Retently
MARCH 23, 2023
Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.
InMoment XI
SEPTEMBER 27, 2023
Derek Eccleston, Director, XI Insights and Consultancy at InMoment Paul Smith, Global Marketing Director at NPSx by Bain & Company In the ever-evolving landscape of the UK insurance sector, understanding the pulse of customer perception and loyalty is paramount. What’s the Score for Insurance Brands?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
MAY 17, 2024
In a recent podcast featuring Simon Fraser, VP Insights and Consultancy at InMoment, and Stanford Swinton, key strategies to secure brand loyalty amidst the evolving landscape of customer experience (CX) were discussed. The “third wave” of CX represents a paradigm shift in how businesses approach customer experience.
Hello Customer
APRIL 13, 2023
NPS (Net Promoter Score): what is it and how do you measure it? The godfather of the Net Promoter Score , Fred Reichheld, developed the metric to easily measure customer loyalty and anticipate a company's growth. To get relevant insights it’s crucial to ask the right questions at the right moment.
Hello Customer
APRIL 13, 2023
NPS (Net Promoter Score): what is it and how do you measure it? The godfather of the Net Promoter Score , Fred Reichheld, developed the metric to easily measure customer loyalty and anticipate a company's growth. To get relevant insights it’s crucial to ask the right questions at the right moment.
Retently
JULY 17, 2018
One of the most frequently asked questions that we get is “What is a good Net Promoter Score®?” While both of these companies have a somewhat similar score, their performance among their peers differs considerably. What is a good NPS score? Instead of asking “What is a good Net Promoter Score?”,
InMoment XI
SEPTEMBER 20, 2023
Based on responses from over 32,000 consumers, we have uncovered invaluable insights that reveal how certain brands are performing. In this blog, we take a look at the findings specific to the retail industry and delve into the secrets of CX leaders and the key net promoter score drivers that propel them to the top of the leaderboard!
Expert insights. Personalized for you.
124 
Let's personalize your content