Top 5 Customer Service & CX Articles for Week of September 16, 2024
ShepHyken
SEPTEMBER 15, 2024
Only 14% of Customer Service Issues Are Fully Resolved in Self-Service by CRM Magazine (CRM Magazine) Customers resolve only 14 percent of their service and support issues fully in self-service, and even for issues that customers describe as very simple, only 36 percent resolve fully in self-service, Gartner found in a new consumer study.
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