Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. Start Simple With One-to-Many Webinars For organizations looking to augment the role of CSMs through digital means, several strategies can be initiated.

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2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies.

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Marketing Healthcare Webinar Roadmap 108

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. The Importance of a Data-Driven Product Roadmap. Achieving Growth With Positive Product Experiences.

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ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Interact Software’s Kris Morrison also emphasized that you should provide unique insight or value to help customers through this difficult time besides just sending a standard COVID-19 email blast. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

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ChurnZero

DECEMBER 21, 2023

In our webinar, Navigating post-sale chaos: Strategic customer success , Tim outlined a valuable exercise for identifying those customer needs quickly, and how to fulfil them in the “messy middle” of the customer journey when outcomes are created and relationships are built. Here’s the webinar in full.

Sales 52

Sales Customer Success Webinar Tourism 52

Lithium

JUNE 2, 2021

Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap. Marketing Roadmap Deep Dive (On-Demand Recording) Review our deep dive into the Marketing Roadmap! Modernizing Digital Care: Change the Conversation Check out the Modernizing Digital Care Atlas Series and webinar.

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Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Webinars & Events Some event areas are limited to Khoros customers only. Available On-demand.

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Confirmit

MAY 29, 2019

Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation.

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Confirmit

MAY 16, 2019

Webinar Details. Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. Paul has 15 years’ experience in the MR and VoC solutions market, and regularly presents webinars which highlight new product functionality. Date: Thursday, May 30th.

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Consumers Insights Webinar Hospitality 40

Think Customers

MARCH 2, 2023

Technology investments will be more tempered in 2023 and that calls for more strategic planning, said panelists on the recent ICMI webinar, “Weathering the Storm: Investing for Long-Term Contact Center Success.” Then build a roadmap, a rapid roadmap, to try and solve for that,” Cerise said.

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Lithium

JULY 7, 2021

The podcasts will share the stories from leaders building exceptional customer experiences and connect listeners with peers and expert insight to help them create customers for life. Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources.

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2021 Roadmap Webinar Leadership 52

Lithium

AUGUST 3, 2021

Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Webinars. A Q&A forum for Khoros CX Insights [Session# 1 Morning] Register today, Post your questions in the comments! Advanced Marketing product webinars Watch now. Available On Demand.

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ClientSuccess

JUNE 1, 2022

Building a solid customer roadmap that considers potential customer issues, renewals, and churn conversations is critical to a long-term, successful customer relationship. When your customer first comes on board, build a roadmap that considers expansion, product enhancements, and other growth-focused initiatives.

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Lithium

DECEMBER 6, 2022

Beyond surveys: Go deeper than customer feedback These days, top brands are going deeper, digging into conversational data points that customers provide every day, without even being asked, to get more insight into their CX. Deep listening and insights lead the way this year. Download the report today to get the full story.

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Lithium

MARCH 7, 2023

TikTok, AI, and Influencers: a guide to 2023 social trends - Our guide to 2023 social trends offers insight into how social media will change this year. Webinars & Events Some event areas are limited to Khoros customers only. Read the report now and learn how to leverage this year's top trends to your advantage.

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Lithium

NOVEMBER 1, 2022

Webinars & Events Some event areas are limited to Khoros customers only. Khoros Community Roadmap Q&A On September 29, General Manager of Community at Khoros, Nick Hill, answered questions posed by Khoros Communities customers during a live Q+A post a Khoros Roadmap presentation - check out the conversation!

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Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Missed the webinar, or just want a recap? This webinar includes a product demonstration of our newly acquired CX Analytics platform and augmenting existing Khoros solutions with omnichannel analytics. Webinars & Events. Marketing Roadmap Deep Dive Webinar.

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Experience Investigators by 360Connext

JUNE 22, 2021

This type of data will offer some insight into where to prioritize efforts to keep those customers from drifting away! Ask for input – don’t just offer training or webinars that are solely product-centered. Use that information to inform your roadmap for improvements. Set up alerts to get more details.

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SurveySparrow

AUGUST 28, 2023

Surveys and Feedback: Leverage tools like SurveySparrow to gather insights directly from your audience. 3 Personalization is Key Dynamic Content: Use data-driven insights to deliver content that’s relevant to each user’s needs. Use this insight to refine your CX strategy.

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Lithium

SEPTEMBER 6, 2022

Webinars & Events Some event areas are limited to Khoros customers only. Khoros Innovate | Roadmap + Kudos + Live Q+A Community Meet-up — Zurich, Switzerland. started a great discussion about how to decide whether content should be hidden in a community, and got some insightful replies from , and. Available On-demand.

