Russel Lolacher

JANUARY 23, 2022

In episode five of Relationships at Work, I hang out with Vernon Ross , author and found of Enterprise Podcaster, which helps organizations get into the world of podcasting. We discuss how internal podcasts can been interesting tool for employee engagement and supporting workplace culture. Or, listen on: Apple Podcasts.

Culture 98

Culture Engagement Employee Experience Sales 98

Kustomer

JANUARY 21, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Steve Walker and Troy Powell from Walker to uncover the secrets of their newest research report focused on the differences between B2C and B2C customer experience. Humanizing the Customer Experience.

B2B 95

B2B B2C Customer Centricity Sports 95

SmartKarrot

JANUARY 5, 2022

His book “Practical Customer Success Management: A best practice framework for rapid generation of customer success” is a highly valuable resource for CS practitioners at all levels. Aside from being an active member of the CS community, Jay can also be found having insightful conversations with industry leaders on his popular podcast.

Customer Success 23

Customer Success 2022 Chief Customer Officer B2B 23

Russel Lolacher

MAY 1, 2022

Or, listen on: Apple Podcasts. Google Podcasts. “On a day to day basis, the best thing preparation you can do [to speak well] is just be aware. Check out all the episodes of Relationships at Work. Facebook Business Page. PLAY AND SUBSCRIBE. KEY TAKEAWAYS. Why speaking well is important. Introversion vs extroversion.

Culture 52

Culture Books Communication Leadership 52

West Monroe

MAY 8, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. From your perspective, how will AI impact the workforce? Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "The Digital Economy: Is a Recession Really Coming?" on Spreaker. When will it happen?

2023 98

2023 Banking Healthcare Financial 98

Russel Lolacher

SEPTEMBER 27, 2022

Or, listen on: Apple Podcasts. Google Podcasts. In fact, I think some of the best leaders, by example, are co workers that are peers, or people that are just, you know, volunteering alongside you.” Fun fact: he’s the oldest of five so he’s been doing the leadership thing for a while. PLAY AND SUBSCRIBE. KEY TAKEAWAYS.

Leadership 52

Leadership Employee Experience Communication Culture 52

West Monroe

MAY 22, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "Why All Companies Should “Shift Left”" on Spreaker. About the episode What sounds like a political movement is actually a technical one.

2023 52

2023 Banking Financial Healthcare 52

Kustomer

OCTOBER 21, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Phil Irvine. Listen to the full podcast to learn more. What’s Marketing Got to Do With It? Both are customer-centric and both focus on customer touchpoints within the brand. Data-Driven Results.

Marketing 98

Marketing Customer Service Definition E Commerce 98

Russel Lolacher

APRIL 17, 2023

But before we get there, we have to start here, which is the first question, which is what’s your best or worst employee experience, Lisa? In this episode of Relationships at Work, Russel chats with communications expert and candour advocate Lisa Bloch on intentionally bringing candour into workplace communications. Hello, Lisa.

Communication 52

Communication Leadership Feedback Definition 52

Kustomer

MAY 26, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by Shep Hyken to discuss his book, The Cult of the Customer and the different phases of customer experience. Shep Hyken is a customer service expert and has spent 37 years in the industry. Why Use the Word “Cult” with Customer Service?

Books 52

Books Customers Definition Customer Service 52

SurveySensum

JULY 14, 2020

While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best! They have not only brought new perspectives on the table but have redefined the customer experience exceptionally! Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Integrity Solutions

MAY 24, 2023

Selling is about helping customers make buying decisions that are in their best interests. Successful sales people know is about doing something for the customer – not to the customer. The most important variable in the success of any salesperson is themselves.

Sales 52

Sales Culture Management Leadership 52

Beyond Philosophy

JULY 20, 2021

It’s summer reading season. We shared these books on a recent podcast, chosen because we liked them a lot or, in some instances, because they changed our lives. It did as much if not more than any other single book to define this area and this perspective and way of thinking about customers. Joseph Pine and James H.

Books 148

Books Consulting 2002 Entertainment 148

Kustomer

JULY 22, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas are joined by CMO of Unbabel, Sophie Vu. Listen to the full podcast to learn more. Teaming a seasoned agent with the power of AI creates the ultimate experience. Navigating the New Economy and the New Customer.

