GetFeedback

SEPTEMBER 24, 2019

Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. Senior-level marketers are also seeking better customer insight, says VoC marketing expert Ernan Roman of ERDM. The webinar covered: Why VoC is a critical pillar in a strong CX strategy.

ROI 150

ROI Webinar Sales Loyalty 150

Gainsight

MARCH 9, 2022

Instead, they use digital-first tools and strategies: One-to-many approach: Assisting customers via email, in-app notifications and guides, webinars, videos, and knowledge base content. CSMs also need to use metrics during the customer journey, before the customer arrives at final “hard” ROI metrics like NRR. Net Promoter Score (NPS).

Metrics 105

Metrics Customer Journey Net Promoter Score NPS 105

InMoment XI

DECEMBER 30, 2021

It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars. Watch the webinar to get the full inside scoop! Find out the other secrets to winning these moments when you watch the webinar!

Webinar 493

Webinar Metrics Touchpoint Customer Journey 493

Uniphore

JANUARY 14, 2022

By harnessing the power of conversational AI and automation, businesses can optimize every conversation, increase NPS, improve customer LTV and achieve efficiencies. Why is agent empowerment key to achieving business objectives (ROI and bottom line, contact center metrics, newly defined KPIs)? RSVP for the webinar today!

Roadmap 52

Roadmap Customer Experience Webinar Contact Center 52

Totango

AUGUST 21, 2020

It was a great must watch panel discussion that provides many insights into SAP’s journey to becoming the largest Customer Success implementation world-wide. And then we try to use that data and that insight that we get from our experience platforms and programs, bringing that into Totango to t ake advantage of it in our success processes.

Innovation 116

Innovation Customer Success NPS Reference 116

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

2022 52

2022 Roadmap ROI Social Media 52

Lithium

DECEMBER 6, 2022

Beyond surveys: Go deeper than customer feedback These days, top brands are going deeper, digging into conversational data points that customers provide every day, without even being asked, to get more insight into their CX. Deep listening and insights lead the way this year. Download the report today to get the full story.

2022 52

2022 Social Media 2023 Roadmap 52

Wootric

DECEMBER 21, 2018

These three questions will start the right conversations to choose the perfect NPS software for your company. Using Industry Benchmarks to Set a Good Net Promoter Score (NPS) Goal. The power of NPS is in the ‘why’ behind your score. Watch the on-demand webinar about measuring Customer Effort after onboarding.

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Net Promoter Score 2018 Blog Article 56

Gainsight

SEPTEMBER 8, 2020

Meeting such demands requires overcoming myriad obstacles like unexpected churn, a shortage of customer insights, poor product adoption, and a disconnected customer experience. The challenge of scaling customer success was a topic in our recent Gamechanger webinar series. Another pressing problem plaguing customer success?

Webinar 52

Webinar Customer Success Customer Journey Events 52

Gainsight

MAY 13, 2020

We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . They combine these insights with the Gainsight PX retention report to truly measure if customers are addicted. What is ‘The Build Trap’?

Roadmap 59

Roadmap ROI NPS Customer Success 59

SurveySparrow

JULY 17, 2019

NPS software of SurveySparrow enables you to predict the loyalty of your customers and how likely they are to refer you to their friends. The native survey tool provides deep insights and also helps to identify potential customers. SurveyMonkey CX comes with training through documentation, webinars, and online.

Customer Experience Management 55

Customer Experience Management 2019 Customer Experience Management 55

Kitewheel

SEPTEMBER 16, 2019

With increasing demands from executives, customers, and even from employees to improve customer experience, your team needs a powerful strategy to prove ROI from CX investments. When it comes to proving ROI on journey management projects, it is critical to have the right level of focus that journey steps can provide.

Measurement 40

Measurement White Paper Customer Journey Document 40

InMoment XI

APRIL 13, 2022

NPS, CSAT , and CES have historically been the main tools every program utilizes to have a systematic way of establishing a voice of customer (VoC) source and leveraging those findings to improve customer experiences. Maybe the insights your program provided can take accountability for 10% of the project’s effects.

