GetFeedback

AUGUST 3, 2018

The point of sale is an incredibly important time for retailers to engage their customers. Generic and impersonal, these point-of-sale surveys do a poor job of uncovering meaningful insights. Generic and impersonal, these point-of-sale surveys do a poor job of uncovering meaningful insights.

Sales 199

Sales Retail Social Media Feedback 199

Happy or Not

NOVEMBER 17, 2021

Retailers prepared earlier this year . In a survey done by NRF (National Retail Federation), 69% of retailers said they expected consumers to start their holiday shopping in October, and they were ready to meet this demand with seasonal inventory and promotions. . 5 tips to boost sales during peak shopping season .

Retail 69

Retail Sales E Commerce E-support 69

Win the Customer

MAY 15, 2018

Abercrombie & Fitch is counting on direct-to-consumer (DTC) sales to counter the retail apocalypse, Columbus Business First reports. leases expiring over the next two years, the fashion brand saw a 4 percent increase in sales, largely thanks to direct-to-consumer sales. billion a year to $5 billion.

E Commerce 110

E Commerce Retail Consumers Sales 110

Lumoa

FEBRUARY 2, 2023

Before the digital age, customer experience in retail was a completely different world. We’ll cover its importance, provide strategies for improving it, and look at what the future holds for customer experience in retail. A positive experience builds loyalty and trust, increases sales, and improves customer satisfaction.

Retail 94

Retail Net Promoter Score Customer Experience Loyalty Programs 94

Magellan Solutions

APRIL 24, 2024

With online sales expected to make up 22.6% of retail by 2027 , accurate product information, orders, and inventory are crucial for success. Only accurate data can lead to happy customers and lost sales. To take your online sales to new heights and avoid the hassle, you’re in the right place.

Sales 52

Sales 2027 Measurement Call Center 52

CSM Magazine

MARCH 24, 2022

In retail, the customer is king. It is common knowledge that the retail industry thrives on positive customer interactions and feedback, so when reviewing the ways in which organizations can grow and remain competitive in their field, it is vital to craft plans that revolve around optimizing the customer experience.

Retail 119

Retail Customer Experience 2004 Competitive Advantage 119

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. The question for online retailers is: how can we embrace this trend and deliver for our customers? Incorporate a digital sales agent.

Retail 83

Retail Customer Experience E Commerce Virtual Agent 83

ViiBE Blog

JUNE 2, 2021

With that in mind, AR is thus the perfect solution if your organization aims to face the current challenge within retail – to resolve issues quickly and resolutely while providing a smooth and stress-free experience for customers. How is augmented reality used in retail? What areas of retail is AR most commonly used for?

Retail 52

Retail Sales Entertainment 2024 52

TechSee

JANUARY 28, 2020

Black Friday is a day that retailers wait for all year, and 2019 was no different. Digital sales for the retail holiday increased nearly 20 percent last year, reaching $7.4 billion across the 4,500 retail websites tracked by Adobe Analytics. No Fault Found Returns: The Enemy of Retail. Stopping the Bleeding.

Retail 136

Retail Wireless 2019 2020 136

CSM Magazine

JANUARY 15, 2024

Queue wait times can be a significant frustration for customers and can lead to poor customer experiences, leading to lower sales and revenue. Having a versatile team capable of expediting the checkout process is essential for stores to optimize sales and profits. The checkout queue was too long.

Retail 52

Retail Loyalty Programs Sales Customers 52

Alida

MAY 24, 2018

Retail is far from dead. That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well.

Retail 189

Retail 2018 ROI Touchpoint 189

Beyond Philosophy

JULY 7, 2022

It’s about brick-and-mortar retail because, after the pandemic, physical retail is bouncing back as people want a real-life experience after the lockdowns and other events. How can these retailers benefit from the new technologies? How can these retailers benefit from the new technologies?

Retail 161

Retail Online Experience Interaction Technology 161

SurveySparrow

JULY 6, 2023

Well, welcome to the realm of retail customer experience, where dreams come true. So, what exactly does “retail customer experience” mean? In simple terms, it refers to the sum of interactions and impressions a customer has while engaging with a retail brand. Sounds like a dream, right?