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ClientSuccess

NOVEMBER 22, 2021

Collecting data and insights from each of these channels – and then sharing it with the necessary teams – ensures that your team can proactively act on the information you have and be a true Voice of the Customer. . Customer marketing programs can be instrumental in supporting Voice of Customer initiatives, in addition to: Usage Data.

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Marketing NPS Voice of Customer Social Media 52

Lithium

JANUARY 7, 2021

Do you have any tips or insights into how your company is adapting? Missed out on our recent Khoros Roadmap Webinar? Get up to speed with the Marketing Webinar and Care and Community , along with some helpful tips on security and governance. Let us know in the comments below. Atlas Discussions. Top Kudoed Contributors.

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Webinar Roadmap Government 2020 52

COPC

MAY 31, 2022

Each month, a data-rich report is released, followed by an interactive expert-led webinar to review the findings. ’s research capacity and GBS insights allows the committee to ask critical questions and get accurate real-time data. Certification provides a roadmap for reconstructing processes and preparing for change.

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Customer Experience Contact Center Consulting Metrics 102

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. Creating a Product Roadmap? You can also subscribe to our email newsletter , to be first to get our insights on Product Experience strategies, access to events, webinars, articles, ebooks, and more! . Product Experience .

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Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers. Adapting to Changes.

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CSM Magazine

NOVEMBER 28, 2022

To ensure that all aspects of the product launch are rock-solid, you’ll want to develop a clear roadmap for development and testing. This roadmap should identify the tasks that need to be completed, the timeline for completion, and any potential roadblocks you may encounter. 3) Beta Test with Actual People. 5) Measure KPI.

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Lithium

MARCH 16, 2020

Do you have any tips or insights into how your company is adapting? Missed out on our recent Khoros Roadmap Webinar? Get up to speed with the Marketing Webinar and Care and Community , along with some helpful tips on security and governance. Let us know in the comments below. Atlas Discussions. Top Kudoed Contributors.

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Webinar Roadmap Government 2020 52

Lithium

MAY 4, 2021

5 Reasons Why Khoros CX Insights Matter : Enterprise CX Analytics is not being discussed enough by businesses because most are not aware of the concept, or don’t understand the soft and hard benefits it can provide. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today!

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Gainsight

JULY 26, 2022

This product experience imperative was the exact topic of the Catapult webinar with Morgan Redwine from Dealerware. . Beyond engaging users with training you have, PLG tactics can also let you gain insight on how you continue to refine and expand your training and user resources.

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Confirmit

JULY 10, 2019

Webinar Details. Join Confirmit’s Brad Linville, Senior Director, Customer Experience Consulting and guest speaker, Faith Adams, Senior Analyst, Forrester as they help you understand how to: Build trust by providing smart ways to share insights that will engage and empower your colleagues. Watch webinar.

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Gainsight

MARCH 21, 2023

CS Advisor and Fractional CCO at Growth Molecules, Sonia Leighton, CCO at Arbor Education, and Adam Joseph, RVP of CS EMEA at Gainsight for leading an insightful and engaging conversation. Dive in deeper with Adam Joseph’s upcoming webinar, Being “Nice to Have” is no longer.

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ROI 2023 Roadmap Metrics 52

Think Customers

JUNE 1, 2020

During the TTEC on-demand webinar, “ Contact tracing: Why the road to recovery requires people, process and technology ,” experts from TTEC and Pegasystems shared insights about how government agencies are ramping up contact tracing programs with a technology-enabled, empathetic approach. Speed is the name of the game. to questions?while

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Gainsight

MAY 13, 2020

We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around.

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Roadmap ROI NPS Customer Success 59

CSM Magazine

JANUARY 25, 2022

Creating the CX and EX vision to drive the technology roadmap. For more ideas and inspiration, watch Calabrio’s latest webinar “How to enhance customer and employee experiences by applying human-centred design” or visit www.calabrio.com. Identifies capabilities and therefore by default, where there are gaps.

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Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

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InMoment XI

MARCH 21, 2022

With that being said, Graham Tutton, InMoment’s Global Head of Consumer Products, has put some thoughts together around some of the biggest challenges facing the utilities sector, and what customer experience leaders can do about these for our latest webinar. Solve the Challenge: Have a Roadmap From the Beginning . Let’s dive in!

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Brands Roadmap Webinar Social Media 529

ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. In the scaled model, we now have a monthly webinar on that topic, and we invite as many people as we can to it. Here’s a sneak peek at what we learned. That’s just one example.

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