AskNicely

MAY 16, 2016

A dashboard is meant to give you vital information and data at a glance, with users able to access everything from sales and marketing data to finance, inventory reports and website analytics. How much money in sales did that email blast bring in? These are the kinds of answers you can see automatically on a proper dashboard.

Sports 109

Sports Net Promoter Score Metrics Measurement 109

ReviewTrackers

FEBRUARY 24, 2021

Concourse Sports , a multi-channel retailer, increased the amount of reviews for their stores by 2,800 percent on Google and Facebook. Brandon Judd, copywriter and social media specialist for Concourse Sports, says his team created four different email campaigns from a list of customer emails.

Brands 104

Brands Marketing Sports Social Media 104

AskNicely

MAY 16, 2016

A dashboard is meant to give you vital information and data at a glance, with users able to access everything from sales and marketing data to finance, inventory reports and website analytics. How much money in sales did that email blast bring in? These are the kinds of answers you can see automatically on a proper dashboard.

Sports 60

Sports Net Promoter Score Metrics Measurement 60

Happy or Not

FEBRUARY 2, 2023

Using AI-powered technology, our touchscreen Smiley Touch terminal has been upgraded to allow businesses to unlock valuable customer demographic information and combine it with in-moment feedback data for unprecedented insights. Sørensen, Operations and Business Development Manager at XXL Sports & Outdoor. s ays Kenneth G.

Connections 73

Connections Feedback Apparel Sports 73

Experience Investigators by 360Connext

JULY 26, 2022

The more we treat CX as a team sport, the more likely it is for us to achieve meaningful outcomes for both our customers and our organizations. I recently spoke to a group who expressed frustration that so many employees saw customer experience as “only for the customer-facing teams” like customer service and sales.

Sports 143

Sports Customer Journey Mapping ROI Return on Investment 143

Retently

APRIL 5, 2024

Traditionally retail refers to the sale of goods and services through physical stores. It’s the primary sales channel that will determine how these businesses are categorized. However, with technological advancements, now most companies operate in both spaces: in-store and online.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

ClearAction

SEPTEMBER 22, 2022

Accordingly, in hard times, vast numbers of experience managers switch their career (involuntarily or voluntarily) to Digitalization, Customer Success, CRM, Sales, tech providers, entrepreneurship, and other fields. Complexity : Extra Marketing and Sales staff and effort to make up for churn (in addition to monthly net new customers).

ROI 62

ROI Sports Loyalty Programs Touchpoint 62

Qualtrics

MAY 10, 2021

The future of sports is facing an experience transformation. Now, as leagues work to rewrite their playbooks, they will need to lean on insights from fans, athletes, coaches, staff, and other stakeholders to understand what challenges need to be addressed, and how they can pivot strategies to meet those needs.

Sports 26

Sports 2020 Leadership Government 26

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. Here are three insights I took away from TSIA. 31% of CS teams also reported spending up to half of their time with sales.

Sales 106

Sales Marketing Sports Customer Journey 106

Integrity Solutions

JULY 22, 2021

We often associate “coach” with a sports analogy. Studies from the Sales Executive Council, Gallup Research and Harvard Business Review has shown that employees who have had manager coaching: ? And our own research also clearly shows the impact of coaching on sales teams. When you hear the word “coach”, what comes to mind?

Sales 106

Sales Transportation Sports Engagement 106

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Two very different CX is a Team Sport analogies may be surprising to you.

Sports 62

Sports 2024 Chief Customer Officer Customer Centricity 62

Optimove

SEPTEMBER 20, 2022

If you’ve been here before, you know only too well that when the world’s biggest sporting event takes place, the passion, excitement, and undeniable frenzy that accompanies it presents unparalleled opportunities to tap into the magic of the moment and reap the rewards that at any other time would be a distant dream. If you’re a first-timer?

