C Space

JULY 21, 2020

eBay and PayPal ‘s five-year operating agreement has just ended, and the online marketplace is eyeing billions in new potential revenue by managing its payments in-house. Digital growth is also responsible for accelerating the company’s loyalty program, Brandt noted. eBay acquired PayPal in 2002 and spun it off in 2015.

2020 52

2020 Brands Transportation 2002 52

SurveySensum

JULY 19, 2023

This experiential approach allows customers to truly understand the Tesla brand and its commitment to sustainable transportation, creating a memorable and influential retail experience. By gathering customer feedback in real-time Amazon streamlined its supply chain management and website from order placement to delivery.

Retail 40

Retail Customer Experience Social Media Rewards Programs 40

Currency Alliance

DECEMBER 19, 2022

It has the potential to address a lot of business challenges, and enable many forms of elusive innovation in loyalty marketing. The biggest opportunities for loyalty programs relate to operating more efficiently to reduce cost, and improving personalization. Using AI to improve profitability of pricing and promotions.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. And, since Currency Alliance is not in the data management business, I hope these trends are considered as unbiased.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

Talkdesk

JULY 31, 2017

Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. I’ve got a personal story here: We use a transportation service when I travel, and when I got off the flight in Las Vegas the other day, the driver sent me an SMS. You talked about having customer voice in the C-suite. Absolutely.

Innovation 42

Innovation Average Handle Time Magazine Contact Center 42

Talkdesk

JULY 31, 2017

Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. I’ve got a personal story here: We use a transportation service when I travel, and when I got off the flight in Las Vegas the other day, the driver sent me an SMS. You talked about having customer voice in the C-suite. Absolutely.

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

CSM Magazine

SEPTEMBER 23, 2021

In addition, high competition in the market forces retailers to constantly take care of customer loyalty: improving mobile applications and ensuring flawless site operation, supporting chatbots to collect feedback, creating personalized loyalty programs, and conducting business analytics.

Technology 52

Technology Transportation Healthcare Retail 52

Currency Alliance

MAY 9, 2019

Consumers thought about cars and mass transit, while manufacturers of transportation assets thought about market share. Building such habits is precisely what loyalty programs do. . The massive potential of loyalty marketing in mobility. This image shows spending categories relevant to most consumers.

Loyalty 56

Loyalty Loyalty Programs Airlines Travel 56

Qualtrics

JUNE 26, 2020

Additionally, crisis management teams in more than 40 group companies implemented over 1,000 actions in two months besides the protective measures to make employees feel more comfortable. After the first COVID-19 case was confirmed in Turkey on March 11th, Koç Holding’s crisis management team was ready.

Sports 46

Sports Hospitality Loyalty Programs E-support 46

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. Rebalancing loyalty program economics.

2021 52

2021 Loyalty Loyalty Programs Travel 52

Currency Alliance

NOVEMBER 14, 2019

If that sounds like loyalty is late to the party, that’s not necessarily a bad thing. disconnects between company leadership and management. Loyalty marketing, however, has been restrained (or, arguably, sheltered) by monolithic tech, and probably a lack of interest, as other, sexier marketing innovations stole center-stage.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

Currency Alliance

SEPTEMBER 5, 2018

The “Marriott More” program allows its members to earn and redeem points on everyday retail purchases[iii]. Coalition programs are gaining steam because, managed, correctly, they solve the biggest problem in loyalty marketing: engaging your long- and mid-tail customers, rather than just 20-25% of the most frequent.

Loyalty 36

Loyalty Consumers Brands Airlines 36

SmartKarrot

AUGUST 12, 2022

Most restaurants do not have the resources required to handle digital operations – to manage the incoming orders and address them, handle payments, and the customer service resources. It did make an enormous difference in the Transportation Industry. We have all been familiar with the on-demand taxi/ cab booking application.

2013 10

2013 2011 Demo Transportation 10

Thematic

NOVEMBER 13, 2018

VOC and Net Promoter Score (NPS) go hand-in-hand: by truly understanding your customers and addressing their biggest concerns, by managing your VOC program properly, you should expect your Net Promoter Score to be positively affected. Reputation management: Monitor your brand’s reputation in the marketplace. Who’s nailing VOC?

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101