2024 69

2024 Social Media Multi-Channel E Commerce 69

BirdEye

OCTOBER 16, 2023

Arden could not have imagined the challenges of managing a business’s online reputation. In fact, your business’s local search engine optimization (SEO) reputation signals search engines about your brand. Table of contents What is SEO reputation management? How do you do SEO reputation management?

Management 110

Management Demo Brands Consumers 110

ShepHyken

AUGUST 31, 2023

They write about how improving customer journeys increases business growth. When simply surviving in the saturated e-commerce market is a struggle, achieving business growth might just feel impossible. Let’s explore how improving customer journeys and user experiences empowers you to achieve sustainable business growth.

Customer Journey 127

Customer Journey Customer Journey Mapping Net Promoter Score E Commerce 127

BirdEye

NOVEMBER 21, 2023

Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends. This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable.

Marketing 111

Marketing Social Media Advertising Workshop 111

BirdEye

OCTOBER 31, 2023

Choosing the best reputation management company for your business can boost your online reputation, amplify positive feedback, and effectively handle any negative remarks. In a recent Birdeye study , 78% of respondents agreed they would avoid businesses with a poor online reputation. Support is great.

Management 111

Management Social Media Multi-Channel Feedback 111

BirdEye

JANUARY 25, 2024

They build trust and help businesses understand what they’re doing right and where there’s room for improvement. Reviews can also be repurposed for various channels and become one of your best marketing tools. In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks.

Social Media 110

Social Media Brands Multi-Channel Demo 110

BirdEye

MARCH 4, 2024

It’s a theory that a consumer must be exposed to a brand or product seven times before purchasing. A drip campaign, or drip marketing, is a powerful technique for brands to nurture leads, retain customers, and increase repeat sales. How drip marketing works So, how does drip marketing work?

Marketing 111

Marketing Multi-Channel Events Demo 111

Lumoa

FEBRUARY 9, 2023

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. Listen to your customers.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

BirdEye

OCTOBER 10, 2023

Your business’s online reputation could be the difference between online marketing success and defeat, as a single negative review could damage your reputation beyond repair. Want to know more about retail reputation management? Table of contents What is reputation management for retail?

Retail 111

Retail Management Social Media Multi-Channel 111

BirdEye

NOVEMBER 21, 2023

It’s about finding the right angle, displaying your shop in the perfect light, and positioning your business as a dazzling spectacle. It’s about finding the right angle, displaying your shop in the perfect light, and positioning your business as a dazzling spectacle. Watch a demo now.

Marketing 111

Marketing Social Media Advertising Events 111

BirdEye

MARCH 4, 2024

Your brand’s online success depends on the platforms you choose to engage with your audience. However, as businesses evolve, pivot, or undergo rebranding, the name that once seemed like a perfect fit might no longer reflect the company’s vision or the target market. Go to Facebook.com Log into your account.

Social Media 64

Social Media Reference Brands 2024 64

Retently

MAY 26, 2023

If you’re part of a brand management or customer success consultancy, Net Promoter Score® could be the all-in-one customer satisfaction metric you’ve been looking for. After you take on a new client and establish objectives, try sending out a Net Promoter Score survey using Retently NPS. It’s also highly actionable.

Net Promoter Score 146

Net Promoter Score Consulting NPS Customer Success 146

BirdEye

DECEMBER 13, 2023

In January 2023, Apple introduced Apple Business Connect to empower its users to find businesses across its ecosystem of apps, including Apple Maps, Messages, Spotlight, Safari, Wallet, Siri, and Calendar. It is a free and user-friendly platform that serves as a bridge connecting businesses with their local audience.

Connections 110

Connections Document Information Insights 110

BirdEye

DECEMBER 18, 2023

Online reviews have rapidly become the top source of new leads, with 34% of marketers citing them as the number one channel for customer acquisition. As customers, we all check online reviews before booking a hotel, trying a new restaurant, or buying a high-ticket item. Table of contents What is review monitoring?

Brands 98

Brands Social Media Multi-Channel E Commerce 98