2022 52

2022 Retail Sports Events 52

ShepHyken

JANUARY 14, 2019

My Comment: The cost of losing a customer is more than losing just one sale. Panviva) Get a jumpstart on your 2019 planning with this collection of CX insights from our top 10 industry experts. (Blue Ocean) One negative customer experience may seem like a drop in the ocean of all your customer interactions, but it’s never that simple.

2019 94

2019 Article Customer Journey Mapping Customer Service 94

Forrester's Customer Insights

MARCH 1, 2022

Advanced analytics are changing sports as teams collect data that provides insights about the opposing team, its players, and in-game opportunities. These insights only work, however, if the players take advantage of them during the game — in the moment. The three-point shot in the NBA is a great example.

Insights 49

Insights Sales Sports Customers 49

One Millimeter Mindset

SEPTEMBER 5, 2018

How are your best value added customer experience efforts sabotaged, both pre- and post-sale? Like the key players on a sports team, what they do when they do not have the ball makes all the difference in the outcome of the game. Never miss another insightful post. Contact me. Subscribe to my blog.

Customer Experience 96

Customer Experience Workshop Customer Retention Sports 96

Tricia Morris

APRIL 22, 2016

Sessions at the conference run the gamut from digital transformation and data-driven insights and decisions, to the exciting future of CRM and customer service as discussed by top industry analysts including Paul Greenberg, Ian Jacobs, Esteban Kolsky, Kate Leggett, Brian Solis, Ray Wang and more. We hope to see you there!

Customer Engagement 40

Customer Engagement Insights Engagement 2015 40

BlueOcean

DECEMBER 13, 2022

If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. Ulta tells a similar story— 95% of their revenue comes from their loyalty program members.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

NetBase

MAY 2, 2019

You can’t foster sales or loyalty through acquaintanceship – you have to go deep. Create – use audience segment insights to create a unique fandom around your brand, with a culture all its own; think Justin Bieber’s “ Beliebers ”. Or guiding them like the cool aunt who gets through in ways a parent never could.

2019 71

2019 Engagement Entertainment Sports 71

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Customer Experience Sports Customers 52

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Customer Experience Sports Customers 52

CustomerSuccessBox

JUNE 13, 2022

Customer intelligence (CI) is the process of gathering and analyzing extensive customer data from both internal and external sources to acquire insights into customers’ demands, motivations, and actions. Customer intelligence insights aid long-term customer development. This is possible when customer insights are available.

Customer Success 52

Customer Success Net Promoter Score Customer Centricity Customers 52

ReviewTrackers

DECEMBER 19, 2017

When reviews are being generated to your pages on a consistent basis, then you can constantly use reviews as part of the customer feedback loop to gain insights into the customer experience. Customer Experience. Customer feedback analysis is a process that begins with the big picture of customer feedback generation.

2017 100

2017 Sports Feedback Brands 100

ReviewTrackers

MARCH 26, 2018

Concourse Sports , a multi-channel retailer, increased the amount of reviews for their stores by 2,800 percent on Google and Facebook. Brandon Judd, copywriter and social media specialist for Concourse Sports, says his team created four different email campaigns from a list of customer emails.

Brands 82

Brands Marketing Sports Social Media 82

NetBase

NOVEMBER 13, 2019

iHeartMedia’s EVP of SmartAudio Insights and Analytics, Hetal Patel, shared real-life examples of how iHeartMedia applies AI in scenarios such as better targeting and contextualizing content, image analysis and brand attribution, and reducing fraud and bot-related behaviors: . And increase sales! Morning Movers and Shakers.

Sports 40

Sports Social Media Presentation Workshop 40

Totango

NOVEMBER 10, 2021

It is great to reward your employees for driving growth, however, putting too much focus on revenue generation could drive your CS team to be focused more on sales than success, which can be off-putting to your customers. Expansions & Upsells. Ready to get started? Sign up for Totango for free today!

Net Promoter Score 84

Net Promoter Score NPS Sports Customer Success 84

Solvvy

JULY 10, 2018

When companies think about customer growth, they immediately think about the sales and marketing teams, then product. Being a customer-first company is a full-team sport that takes input from every team. Once a sale is closed, the worst thing that the team can do is close the file and move on. But what about customer support?