Retail 52

Retail Customer Experience E Commerce E-support 52

Alida

APRIL 4, 2017

Though brick and mortar sales are down only five percent since 2015, the closure of many anchor tenants has significantly impacted shopping malls. Brick-and-mortar is making a comeback , but many retailers struggle to drive sales. In these precarious times, both established and new retail players need to focus on customer needs.

E Commerce 191

E Commerce Retail Innovation Omnichannel 191

Alida

JANUARY 19, 2017

Sales in athletic apparel rose 12 percent in 2016 , according to the market research firm NPD, as more consumers wear their workout clothes outside the gym. That figure dwarfs non-active apparel sales, which declined two percent last year. Millennials, in particular, have been driving sales in the so-called “athleisure” revolution.

Retail 167

Retail Apparel E Commerce 2016 167

CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. However, with the increasing complexity and diversity of today’s retail environment, engaging with customers has become a more challenging task.

Retail 52

Retail Customer Engagement Engagement Social Media 52

Happy or Not

NOVEMBER 9, 2023

The holiday season has always been a critical time for the retail industry , but the dynamics are changing rapidly this year. The landscape is evolving with shifting consumer demand and the continued growth of e-commerce sales. One notable trend is the impact of social commerce on consumer demand.

2024 36

2024 Retail E Commerce Social Media 36

Alida

SEPTEMBER 6, 2018

The retail apocalypse may just have to wait. Reports of the industry’s collapse have made business headlines for the past year, with one Business Insider article proclaiming, “The retail apocalypse has descended on America,” while a Bloomberg article claimed retail’s decline is “really just beginning.”. between 2017 and 2022.

Retail 243

Retail E Commerce 2017 E-support 243

Alida

APRIL 19, 2017

A multinational discount shoe retailer files for bankruptcy protection. A major department store chain, once the biggest name in retail, admits that its future is now in doubt. These examples are just a sampling of the stunning headlines coming out of the retail sector. How retailers are bucking the trend.

Retail 173

Retail E Commerce Sports Fashion 173

CSM Magazine

OCTOBER 25, 2023

The “brick and mortar” retail sector operates in a challenging environment, especially as many in-store workers are likely craving remote work opportunities. As a result, physical retailers must offer something truly special to entice and retain customers. Good communication skills are a foundational requirement of all retail staff.

Exceptional Customer Service 52

Exceptional Customer Service Retail Customer Service Social Media 52

ShepHyken

OCTOBER 9, 2020

By this time, one of the retailers’ biggest problems is, ironically, empty shelves and high demand for sanitizing items. Consumers are panicked and they need reassurance of safety measures being taken by retailers. Online grocery shopping sees a mindblowing evolution, one that retailers could have never foreseen.

Retail 135

Retail Multi-Channel Customer Experience Omnichannel 135

Alida

OCTOBER 27, 2017

Video killed the radio star, but e-commerce hasn’t killed bricks and mortar retail. consumers are primarily online shoppers , according the National Retail Federation’s quarterly Consumer View. consumers are primarily online shoppers , according the National Retail Federation’s quarterly Consumer View.

Retail 154

Retail E Commerce E-support Entertainment 154

CSM Magazine

MAY 15, 2023

In recent years, QR code scanners have become increasingly popular, and their impact on the retail industry is undeniable. These small square codes, consisting of black and white patterns, are being used by retailers to enhance customer experience, streamline operations, and boost sales.

Retail 52

Retail Entertainment Advertising Interaction 52

SurveySensum

DECEMBER 25, 2023

Let’s delve deeper into this with a detailed use case from a retail fintech company I’ve recently collaborated with. Additionally, the sales team, focused on acquiring new customers, lacked time to follow up with churned ones. They also found some challenges concerning the sales team. Leading to accessibility issues.

Retail 52

Retail NPS Demo Sales 52

Think Customers

JANUARY 25, 2024

That was the main theme at the National Retail Federation (NRF) “Big Show ,” which recently brought thousands of retailers, technology companies, and customer experience experts together over four days at New York City’s Javits Center. It’s not whether you have AI, it’s how you use it. The topic of AI was everywhere.

