ShepHyken

NOVEMBER 28, 2022

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. When CEOs Engage Directly with Customers by G. But do the potential benefits of the CEO as customer service rep outweigh the potential drawbacks?

Article 12

Article 2022 Customer Service Contact Center 12

ShepHyken

MARCH 7, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. How to Build Customer Loyalty by Sharing the Inflation Burden by Joel Comm. Here are a few ways you can take a page from their playbook to build more customer loyalty.

Article 12

Article 2022 Customer Service E Commerce 12

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

GetFeedback

APRIL 25, 2019

Working to improve your customer service has always been important, but in today’s highly competitive business environment it’s more essential than ever. And in 2019, 81% of companies expect to be competing mostly or completely on the basis of CX. . Here are five steps to improving your customer service.

Customer Service 186

Customer Service Multi-Channel Omnichannel Net Promoter Score 186

Lumoa

OCTOBER 15, 2023

How often should you collect customer feedback? There is more and more discussion about this question, especially now living in an era where customer feedback is louder than ever. This phenomenon can be attributed to several, but often legitimate, reasons: First, companies are wary of causing survey fatigue among their customers.

Feedback 83

Feedback Hospitality Touchpoint Customers 83

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience.

Customer Retention 21

Customer Retention E-support Social Media E Commerce 21

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth. “A

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

SurveySparrow

MAY 9, 2021

Then there’s their “Top picks for…” category that gets viewers hooked to their site as they get content they wanna see. Well, Netflix makes this possible by focusing extensively on giving seamless customer experience or CX and by using a tried and tested CX strategy. . What Is Meant By CX?

2021 59

2021 Customer Satisfaction Customer Experience Advertising 59

Circular Edge

MAY 9, 2022

Blog Credit: Abby Jenkins , January 14, 2021 (A Guide to Reverse Logistics: How It Works, Types and Strategies | NetSuite). Reverse logistics is a type of supply chain management that moves goods from customers back to the sellers or manufacturers. The objectives of reverse logistics are to recoup value and ensure repeat customers.

Transportation 52

Transportation Retail Metrics Consumers 52

Experience Matters

APRIL 7, 2015

Today we announced the results of the 2015 Temkin Group CX Vendor Excellence Awards. In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. The result: happy, loyal customers. Clarabridge. NICE Systems. Rant & Rave.

2015 97

2015 Multi-Channel 2014 CEM 97

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? That’s where enterprise resource planning software comes in: ERP systems collect and organize key business information and help organizations run lean, efficient operations, even as they expand. What is Enterprise Resource Planning (ERP)?

Financial 52

Financial Multi-Channel Information Management 52

Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? A new take on Voice of Customer: driven by insights. What is Voice of Customer (VOC)?

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101