Sports 48

Sports Roadmap Voice of Customer Sales 48

Guavus

FEBRUARY 11, 2019

A study conducted by Ovum Research last year, for example, found that 67 percent of brands consider telecom operators a better original source of data insights than Google, Apple, and Samsung. How to capture and capitalize on new network and subscriber data insights. However, most CSPs have yet to turn that data into profit.

Insights 51

Insights Marketing Customer Experience 2018 51

BirdEye

JUNE 21, 2023

What started as just another producer of luxury sports cars has become the most dominant supplier of electric vehicles in the world. Electric vehicle sales, on the other hand, increased by 41% in 2020 and are expected to continue to rise. This will help you keep your sales and marketing strategies optimized for the best results.

Social Media 98

Social Media Hotels Competitive Advantage Marketing 98

Optimove

SEPTEMBER 28, 2022

The same sneakers they’ve been eyeing up on your website but not yet purchased have now been put on sale with a 20% off code exclusively for them. Imagine this – a customer walks into your store, heads for the sneaker display, and their smartphone pings. Helping Your Customers. And it doesn’t stop there. Geofencing.

Retail 52

Retail Brands Marketing Sports 52

ShepHyken

MAY 30, 2018

Companies like Blue Apron and Hello Fresh , who deliver ready-to-prepare fresh meals, are seeing increases in sales. Why does a person want a fancy red sports car? The answers give me great insight into solving my client’s problems and needs for a program that will meet (ideally exceed) their expectations.

Transportation 95

Transportation Sports Customer Service Training Customers 95

Totango

NOVEMBER 10, 2021

It is great to reward your employees for driving growth, however, putting too much focus on revenue generation could drive your customer success team to be focused more on sales than success, which can be off-putting to your customers. Expansions & Upsells. Ready to get started? Sign up for Totango for free today!

Net Promoter Score 74

Net Promoter Score NPS Sports Customer Success 74

Amity

JANUARY 30, 2014

Instead of asking the magic 8-Ball oracle, we turned to 8 exceptional customer success professionals and asked them to share their insights on the future of the industry. Drawing Insights from the Customer Journey. Customer Success adds a whole new dimension to the traditional sales, services and support models.

Customer Success 48

Customer Success Insights 2014 Chief Customer Officer 48

C Space

FEBRUARY 12, 2020

I love to use the brand Nike all the time because they understand that their story is really less about what are the shoes made out of and more about what does it mean to use sport and exercise as a way to transcend who you are. And so, let’s celebrate life and who you are through sport. The Right Insight.

Brands 52

Brands Marketing Sports Net Promoter Score 52

ChurnZero

JULY 7, 2020

Most people would say a great product or an aggressive marketing and sales strategy. After feedback is collected, customer success and support teams should come together to analyze the findings and create actionable insights to improve customer satisfaction. This is a guest blog post by LiveAgent. . What makes a successful business?

Customer Success 90

Customer Success Sports Customer Satisfaction Customer Retention 90

Kustomer

JUNE 7, 2023

However, having a go-to user guide for how to meet modern customer expectations , increases sales and customer retention. The content should be personal to the target audience, or more specifically the smaller groups within the target audience, and reflective of the insights you’ve gathered.

Financial 98

Financial Banking Social Media Customer Satisfaction 98

One Millimeter Mindset

SEPTEMBER 19, 2018

Who actually owns the customer, pre-sale through post-sale? Next, when the customer issues are resolved, the employee shares their insights with: no one. Does your organization make customer retention ownership a spectator sport or a game of hot potato? Until “something” happens. And it always does, doesn’t it?

Customer Retention 71

Customer Retention Sports Leadership Sales 71

CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. The insights provided were so good, it felt like a crime keeping it to ourselves…especially knowing this is one of the greatest hurdles we face as a community.

Culture 244

Culture 2019 Contact Center Leadership 244