2024 52

2024 Retail 2023 Contact Center 52

CSM Magazine

MARCH 13, 2023

Indoor maps are becoming an increasingly popular tool for retailers to improve the shopping experience for their customers. By providing shoppers with an interactive store map, retailers can help customers easily navigate their space, locate products, and find their way to checkout. What is Retail Mapping Software?

Retail 52

Retail E Commerce Customer Satisfaction Interaction 52

Uniphore

DECEMBER 13, 2021

Today’s retail customers have higher expectations than ever—particularly when it comes to digital customer experience. To remain competitive in this increasingly digital landscape, retailers must create an inviting and intuitive customer experience that works seamlessly from end to end and across all channels. Download The Article.

Retail 105

Retail Net Promoter Score Customer Experience Download 105

Win the Customer

JUNE 13, 2023

AR is revolutionizing the retail landscape by offering customers interactive and immersive experiences that were once unimaginable. One such groundbreaking innovation, Augmented Reality (AR), is not only transforming the way we interact with the digital world but also reshaping the retail industry.

Retail 52

Retail Technology Advertising Interaction 52

GetFeedback

AUGUST 3, 2018

Retailers need more personalized methods for engaging their buyers. See why traditional point-of-sale surveys don't work for modern retailers.

Sales 150

Sales Retail Engagement Article 150

Happy or Not

OCTOBER 24, 2023

As we stand on the cusp of a new year, the retail industry is gearing up for the most significant challenges and exciting opportunities for the retail season in 2024. Whether you’re a leading retailer or a growing store, knowing the opportunities ahead and preparing for the challenges will prove a game-changer in the upcoming months.

2024 36

2024 Retail E Commerce Multi-Channel 36

CSM Magazine

MARCH 1, 2022

The trading environment in the past year has been challenging for retailers and has also reinforced the opportunity for retailers to completely rethink their operations to deliver seamless customer experiences. While the retail world may be heating up like never before, the competitive advantage is there for the taking.

Retail 97

Retail Customer Experience Consumers Competitive Advantage 97

Kustomer

APRIL 28, 2021

Customers no longer see relationships with retailers as transactional — they see brands as an extension of their identity. The Online Retail Opportunity. The pandemic caused an uptick in inquiries for many businesses, even if their sales were down. Along with this shift comes a shift in consumer attitudes. The Need for Speed.

Retail 98

Retail Customer Service Consumers 2019 98

Kustomer

APRIL 14, 2021

Kustomer talked to thought leaders in the customer experience space to understand what they think the future of retail CX looks like, how to re-create the in-store experience in an online world, and what tools and strategies brands should tap into in order to achieve this. Read on for a preview, and access the full e-book here.

Retail 105

Retail Consumers E-support E Commerce 105

C3Centricity

OCTOBER 22, 2020

Because retail is in crisis. If retail as we know it is to return to “normal” – and many, including the HBR have already declared this to be near impossible – it is important to understand what is going on in our shoppers’ brains. We need to better understand shoppers. Let me show you.

Retail 87

Retail Advertising Download Technology 87

Alida

JULY 12, 2021

While you’ve been focusing on driving sales, rising above competitors, and keeping up with market volatility, you’ve missed something significant: A lot of unknown buyers—or potential buyers—have been coming and going on your digital properties.

Retail 246

Retail Sales Marketing Customers 246

Myra Golden

DECEMBER 13, 2018

When a retail employee merely hears a customer—instead of actively listening to them—they’re less able to determine precisely what that person needs. Join me as I go over how important listening is in retail sales, and I share 5 things you most likely didn’t know about listening in retail sales.

Retail 88

Retail Sales Customer Experience Design Customers 88

SurveySensum

JULY 6, 2023

Yet, despite these efforts, you notice a decrease in sales and declining customer loyalty. Even as a retail giant , Reliance Trends struggles with customer retention. And, here’re the 7 best practices that you can use to embrace customer satisfaction in retail. It’s disheartening, right? So, what’s missing?

Customer Satisfaction 52

Customer Satisfaction Retail Marketing Social Media 52