SAP Customer Experience

JULY 3, 2023

Dear Community, The 2023 Summer release (August 2023) for SAP Sales and Service Cloud Version 2 is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide.

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Sales 2023 Demo Events 82

SAP Customer Experience

JULY 6, 2023

Dear Community, Please register for our new webcast: Analytics in SAP Sales & Service Cloud Version 2 SAP Analytics Cloud is embedded in SAP Sales and Service Cloud version 2, and enables users to discover insights and create powerful analytical stories.

Sales 66

Sales Insights Webinar Customer Experience 66

CSM Magazine

AUGUST 29, 2023

Avaya customers can now leverage cloud-based passwordless authentication solutions for contact center agents, reducing fraud and unlocking significant efficiency gains. For more information about Journey’s biometric authentication technology and Avaya Hybrid Cloud Services (HCS), visit [link].

Contact Center 52

Contact Center Innovation Document Customer Centricity 52

SAP Customer Experience

JANUARY 23, 2023

Dear Community, The 2302 release (February 2023) for SAP Sales and Service Cloud is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also.

Sales 76

Sales 2023 Demo Events 76

SAP Customer Experience

FEBRUARY 16, 2022

In 2008 release SAP has released pre-packaged integration between Qualtrics and SAP Sales Cloud and SAP Service Cloud(SAP Cloud for Customer), in this blog will see how to implement the integration feature “Service Ticket from Survey Response” in step by step.

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2008 Sales Blog Customers 76

SAP Customer Experience

NOVEMBER 5, 2023

I am very proud to present to you our new and truly cloud native SAP Sales and Service Cloud! hands-on, no mock-ups, no scripts, just me personally showing our new ⚡ lighting fast and truly cloud native CRM! ? All my videos are ? I hope to extend this series.

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Sales Presentation Customer Experience Customers 55

SAP Customer Experience

FEBRUARY 4, 2022

Abstract Intelligent Selling Services for SAP Commerce Cloud (also known as ISS) is a cloud-native system that can capture and analyze contextual and behavioural data across customer journey with SAP Commerce Cloud systems, then provides real-time customer experience merchandising and personalization.

Connections 84

Connections Customer Journey Customer Experience Customers 84

SAP Customer Experience

JULY 5, 2022

The Intelligent Selling Services for the SAP Commerce Cloud solution captures and analyzes behavioral data in real time across each customer’s commerce journey to create individualized customer experiences, which are optimized for both customer relevance and business impact.

Brands 62

Brands Engagement Customer Experience Customers 62

SAP Customer Experience

APRIL 13, 2023

As Microsoft and SAP aim at strengthening their collaboration, here is another example of integration of Microsoft Teams with the new Intelligent Sales and Service Cloud V2 launch by SAP. SAP Sales and Service Cloud V2 is the newly launched product for the Sales and Service process executions. This product.

Sales 60

Sales Customer Experience Customers 60

SAP Customer Experience

APRIL 21, 2023

Dear Community, The 2305 release (May 2023) for SAP Sales and Service Cloud is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also.

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Sales 2023 Demo Events 61

SAP Customer Experience

MARCH 28, 2023

Last 2 weeks, we hosted a highly successful partner event to celebrate the launch of SAP Sales and Service Cloud v2 by our Product Management Team. The event was held in three locations – Hudson Yard, Palo, and Downers Grove – and was attended by 19 partners eager to learn.

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Events Sales Management Customer Experience 75

SAP Customer Experience

SEPTEMBER 20, 2023

Dear Community, The 2023 Fall Release (November 2023) for SAP Sales and Service Cloud Version 2 is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide.

Sales 57

Sales 2023 Demo Events 57

SAP Customer Experience

OCTOBER 4, 2022

Dear Community, The 2211 release (November 2022) for SAP Sales and Service Cloud is just over the hill. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide.

Sales 67

Sales 2022 Demo Events 67

SAP Customer Experience

SEPTEMBER 12, 2023

SAP Service Cloud V2 offers different mechanisms to control the flow of Business process – namely Autoflow, Approval & Feedback. In this blog, we will explain the ‘Autoflow’ feature which is used to define rules specific to a business process or entity and gets triggered based on certain predefined conditions.

Blog 67

Blog Feedback Customer Experience Customers 67

InMoment XI

OCTOBER 19, 2023

In a world where customer service and support are crucial to business success, the importance of an efficient and effective contact center cannot be overstated. Contact centers are the beating heart of customer service operations, and is often considered as part of customer services best practices.

Contact Center 364

Contact Center Customer Service Omnichannel Social Media 364

Win the Customer

OCTOBER 12, 2018

The customer service landscape is changing, with technology allowing customer service to shift from call centers and direct contact solutions to self-service technology. . They use knowledge bases, FAQs, mobile customer self-service, chatbots and peer-to-peer communities in increasing numbers.”. The Rise of Self-Service.

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Contact Center Call Center Customer Satisfaction Consumers 98

SAP Customer Experience

MAY 23, 2022

Abstract (The blog post is not completed yet and only used as a place holder, will be done very shortly though) As you know, Intelligent Selling Services for SAP Commerce Cloud provides real-time personalization through data driven merchandising product carousels as well as machine learning based product recommendations.

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Blog Customer Experience Customers 80

Win the Customer

FEBRUARY 18, 2015

Cloud services enable organizations to manage customer communities and develop customer relationships improving the overall customer experience. The traditional rapport goes something like this: a company offers a product or service, a customer is looking for such a product or service, the company […].

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Engagement Customer Relationships Technology Customers 135

SAP Customer Experience

OCTOBER 7, 2021

Customers have been asking us to share content on License and usage information in SAP Sales and Service Cloud. This video series gives you an admin level view of the Service Control Center tab, that showcases how to monitor license and user information on SAP Sales. You asked, we answered!