Metrics 260

Metrics NPS ROI Call Center 260

Confirmit

APRIL 22, 2020

Register to the webinar for your region. Shocking though it might be, few people were ever really persuaded to make a decision by a change in NPS® score. Of course you want ROI to really prove the value of CX, but some good old-fashioned storytelling goes a long way too. Voice of the Customer Featured Webinars.

Fashion 52

Fashion Webinar ROI NPS 52

Confirmit

APRIL 3, 2020

Register to the webinar for your region. Shocking though it might be, few people were ever really persuaded to make a decision by a change in NPS® score. Of course you want ROI to really prove the value of CX, but some good old-fashioned storytelling goes a long way too. Voice of the Customer Featured Webinars.

Fashion 52

Fashion Webinar ROI NPS 52

inmoment

OCTOBER 3, 2018

This method causes a disconnect in the relationship between customer listening, CX improvement, and ROI understanding. Otherwise, your metric framework will be out of context, therefore limiting the value of any insight gained from that framework. Principle #4: There’s Value in a Good Story. Click here to access!

Metrics 40

Metrics Social Media Measurement ROI 40

Waypoint Group

OCTOBER 7, 2015

It’s very tempting to be lured by the question, “How does our NPS compare to our competitors?” Following up with the individual people at Moonwalk about these insights will not only help them to understand the product more through better training, but it will strengthen the relationship by showing your commitment to customer success.

Customer Success 40

Customer Success 2015 Reference ROI 40

ClientSuccess

OCTOBER 10, 2017

This is where ROI and monetary impact need to be clearly communicated from both sides (the client and the CSM). When it comes to metrics, CSMs should draw parallels between common satisfaction metrics (aka NPS Scores, Health Scores, and CSAT scores) and renewal occurrences. Growth Stage.

Metrics 40

Metrics Customer Success Measurement Roadmap 40

Lithium

JULY 5, 2022

A common request from Khoros Customers is having more insightful content to drive future strategies in an ever-changing industry. We've heard loud and clear in our recent NPS surveys that you're interested in more thought leadership. We will continue to strive to deliver you the insights you need to succeed. Increased Revenue.

Leadership 52

Leadership Net Promoter Score NPS Webinar 52

Gainsight

JULY 7, 2021

What would be the long-term ROI of virtual events when it came to brand awareness, pipeline and bookings? On the other hand, were they ready to attend another virtual conference after 18 months of staring at Zoom meetings, webinars, Facetime calls, and virtual events? One, after another, after another, after another… The answer?

2021 45

2021 Events Social Media 2013 45

SurveySparrow

MARCH 26, 2021

If you see that industry A has a higher ROI than industry B in terms of a particular messaging, then keep using those settings and extrapolate them accordingly. . #7 Prospects like them should be given case studies, tutorials, webinars, demos, etc. Winding up. . The post What is a Go-To-Market Strategy?

Marketing 52

Marketing White Paper Advertising Airlines 52

CSM Practice

DECEMBER 4, 2020

Now most companies have a health score; Most customer success teams develop a health score and I talk a lot about it in my podcasts and webinars that I do throughout the year, how a customer health score in its designation is a very internal type metric. It was really important for us to go beyond an insight of a customer at the health level.

NPS 69

NPS Customers Customer Success Measurement 69

Totango

SEPTEMBER 1, 2020

Research by Deloitte shows that personalized customer experience is now just as important to customer decision-making as speed of service and ROI. Pay Attention to NPS and Close the Loop. Pay Attention to NPS and Close the Loop. Net promoter scores (NPS) can reveal a customer’s current opinion of your product.

