Stella Connect

JANUARY 18, 2022

Why is it, for example, that people can instinctively do things that make a friend, partner, or even a total stranger feel special or welcome in their personal lives, yet in a professional capacity — such as staff on a shop floor or contact center agents , for example — those same people often cannot do the same for customers?

Customer Experience 102

Customer Experience Contact Center Guest Experience Culture 102

CSM Magazine

DECEMBER 20, 2022

In this blog post, we’ll explore what we can learn from the online gambling industry about customer service and how it can be applied to other businesses. The online gambling industry is no stranger to customer service. Consistency is key.

Customer Service 72

Customer Service Loyalty Programs Customer Service Representative Call Center 72

Beyond Philosophy

MARCH 9, 2016

Neither of these things happens while discussing business, but instead by making an effort to connect on a personal level. Researchers at Harvard Business School, Wharton School and the University of Pennsylvania discovered that apologizing for the inclement weather would get perfect strangers to loan you their mobile phone.

Connections 113

Connections Consulting Books Sales 113

SurveySparrow

DECEMBER 8, 2023

Lead generation sets the stage for building relationships, turning strangers into acquaintances, and eventually into valued customers. It could be informative blog posts, engaging social media content, or captivating videos. Answer questions, share insights, and let them see the magic your brand brings to the table.

Social Media 52

Social Media Webinar Customer Centricity Events 52

ReviewTrackers

AUGUST 22, 2017

She writes her own blog VictoriaEcommerce , where she shares her best tips for gaining honest customer feedback. 4 out of 5 Americans read reviews before making purchases online and 84 percent of people trust online reviews from strangers as much as recommendations from their friends and families. Your brand’s reputation matters.

Social Media 72

Social Media E Commerce Advertising Feedback 72

Smith+co CX

APRIL 26, 2018

According to David Mattin, Head of Global Trends and Insights at Trendwatching, there are two major societal trends shaping our lives at the moment; Humanisation and Automation. The second is our desire for things to be simpler, faster, and easier. When it comes to using data, my local pub could teach the big corporates a thing or two.

Customer Experience 31

Customer Experience Fashion Hotels Brands 31

PeopleMetrics

DECEMBER 5, 2014

They treated me like a stranger. If this blog title caught your eye, you''re probably like the majority of our clients. Experiencing what it is to be a customer who is impaired in these ways creates a whole new level of insight into what that customer might need. I auto-pay my larger-than-a-car-payment-bill on time every month.

2014 76

2014 Banking Travel 2018 76

Feedbackly

AUGUST 29, 2018

The purpose of this post is not to say whether amazon pushing out other ecommerce stores is a bad thing, rather the purpose is to give guidance to ecommerce stores (big and small) about what they can do to prepare for the inevitable event of Amazon opening up shop in their country. And they do these 3 things very, very well.

Customer Journey Mapping 76

Customer Journey Mapping Competitive Advantage Customer Journey Fashion 76

Help Scout

OCTOBER 30, 2018

Can you connect easily with strangers? The research is clear that balanced teams perform better and lead to more profitable companies , but it’s also the right thing to do — and diverse and inclusive teams make for a better and more exciting workplace for everyone. When was the last time you opened an email from a stranger?

Culture 40

Culture Leadership 2016 2018 40

ClientSuccess

APRIL 20, 2017

While Paul is the first to admit many things have changed, there are still many aspects that have remained the same. Finally, the customer is able to have more open and honest conversations with the CSM who has developed a strong relationship and rapport versus a stranger that only reaches out when they need something.

Customer Success 40

Customer Success Net Promoter Score ROI B2B 40

Grade.us

JANUARY 11, 2019

It also means carving out time to focus exclusively on this stranger we're supposed to be talking to. I managed to trip up the 1-800-Flowers bot twice by typing things it didn't expect. The thing just sort of stopped in its tracks, and I couldn't even get it back to the beginning of the chain. Did not compute. How about you?

2019 39

2019 Marketing Social Media Insurance 39

Beyond Philosophy

JUNE 2, 2022

But, also, these things are true about people’s trust in your life or customers on your sales reports. On a recent podcast, one of our listeners contacted us with a Business Pickle with which he wanted our help. So, today, I thought I would share the four things we advised Bob to do here on our NL, too.

Magazine 88

Magazine Measurement Customer Journey Social Media 88

Grade.us

SEPTEMBER 24, 2018

And here's the thing, nobody trusts you anyway. And, as it happens, they trust all those strangers on the internet about as much. And quite a few of your customers would probably rather curl up and read the words of internet strangers, since Mom is still driving them a bit crazy griping about the napkin choices.

Insights 21

Insights Management Hotels Definition 21

BirdEye

OCTOBER 19, 2023

This blog details the panel discussion, “Reviews to Revenue: How to Boost Google Ad Performance by 17%” from Birdeye View 2023. And with me today I have Ryan Torres, who manages all things digital marketing at Firstmark Credit Union. So I’m pretty sure no one here is a stranger to Google ads. How are you doing?

2019 110

2019 ROI Multi-Channel Definition 110

Grade.us

AUGUST 27, 2018

For one thing, guests like the illusion they're the first and last people to ever stay in a room. They don't want to be reminded that a slew of stranger's heads have touched the pillows they're sleeping on. Of course, things do break. There are some things which really need to be checked before a room gets rented.

Hospitality 22

Hospitality Insights Management Hotels 22

Grade.us

MARCH 6, 2019

For one thing, that either means making up a project and paying someone to do it, or it means trusting a perfect stranger with client work, someone who might not, in fact, be a working freelancer with a track record you can verify right now. Creating a balanced hiring process. That’s not an item on an arbitrary laundry list.

Consulting 33

Consulting Marketing Communication Culture 33

Grade.us

JUNE 13, 2019

The crazy thing is that anyone can answer these questions. Owner, friend, local guide, stranger, troll? But with a new subtle feature twist by Google a couple weeks ago, things just got exponentially more interesting when it comes to review management. Sure, affordable means different things to different people.

Hotels 39

Hotels Hospitality Management Automotive 39

Fox Metrics

JULY 7, 2017

But now things have changed. In this post, I’ve offered some useful insights about web analytics, and how you can leverage it to improve your e-commerce store. But hey, if you are still a complete stranger to the world of web analytics! And the web analytics plays a major role in such decision-making process!

E Commerce 40

E Commerce Social Media Advertising Sales 40

Kayako

JANUARY 26, 2017

The only thing missing is to bring them together, provide a space for them to congregate, discuss their user experiences. Without the rich insight gained from conversations on the site, the product may not have gained its initial traction. And it isn’t nearly as expensive as you might expect. A win-win right?

Sales 47

Sales Social Media Document Reference 47

ProProfs Chat

JANUARY 28, 2021

This blog is designed to precisely address your concerns. Publish Blog Posts and Case Studies. When you seek feedback, you’re interested in learning the pros and the cons as seen from the outside, insights you can measure and take into consideration for bringing more value to your product in the future releases.

Social Media 98

Social Media Feedback E-support Blog 98

Grade.us

FEBRUARY 18, 2019

When I confessed the levels of anxiety I feel over running these interviews (to say nothing of the anxiety I feel approaching highly accomplished strangers to ask for the gift of their time) she was absolutely sympathetic and supportive. And I'm coming at it with industry insights to say, " This is what should be keeping you up at night. "

Social Media 21

Social Media Sales Financial Books 21