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Sales Management Information Customers 82

Natalie Petouhof

DECEMBER 6, 2016

Tweet Oracle Service Cloud announces new releases for enhanced functionality in Web Customer Service, Contact Center including the Agent Browser User Interface, Knowledge Advanced, Policy Automation, and the Oracle Service Cloud Platform. Oracle Service Cloud also provided a sneak preview of Live Chat.

Contact Center 79

Contact Center ROI 2015 Document 79

Playvox

FEBRUARY 27, 2023

They are under constant pressure to reduce operational overhead costs, lower recruiting, onboarding and training costs – all while exceeding customer demands and delivering exceptional customer service. In combination, these often boost customer service agents’ efficiency and help improve KPIs.

Contact Center 75

Contact Center Management Multi-Channel Omnichannel 75

SAP Customer Experience

OCTOBER 16, 2023

During last 10 years we’ve been updating and improving the content for this course: SAP Cloud Applications Studio (nowadays named C4H460 but formerly known as C4C30). Hello everybody again! This is Fernando speaking! This course is excellent for a 4-day class delivered by an instructor (I’ve delivered it many times),

Sales 77

Sales Customer Experience Customers 77

SAP Customer Experience

AUGUST 9, 2023

If you need to know if you can hit your expected traffic, now would be a perfect time to consider the Performance Review service for SAP Commerce Cloud. The Performance Review service is a fixed-fee, fixed-scope service sold. What is it?

Customers 64

Customers Customer Experience 64

CSM Magazine

OCTOBER 7, 2022

When we think of customer service, we often think it means fixing a problem that a customer presents. Using a cloud workflow software to automate processes will allow your team to optimize their time and keep track of every customer’s journey with your product or service. Why is staying ahead so important?

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Customer Service Net Promoter Score Presentation Customers 52

BlueOcean

JANUARY 30, 2024

So, you’ve been handed responsibility for investigating the benefits of potentially outsourcing your company’s customer service for the first time. And the over-all result will be a reduction in FTE with no loss of service or quality. Technology Advantages: The cloud has certainly changed the economics of outsourcing.

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Contact Center Insights Call Center Technology 296

NICE inContact

SEPTEMBER 22, 2021

The best cloud ACDs can help contact centers improve experiences and avoid service failures through sophisticated routing, smart self-service, and providing agents and supervisors with enhanced capabilities. In these days of striving for excellent CX, it's important to use every tool available.

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Contact Center Customer Service Information Customers 81

CSM Magazine

JANUARY 22, 2020

Official global partner to deliver the QuandaGo connected exp erience platform with Contact Center, Process Automation and Knowledge Management services. With an open, ecosystem model supported by APIs, end user customers can take a fully flexible, customizable approach to using new services that evolve with technology and business needs.

Contact Center 52

Contact Center 2004 Omnichannel Innovation 52

SAP Customer Experience

AUGUST 4, 2022

As both Intelligent Selling Services (ISS) for SAP Commerce Cloud and SAP Emarsys Customer Engagement (SAP Emarsys) Web Recommender provide this intuitive feature, the question rises: how.

Customer Engagement 75

Customer Engagement Engagement Customer Experience Customers 75

Calabrio

MARCH 2, 2020

Contact center as a service (CCaaS) makes the power of a modern contact center available to any business, regardless of budget or technical expertise. One such Calabrio CCaaS partner is Twilio —and today we announced a new, cloud-to-cloud integration between Calabrio ONE and Twilio Flex. What’s unique about the integration?

Contact Center 71

Contact Center Airlines 2021 2019 71

Oracle

JANUARY 7, 2019

When you consider that over the past year, poor customer service cost US businesses 75 billion dollars —a 20% increase from the previous year, it’s little wonder that 66% of respondents actually prefer self-service systems to speaking with a brand representative. Pros and cons of on-premise and cloud. 3 cost considerations.

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Customer Service Multi-Channel Poor Customer Service Contact Center 105

Playvox

FEBRUARY 12, 2020

Playvox quality assurance software is now available on the Salesforce AppExchange , offering Salesforce Service Cloud customers the ability to enhance their customer service capabilities quickly and easily.

Customer Service 69

Customer Service Customers 69

CSM Magazine

JANUARY 12, 2021

You can assist people with their problems, find out what is good about your product or service, and what needs to be fixed. According to research 52% of companies successfully utilize technology to deliver better customer service. There are two approaches you can take in the implementation of a help desk: on-premise and cloud-based.

Measurement 52

Measurement Definition Article Technology 52

BlueOcean

MARCH 19, 2024

Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your new strategic partner is just the first step in a long dance together. It’s the implementation piece that keeps new clients up at night, especially when transferring from one customer service outsourcer to another.

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Customer Care Document Sports Communication 177

West Monroe

DECEMBER 1, 2021

In this recorded webinar, learn how you can up-level your service experience with Service Cloud Voice.

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Omnichannel Webinar Customer Experience Customers 52

SAP Customer Experience

JUNE 28, 2022

Part I: Introduction Customer Service and Field Service represent a major part of every business with end customer satisfaction in mind. Both are key parts of a typical Service organization, and are closely interconnected. Despite that, each of the processes has its own scope and specifics, and collaboration between them.

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Customer Service Customer Satisfaction Customers Management 88

SAP Customer Experience

SEPTEMBER 19, 2023

Abstract SAP Commerce Cloud has targeted at providing a headless, flexible and modular E-commerce solution for delivering modern customer experiences and as the key component of the headless feature, SAP Commerce Cloud, Composable Storefront (also known as Composable Storefront or 3CS) has been released since 2211 as the only strategic.

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E Commerce Customer Experience Customers 70