InMoment XI

DECEMBER 29, 2022

John Lewis, who has served over the past few years as InMoment’s Executive Chairman, brings deep expertise in the information services and software analytics sectors, as well as significant experience transforming and scaling rapidly growing businesses. The InMoment platform is fully WCAG 2.0 Forrester Research, Inc.

2022 260

2022 2023 B2B 2021 260

InMoment XI

MARCH 5, 2024

By leveraging advanced unstructured data analytics techniques, organizations can extract valuable insights and derive actionable intelligence from unstructured data. Consider a retail company that monitors social media platforms to analyze customer feedback about its new product release. How is Unstructured Data Used? 2/29/24.

Customer Experience 260

Customer Experience Social Media Innovation Competitive Advantage 260

InMoment XI

APRIL 27, 2023

InMoment announced today new innovative capabilities in the award-winning XI Platform for clients around the globe. If you’re a client and want to talk to someone about the updates to the XI Platform, contact your account rep.

Innovation 260

Innovation Feedback Call Center Insights 260

InMoment XI

NOVEMBER 20, 2023

With AI, brands spend less time analyzing text-heavy analytics and more time making smarter decisions to drive change. Operational Efficiency AI-powered CX platforms can streamline the analysis of vast amounts of data and provide actionable insights in real time.

Customer Experience 324

Customer Experience E Commerce E-support Social Media 324

InMoment XI

AUGUST 17, 2023

Understand Customer Expectations: By analysing and understanding your customers’ feelings and emotions using sentiment and text analytics towards a product or service you are offering, you are able to align your development efforts with customer needs and preferences. Focus on making each step clear, intuitive, and user-friendly.

Net Promoter Score 493

Net Promoter Score NPS Customer Satisfaction 2023 493

InMoment XI

JANUARY 16, 2024

These agents can engage in text-based or voice-based conversations that provide assistance, answer queries, and guide users through processes. E-commerce Chatbots for Customer Support: E-commerce platforms often use AI-driven chatbots to provide instant assistance to customers. Will Contact Center AI Replace Call Center Agents?

Contact Center 260

Contact Center Virtual Agent E Commerce E-support 260

InMoment XI

OCTOBER 19, 2021

In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. But also in a broader way to be able to connect unstructured and structured data sources to generate insights from within one platform.

Customer Experience 493

Customer Experience Social Media Call Center Metrics 493

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

Lumoa

JANUARY 8, 2024

This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. There’s an avalanche of text data out there. That’s where text analysis, or text mining, comes into play. Imagine the sheer volume of reviews it gets daily.

Social Media 157

Social Media Feedback User Experience Insights 157

Wootric

DECEMBER 21, 2018

To our surprise, most of this feedback originated on competitor survey platforms like Qualtrics and review sites like GlassDoor. survey responses and online reviews) into the platform. We are helping them move toward the CX holy grail: unifying all of the “voices” of the customer in one analytics platform. .

2018 67

2018 E Commerce E-support 2019 67

SurveySensum

MARCH 20, 2024

From launching industry-specific surveys to real-time text analysis to a closed-loop ticketing system, the tool packs a strong punch when it comes to extracting actionable insights, taking action in time, and boosting the overall customer experience while driving the CX-driven ROI. The tool has taken CXM a step beyond. Pricing: $99 per month.

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

InMoment XI

FEBRUARY 10, 2022

Regulatory compliance documents require an extreme attention to detail due to their naturally complex text structure. That’s why traditional text analytics don’t necessarily do the trick. And that’s why you need to invest in a platform that will allow for the customization your brand needs.

White Paper 260

White Paper Document Financial Technology 260

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

SEPTEMBER 12, 2021

Feedback analytics helps you transform all this text into meaningful themes and analyze the impact of these themes on your CX metrics. In other words, if you want to be able to quantify and track what’s driving your CX scores, you need feedback analytics. Feedback analytics is a deeper form of text analytics.

Metrics 117

Metrics Feedback NPS Loyalty 117

Thematic

SEPTEMBER 13, 2022

When you’ve got big data, you need the right analytics tools to make sense of it! We’ve pulled together this list of the best text analytics software platforms to help you decide on the right provider for your company. Contents What is text analytics? What is text analytics software?

2022 71

2022 Document Social Media Feedback 71

Thematic

APRIL 3, 2024

This will be accomplished by proactively addressing critical navigation issues identified through user surveys and app analytics. Integrate this with quantitative data (CSAT scores, website analytics) to create a comprehensive picture. The data will help you uncover hidden patterns and prioritize customer concerns. ” 2.

Social Media 62

Social Media Feedback NPS Insights 62

SurveySensum

MARCH 15, 2024

A market research tool is a software or platform designed to assist businesses and researchers in gathering, analyzing, and interpreting data related to markets, consumers, and competitors. It is a customer experience platform that provides necessary insights into your customer base across different industries like B2B, Fintech, Telecom, etc.

2024 52

2024 Marketing Demo NPS 52

Thematic

SEPTEMBER 1, 2021

Read on to learn how to use our powerful analytics for deeper customer insights. What is chat analytics? Chat analytics is the process of finding useful data points in chat conversations and support tickets. A chat conversation or a ticket thread contains a lot of text that’s irrelevant to the issue.