Customer Satisfaction 98

Customer Satisfaction Customers E Commerce Brands 98

Beyond Philosophy

OCTOBER 14, 2021

I like books that show you another perspective you weren’t expecting. I admire how Harari was balanced in his assessments of these moments, looking at them from different perspectives. So, this example shows that what people say and what people do can be two different things. . The Emotions of Differences in Opinion.

2002 78

2002 Culture Advertising Sports 78

Kustomer

SEPTEMBER 16, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Evan Hopkins from Outdoorsy to learn about how he kept his company stable during massive, unexpected growth. Listen to the full podcast below to learn more about Evan and his CX expertise.

E-support 91

E-support Definition Technology Travel 91

Russel Lolacher

JULY 4, 2022

Or, listen on: Apple Podcasts. Google Podcasts. And I think he’s going to add a very interesting perspective to how we can sort of engage and connect with others to improve the employee experience. I’ve loved your podcast so far, you’ve come out of the gate swinging. CX Accelerator. CX Accelerator.

Employee Experience 52

Employee Experience Connections Leadership Definition 52

Kustomer

JUNE 27, 2022

Innovative perspectives and solutions are necessary to expertly navigate this altered, ever-evolving terrain. Let’s explore the path to optimizing your brand with our 12 best software tools for 2022. What Are the 12 Best CS Software Tools in 2022? What Is Customer Service Software?

2022 98

2022 Customer Service E Commerce E-support 98

ChurnZero

NOVEMBER 22, 2021

Customer Success Budgeting Best Practices and Lessons Learned. Because no two companies are exactly alike, nor are the people who comprise them. Customer Success Capacity Planning and Budget Guide. As a Customer Success leader, do you get anxious at the thought of asking your CFO or CEO for additional headcount?

Customer Success 98

Customer Success Touchpoint Customers Article 98

SmartKarrot

OCTOBER 4, 2021

Whether you are in the lookout for seeking stellar inspiration for your next designs to come, or be it some battle-tested tactics that influence your organization, or be it planning your new product – product management podcasts will always stay as a reliable source to guide you all the way. The Design Better Podcast. How I Built This.

Management 10

Management Leadership Innovation Customer Success 10

BirdEye

APRIL 6, 2023

Market research helps you conceptualize how best to package your product to address the needs of your industry. Market research helps you conceptualize how best to package your product to address the needs of your industry. According to the US Census, an average of 5.4 million business ventures are started in the U.S.

2023 98

2023 Insurance Social Media Transportation 98

ProProfs Chat

AUGUST 8, 2019

But you need to know that good customer service stories aren’t made in a day or two. the best technology to reach customers before they do. the right approach to understand what makes a service the best. Do you know that 52% of consumers make an additional purchase from a company after a positive customer service experience?

Customer Service 51

Customer Service Airlines E-support Brands 51

Russel Lolacher

MAY 15, 2023

A few reasons why she is awesome  —  she is the CEO and Lead Consultant of Unlocking Your Best Life – a consultancy that provides coaching, training and speaking on Leadership, Business & Personal Development. She’s also a mentor for entrepreneurs and business owners to help them accelerate their best business and life.

Culture 52

Culture Leadership Communication Consulting 52

ChurnZero

MAY 13, 2022

Tackling these questions is tough for even the most seasoned Customer Success leader. Because as the industry evolves, best practices change. A lot of the disconnect between those teams is how they share their insights, how they share their perspective, how they communicate with one another. Episode highlights.

Chief Customer Officer 98

Chief Customer Officer Customer Success Feedback Customers 98

Bold360

NOVEMBER 21, 2016

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. Meet Our Panel of Customer Experience Pros: Daisy Jing. Sasha Tenodi. Wendy Glavin. Randy Hernandez. Jess Tiffany. Casey Tibbs. Alex Reichmann. Qiaoli Wang. Jake Rheude. Bryan Clayton. Terence Channon.

2016 111

2016 2017 Customer Experience Social Media 111

Michel Falcon Experience

MARCH 12, 2019

So at the time I live in Vancouver, Canada, and there was two real juggernaut companies, at the time, to work for. I applied for both, and then I was hired by both companies, and I chose one 1-800-GOT-JUNK because they had just won the Best Workplace in Canada Award by Maclean’s Magazine as a medium sized company.

Culture 12

Culture 2019 Engagement Net Promoter Score 12