Thematic

APRIL 13, 2023

This left users frustrated by the lack of response, which in turn impacted our user experience and overall product satisfaction scores. We wanted to ensure that ALL product teams were leveraging ALL customer feedback to make informed business decisions when prioritising roadmaps. Dealing with data overload!

Feedback 71

Feedback Roadmap Culture Insights 71

SurveySparrow

JULY 20, 2023

Every interaction, every click, every purchase, they’re leaving a trail of breadcrumbs known as ‘Customer Experience Insights.’ ’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved.

Insights 52

Insights Customer Experience Social Media Customer Centricity 52

TechSee

AUGUST 31, 2022

The right technology partner will provide your end-users and customers with the right optionality, without introducing friction or disruption. Below are a few common examples: A customer interacting with a chatbot may have trouble communicating technical information. What expansion and innovation opportunities will be available to me?

Engagement 109

Engagement Culture Technology Omnichannel 109

West Monroe

JANUARY 18, 2023

They: Enable multidisciplinary collaboration; Support cross-functional, Agile digital workflows; Allow for continuous cycles of testing, learning, and iteration; Create shared accountability; Empower employees at all levels with data-driven insights to inform decision-making; and Focus on outcomes rather than output.

Banking 52

Banking Innovation 2022 Government 52

Retently

MAY 2, 2023

Yet, if you’re looking for a quick and reliable source of relevant information, surveys remain the go-to choice for successful businesses looking to improve customer experience. Example of CES survey These surveys provide immediate actionable feedback every SaaS company needs to boost retention and inform their product roadmap.

Customer Journey 142

Customer Journey NPS Demo Customer Satisfaction 142

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. This empowers you to make informed decisions and improve your offerings effectively. Medallia’s robust analytics engine transforms data into actionable insights, empowering you to make informed business decisions.

B2B 52

B2B Feedback NPS Demo 52

Gainsight

MAY 28, 2020

In previous posts , we shared our design values and our approach to implementing the experience. But what happens when you acquire a product that has a completely different user experience? Today I’ll share some thoughts around how we are marching forward toward a fresher, more unified experience in Gainsight PX.

Roadmap 52

Roadmap User Experience 2019 Brands 52

Bold360

AUGUST 1, 2018

These innovative minds come from companies of all sizes, in all regions of the world. The insights gained help us inform our product roadmaps to ensure we are optimizing Bold360 to meet our customers’ needs both today, and as they scale in the days, months, and years to come.

Roadmap 40

Roadmap Innovation Banking Customer Journey 40

8x8

OCTOBER 17, 2018

Innovation and support of new products and services. The customer clicks on the button and is now talking with an agent who has the chat conversation, information about the customer and the ability to see what the customer is configuring. The answer becomes even clearer with three additional points: User Experience.

Communication 73

Communication Contact Center Roadmap Demo 73

ShepHyken

JULY 12, 2019

With historical data and information about the unit at your fingertips, you can quickly diagnose the issue and submit a work order or, if needed, order a new unit. His charter also includes fostering and driving key technology partnerships as a way to accelerate product innovation.

Blog 108

Blog Customer Experience Roadmap Technology 108

NetBase

OCTOBER 22, 2018

Keynote speaker Brian Solis’s presentation, The Shift from CX to Experience: Why Experience Is Everything Now and How to Design Experiences That Matter , was the perfect bit of inspiration to kick off the next two days of insights and information. The NetBase Roadmap – Skating to Where the Puck Is.

Social Media 58

Social Media Roadmap Hotels Brands 58

SmartKarrot

JULY 28, 2022

Direct process enhancement and development, taking full responsibility over the user experience during every phase of the client’s life cycle. Use quantitative and qualitative analysis to drive operational excellence by elevating user experience to ensure adoption and retention.

Customer Success 19

Customer Success User Experience Roadmap Customer Relationships 19

West Monroe

JUNE 1, 2023

Investing in the right platforms to track product use and adoption can yield insights that inform decision-making and roadmap tradeoffs and drive day-to-day operational efficiencies. Increase data fluency Data is essential to a CPO’s success. Features that were “sticky” at first had lost their luster.

Return on Investment 52

Return on Investment Culture Metrics Financial 52

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). CE Product & Service Innovations Showcased at C19TX. I am happy to help!

Innovation 40

Innovation Roadmap Demo Presentation 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). CE Product & Service Innovations Showcased at C19TX. I am happy to help!

Innovation 40

Innovation Roadmap Demo Presentation 40

West Monroe

MAY 31, 2019

Though bots may not have taken over every transaction and interaction yet – I’ve talked to many clients who are beginning to strategically plan where these technologies fit into their digital roadmaps. Personal financial management bot functions include: Providing quick access to customers’ banking and credit information.

