service voice 
InMoment XI
NOVEMBER 8, 2023
The Australian financial services industry operates in a tightly regulated environment, with a myriad of compliance obligations that must be met. Best Interests—Gain Insights Into Member Preferences, Needs, and Expectations Legislation within financial services mandates that advice and decisions be made in the best interests of consumers.
GetFeedback
JANUARY 3, 2019
A Voice of Customer (VOC) program aims to gather and analyze customer insights, allowing you to identify trends and strategies to improve customer experience and deliver positive business outcomes. In simpler terms, VOC offers a way to give your customers a voice within your organization. Understand Voice of Customer capture methods.
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GetFeedback
JANUARY 3, 2019
Learn how to use Voice of Customer (VOC) data to listen to your customers and optimize your customer service experience across all support channels.
ShepHyken
OCTOBER 30, 2020
She writes about how businesses can utilize modern voice technology to create a better experience overall for their customers. The answer is simple but often overlooked: Focus on delivering five-star customer service. 1 Voice Technology Helps Keep Things Personal. 2 Voice Technology Improves Accessibility.
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In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels.
ShepHyken
MAY 9, 2023
A successful NPS program in your business ensures that all of your employees are aligned and understand their role in delivering an exceptional service experience. Find feedback patterns that will influence your product roadmap, service delivery model, support channels, and future investments. Leverage your promoters.
InMoment XI
JUNE 27, 2023
To truly understand your customers, you need to spend some quality time listening to them and understanding the voice of the customer. That’s why mastering the art of the voice of the customer survey can be a game-changer for any business seeking to better understand its customers. What Is a Voice of the Customer Survey?
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Your customer service agents are the voice of your brand and have a huge impact on every stage of the customer journey – and yet the agent experience is still often overlooked. Find out the top 6 CSR complaints at work and how you can resolve these issues with an omnichannel customer service platform.
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
You’ll learn: The latest in self-service deployments over voice & chat through live demonstrations. How to modernize the self-service experience with an AI virtual agent that resolves issues conversationally. What use cases are ideal for automation -- and what’s difficult for most virtual agents to get right.
Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction
It just so happens that whenever we design and deploy a new AI-powered virtual agent over voice, the self-service application invariably falls into one of 5 distinct categories. Join Brian Morin, Mark Landry, and Marilyn Cassedy of SmartAction, and learn how to streamline your customer service.
Speaker: Brian Morin & Helena Chen from SmartAction
As automated self-service options continue to grow, how can you make sure that you and your organization are staying on track?
Speaker: Brian Morin, CMO & Helena Chen, Director of Product Marketing at SmartAction
Join Brian Morin & Helena Chen for their webinar about the very latest insights on how different industries are going deeper into self-service for call types and chats that have never been automated before. During this webinar, you will: Understand how capabilities have evolved in voice and chat in just the last 12-months.
Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction
Get into the gritty details of designing a human-to-machine experience that can rival or exceed live agents, by discovering everything that this webinar will cover: Play-by-play on the AAA voice self-service makeover. Schematics of successful interactions. How data + business logic keeps virtual agents in their "swim lane".
Speaker: Rana Gujral, CEO at Behavioral Signals
According to a report from Salesforce, 78% of customers are willing to do business with a brand even after a mistake, but only if the customer service is excellent. Customer service technology has largely been the same for decades. This means you can’t afford to put your customers on hold for long or deliver poor communication.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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