Net Promoter Score 105

Net Promoter Score NPS Seminar ROI 105

SurveySensum

SEPTEMBER 8, 2023

This small case study shows that when companies move beyond the traditional customer satisfaction metric and rigorously measure NPS , they can find ways to make customers happier, which, in turn, can lead to increased revenue. Yet most businesses struggle to move beyond measuring their NPS. times more likely to buy again, 5.6

NPS 52

NPS ROI Social Media Banking 52

Thematic

JANUARY 27, 2019

Last month, I had the pleasure to speak with Jeff Toister (CPLP, Author of “The Service Culture Handbook”) on his webinar on how to improve customer service with unstructured data. But insights from unstructured data can help understand what are the most common queries, concerns, and situations. Improvements in financial metrics.

Customer Service 59

Customer Service Contact Center NPS Financial 59

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Sadly, this feedback is often not analyzed and when it is, the insights from it are rarely acted upon. I spent the last 5 years building Thematic , a customer feedback solution.

Feedback 111

Feedback E-support Metrics Insights 111

Gainsight

MAY 3, 2020

During this webinar we focused on three ways to drive this alignment: Product Analytics and Customer Context . User Sentiment : NPS, Ratings, Release/ Feature-specific feedback to capture results/ outcomes/ ROI . Increased needs of ROI for the customers. Traditional Factors. Definition of success towards retention.

Customer Success 59

Customer Success Roadmap ROI Sports 59

Pointillist

AUGUST 18, 2021

Quantifying CX ROI Remains the Top Challenge for Third Consecutive Year. The second point from the survey revealed that quantifying the ROI of customer experience is still one of the toughest challenges for CX leaders. Why do you think that quantifying the ROI of CX initiatives is still the number one challenge?

Customer Journey 40

Customer Journey Omnichannel Measurement Social Media 40

Pointillist

JULY 25, 2018

A well-thought project implementation plan is important both to ensure your customer journey analytics platform provides the insights required by the business and so that you create the best experience for your customers by fully leveraging the customer journey analytics process and mindset. and delivers meaningful ROI.

Customer Journey 93

Customer Journey Events Metrics Government 93

Pointillist

JULY 25, 2018

A well-thought project implementation plan is important both to ensure your customer journey analytics platform provides the insights required by the business and so that you create the best experience for your customers by fully leveraging the customer journey analytics process and mindset. and delivers meaningful ROI.

Customer Journey 43

Customer Journey Events Metrics Government 43

SurveySparrow

NOVEMBER 30, 2021

With the SurveySparrow integration, you can: trigger CSAT / NPS surveys when a ticket is closed. track your CSAT/NPS scores and update the ticket field. promote your Zoom webinars with HubSpot workflows. track zoom webinar attendance in HubSpot CRM. Prove the ROI of your advertising. Automate.io.

2021 52

2021 Document Webinar Connections 52

Gainsight

AUGUST 15, 2021

Product Adoption: This includes user onboarding, nurture campaigns, new releases, awareness and adoption, prescriptive value adoption value paths, and product release webinars. Product Feedback: This includes NPS, CES, Multi-Q, and Rating. Promotional: This includes customer events, webinars, and blogs. Relevant to Users.

Government 52

Government Webinar NPS Events 52

Gainsight

JULY 22, 2021

Product Adoption: This includes user onboarding, nurture campaigns, new releases, awareness and adoption, prescriptive value adoption value paths, and product release webinars. Product Feedback: This includes NPS, CES, Multi-Q, and Rating. Promotional: This includes customer events, webinars, and blogs. Relevant to Users.

Government 52

Government Webinar NPS Events 52

Confirmit

MAY 29, 2018

Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Design tailored reporting to provide actionable insight at every level of the business, from customer service managers to the CEO.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40

Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? A new take on Voice of Customer: driven by insights. But how do you do it well?

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

Qualtrics

FEBRUARY 26, 2019

Dun & Bradstreet has long been a top player providing commercial data, analytics, and insights for businesses. As the purveyor of all things data, they know how to incorporate insights and analysis in innovative ways to drive customer loyalty. Find a specific use case where you can apply the insights and demonstrate the impact.

Customer Experience 37

Customer Experience Books B2C B2B 37