Banking 40

Banking Financial Contact Center ROI 40

SmartKarrot

NOVEMBER 29, 2021

To keep up with the pace with the changing customer needs , organizations need to create innovative strategies around their products. You can also run experiments and innovate accordingly. The product became the whole customer experience. It is not just about product information. Become data-informed .

Roadmap 10

Roadmap Innovation Customer Retention Competitive Advantage 10

Circular Edge

DECEMBER 1, 2022

This week kicked off with InFocus 2022 and the official announcement of E1 Release 23 , delivering innovation that enables customers to automate , optimize and transform their business processes. Here are some of the highlights from the JDE keynote & roadmap sessions and latest Apps & Tools Release 23.

2022 52

2022 Roadmap 2023 Banking 52

Circular Edge

MAY 10, 2022

That’s where enterprise resource planning software comes in: ERP systems collect and organize key business information and help organizations run lean, efficient operations, even as they expand. Each module pulls information from and pushes information into the central database that is a key component of an ERP system.

Financial 52

Financial Multi-Channel Information Management 52

Pointillist

MAY 23, 2018

Journey mapping is the most widely practiced form of journey analytics and is a technique that has grown in popularity, not only with customer experience (CX) professionals, but also within marketing, customer service, user experience (UX), product management and IT. Serve as a CX change management and governance tool.

Customer Journey 90

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 90

SmartKarrot

JUNE 30, 2021

User engagement User retention User performance User productivity User experience Brand perception Software utilization. This is via blog posts, social media, product explainers, informative videos, and more. The potential user begins their own research to see value in the product. Evaluation.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

SmartKarrot

DECEMBER 2, 2020

You will partner with the marketing team to drive new innovative ways of engaging with customers. Initiate regular review meetings to get product feedback and discuss product roadmap from your assigned accounts & surface with the Product team. Also, partner with the account management team to drive retention and up-sell.

Customer Success 10

Customer Success Roadmap Sales Customers 10

SmartKarrot

MAY 19, 2022

Instead, you need to ensure the product team has its own product roadmap. They need to know customer feedback to improve the product, usability, user experience, and value. It is also important for the customer success team to dedicate one member who will collect all the information about the product. Technology.

Sports 10

Sports Customer Success Customer Centricity B2B 10

Centercode

APRIL 1, 2021

Investing in product analytics, quality testing, user experience, and market research are absolutely essential to building a good product. That takes a few critical steps: Get it out of Engineering and into the hands and true environments of targeted users. Capture feedback from those targeted users and turn it into insights.

Roadmap 59

Roadmap User Experience Feedback Insights 59

SmartKarrot

MARCH 25, 2021

This information can be used to make the products much better than they are. Asana uses dogfooding to engineer task lists, take feedback, run through interview questions, surveys, design the product roadmap, find bugs, capture user feedback, and understand product better. Did you know that Gmail was dogfood?

2011 10

2011 Roadmap User Experience Feedback 10

SmartKarrot

JULY 10, 2023

The key thing about Clickup is that even with all these features, Clickup manages to provide an intuitive user experience without complexity. As the name suggests, Whiteboards in ClickUp allow users to brainstorm together and exchange ideas on space. This way, teams can easily source information and exchange it through Notion.

Document 10

Document Management Communication Fashion 10

Qualtrics

FEBRUARY 6, 2019

Design a data-driven product roadmap. Amy Lokey- VP of User Experience, Google. Workshops topics include Conducting Competitive Research and Analysis for Devising Innovative Products, What Really Happens When Agile Meets User Experience, and Product Design for How People Think (and more). ProductCon Seattle.

2019 33

2019 Management Workshop 2018 33

Comm100

FEBRUARY 6, 2018

We’ve included some pros and cons of each software, along with price, industry, deployment method, and other useful information to help your company get to know these solutions. All data is the most recent information available as of the beginning of 2018. Business Seeks Industry-Leading CRM. SalesForce. Automotive Dealerships.

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42

BirdEye

MARCH 27, 2023

The Economic Development Administration offers grants, resources, and technical assistance to communities to foster economic growth, entrepreneurship, and innovation. This shows that significant funding is available for innovative and scalable business ideas. You must consider location, size, accessibility, workflow, cost, and more.

Banking 10

Banking Insurance Social Media Advertising 10

SmartKarrot

MAY 29, 2020

If you are administering a team of developers and product success managers, you must be experienced and have a wealth of information as well as understanding the problem so that you can design a product that can accurately solve the problems of the user.

Net Promoter Score 11

Net Promoter Score Metrics Customer Retention Measurement 11

Gainsight

MARCH 19, 2024

In the realm of B2B software, Gen AI holds immense potential to transform the way companies interact with their customers, stakeholders, and users—and even the way companies develop products. We spoke to our own SVP of Product at Gainsight, Denise Stokowski, to get her insights as a SaaS leader on the front lines of Gen-AI-driven innovation.

B2B 52

B2B 2024 Roadmap Innovation 52