Customer Insights 114

Customer Insights Insights Feedback Demo 114

SurveySensum

JANUARY 4, 2024

With the help of Text Analytics Feature, you can properly analyze your NPS program. So, let’s understand how the text analytics feature can help you uncover a treasure trove of information from your NPS surveys with the help of a case study of Text Analytics for a mutual funds company. But how to do that?

NPS 52

NPS Webinar Banking Demo 52

BirdEye

JULY 6, 2023

Short messaging service (SMS) is a text-based messaging medium that helps you send and receive messages across all mobile devices. Services like Birdeye can help you automate, track, and integrate your text messages with other client communications. The standard SMS has a limit of 160 plain text characters.

Connections 98

Connections Document Communication Customers 98

SurveySparrow

JUNE 20, 2023

We will explore its key features, such as mobile-friendly surveys, conversational user interface, and real-time analytics. Device-agnostic platform : Get a seamless experience across many devices – including mobiles, tabs and kiosks. The Platform plan is ideal for large businesses seeking customization and support.

Voice of Customer 52

Voice of Customer Customer Journey Mapping Social Media Multi-Channel 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Read customer reviews online, right? So, let’s start exploring.

2023 52

2023 NPS Feedback Metrics 52

TechSee

MAY 19, 2021

Predict the Future with Data Analytics. Using AI-driven predictive analytics tools, companies can draw insights from end-to-end customer data to track, predict, and personalize the customer’s journey, with the ultimate goal of boosting brand loyalty. Strengthen Customer Relationships with Emotion Analytics.

2021 159

2021 Technology Customer Service Competitive Advantage 159

CSM Magazine

AUGUST 23, 2023

Another way for businesses to employ automation is to schedule social media updates using their CRM platform regularly. Two-Way Texting and Chatbot Two-way texting through SMS messaging has gained popularity among businesses as a communication channel to engage prospects and existing borrowers.

Document 52

Document Return on Investment Social Media Customer Relationship Management 52

TechSee

FEBRUARY 2, 2022

Data Analytics. Using AI-driven predictive analytics tools, companies can draw insights from end-to-end customer data to track, predict, and personalize the customer’s journey, with the ultimate goal of boosting brand loyalty. Emotion Analytics. In today’s digital age, companies can get a 360? Commitment to Social Networks.

Call Center 124

Call Center 2022 Technology Social Media 124

BirdEye

FEBRUARY 23, 2023

Businesses can now use Birdeye’s AI platform to quickly generate personalized, human-like responses to customer reviews and surveys. Benchmarking – Athena also analyzes your competitors’ customer reviews from hundreds of review sites and social platforms. What is ChatGPT?

Customer Experience 94

Customer Experience Touchpoint Books Social Media 94

SurveySparrow

JULY 17, 2023

Real-Time Insights: AI-driven analytics provide real-time insights into customer responses, enabling businesses to respond promptly to emerging trends and issues. Natural language processing uncovers key themes, while text analytics reveals patterns and addresses pain points. Predictive analytics anticipates future behavior.

Feedback 52

Feedback Social Media Voice of Customer Insights 52

Thematic

FEBRUARY 29, 2024

This explains why they were early adopters of text analytics, to automate the heavy lifting, save time and get more value from their data. After struggling to get useful text analysis insights from their customer experience management platform, Lee started to scour the market for alternatives.

Insights 62

Insights Marketing Competitive Advantage Insurance 62

CSM Magazine

MARCH 17, 2023

MyQualityTeam is launching an innovative new agent performance platform to UK contact centres this month, helping managers upskill agents and optimise performance. To celebrate the launch, a 30 day free trial is available for any contact centre managers who want to experience the new platform and the difference it can make to their teams.

Demo 52

Demo Leadership Feedback Innovation 52

SurveySensum

NOVEMBER 1, 2023

SurveySparrow is a customer feedback platform that allows businesses to create and distribute surveys, collect responses, and analyze data. So, because of these limitations, we have explored different customer review platforms G2, Capterra, Trustradius, and others, to list out the 9 best SurveySparrow alternatives. How do we know that?

Multi-Channel 52

Multi-Channel Culture Feedback 2023 52

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. We explored customer review platforms like G2 and Capterra to get an understanding of GetFeedback’s features, and pros and cons, based on customer reviews. So let’s explore.

2023 52

2023 NPS Multi-Channel Feedback 52

SurveySparrow

APRIL 15, 2024

Product analytics tools! We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. Top 9 Product Analytics Tools We have done thorough research online and found out there are a lot more tools available for product analysis. So, how can they do that?

User Experience 52

User Experience Feedback Events Insights 52

Lumoa

FEBRUARY 7, 2023

From qualitative to quantitative information, actively soliciting feedback to passively analyzing user behavior, text analysis to interviews, VoC data collection can run the gamut. Analyzing this text and voice data can provide insight into what your customers are talking about, as well as the sentiment.

Customer Centricity 169

Customer Centricity Voice of Customer Social Media NPS 169

SurveySensum

SEPTEMBER 14, 2023

Well, to leverage their benefits fully, you must use the right customer feedback platform that can efficiently conduct in-app surveys and provide comprehensive analytics. the benefits of the efficient in-app survey platform go further. What makes SurveySensum unique from other platforms? But how lucrative can they be?

Feedback 52

Feedback Multi-Channel 2023 Social Media 52

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. Here’s one of the customer reviews talking about it on the G2 platform. Here’s a customer review out of many explaining this tool’s unsatisfactory customer support on the G2 platform.

2023 52

2023 Net Promoter Score NPS Feedback 52