InMoment XI

APRIL 23, 2024

A feedback type that’s grown in the last few years is social media. By analysing customer feedback and social media data, businesses can uncover valuable insights that inform strategic actions to enhance the overall customer experience.

Social Media 260

Social Media Insights Feedback Loyalty 260

InMoment XI

APRIL 25, 2024

REPORT 2024 Financial Services Online Reputation Benchmarks Report InMoment’s 2024 Financial Services Online Reputation Benchmarks Report provides a top-level view of the state of reviews today for the financial service industry — and how these reviews reflect the experiences financial services consumers want to have.

Financial 260

Financial Management 2024 Banking 260

InMoment XI

MARCH 26, 2024

Learning how to ask for a review can do wonders for your brand. Reviews help build your online reputation, bring added credibility to your company, amplify your search presence, and provide the kind of social proof that’s essential to influencing purchase decisions. Why Ask Customers for Reviews?

Brands 260

Brands Feedback Sales Consumers 260

InMoment XI

FEBRUARY 16, 2024

By incorporating call centre and chat transcriptions, social ratings, reviews, and other customer signals, businesses gain deeper insights into customer sentiments, preferences, and pain points. This diverse data set helps decode emotions, understand behaviours, and enable informed actions.

Multi-Channel 260

Multi-Channel Touchpoint Social Media Customer Voice 260

InMoment XI

MARCH 25, 2024

Expanding your data repertoire to such sources as purchasing data, location-tracking data, web searches, social media, and online reviews is a must.” Algorithms, for example, can analyze large volumes of data from various sources such as social media and online reviews to gauge customer sentiment toward the brand.

Customer Experience 260

Customer Experience Social Media E Commerce Retail 260

InMoment XI

APRIL 9, 2024

Facebook is one of the most widely used social media marketing tools today. Negative reviews and feedback: Your Facebook Page has received overwhelmingly negative feedback or reviews. Given the importance of social media marketing , this can hurt your business reputation and drive potential customers away.

Brands 260

Brands Social Media Feedback Management 260

InMoment XI

FEBRUARY 12, 2024

Learning how to respond to Google reviews should be part of every company’s brand reputation management strategy. These reviews, which appear on Google Maps and Google Search as well as on your company’s Google Business Profile, give people a way to share their experiences not only with businesses but with fellow consumers, too.

Feedback 260

Feedback Brands Management Consumers 260

InMoment XI

FEBRUARY 7, 2024

Here are some of the main feedback signals: NPS Surveys Call Center Data Reviews Social Insights/Spotlight Integrated CX platforms have the power to interpret these varied, disparate signals into a unified view. Hotels can then leverage these insights to elevate guests’ experiences before, during, and after their reservation.

Hotels 260

Hotels Guest Experience Travel 2024 260

ReviewTrackers

MARCH 16, 2018

A woman reads several online reviews on Google about a new restaurant in town. Most of the reviews are positive. Each reviewer raves about the food, highlighting the duck fried rice. Online reviews is one example of social proof, which is a form of validation for customers from other consumers. 1 review site.

Hotels 85

Hotels Consumers 2018 Banking 85

Grade.us

NOVEMBER 4, 2021

It’s the neglected part of review management. Sharing online reviews on social media is something that’s not as common as it should be. They’re harmful because they ignore the not-so-obvious purpose of your online reviews. . Great reviews are objection defusers. Reading Time: 7 minutes.

Social Media 26

Social Media 2012 Consumers 2020 26

BirdEye

JANUARY 25, 2024

Reviews are the modern-day word of mouth. Reviews can also be repurposed for various channels and become one of your best marketing tools. But constantly compiling positive excerpts and turning them into tailored social media posts is hugely labor intensive. That’s why automated review sharing is a total game changer.

Social Media 110

Social Media Brands Multi-Channel Demo 110

BirdEye

NOVEMBER 28, 2023

For instance, if you leave a negative Google review from 2007 unanswered, your customers may perceive you as clueless or careless. Better visibility Encouraging your customers to leave an online review of your restaurant will positively impact search engine optimization (SEO).

Management 109

Management Social Media 2007 Reference 109

BirdEye

NOVEMBER 30, 2023

Understand what makes them work and what issues customers have with them, analyze their reviews and ratings, and monitor their marketing campaigns on social media. This makes it critical for travel agencies to build a strong presence on social media and influence potential clients to choose them.

Travel 110

Travel Marketing Social Media Hotels 110

Comm100

SEPTEMBER 1, 2016

Social media. On the one hand, social media provides businesses with a premier location to engage with customers, address emerging problems, and discuss service improvements. Bad Reviews Can Happen. Although social media gives businesses an incredible amount of agility for customer care, it’s hard to please everybody.

Social Media 44

Social Media Download Brands Customer Care 44

ReviewTrackers

SEPTEMBER 13, 2023

A study from Northwestern University showed that putting relevant reviews with a product increased conversions dramatically. Showing at least five reviews increased the purchase likelihood by almost a factor of 4x. Take a look at the example below, which highlights reviews of a carpet cleaning business.

Blog 128

Blog Information Article Feedback 128

NetBase

APRIL 19, 2019

Given their growth, you’d assume everyone loves Peeps – but we trade in analytics here at NetBase, so let’s see what social sentiment has to say. Using social sentiment to understand what drives consumer behaviors gives brands a host of intel they can use to interact with them, create new products, and more.

Consumers 46

Consumers Demo Brands Connections 46

ReviewTrackers

SEPTEMBER 7, 2023

A study from Northwestern University showed that putting relevant reviews with a product increased conversions dramatically. Showing at least five reviews increased the purchase likelihood by almost a factor of 4x. Take a look at the example below, which highlights reviews of a carpet cleaning business.

Customers 123

Customers Blog Information Article 123

ReviewTrackers

JULY 28, 2021

Insurance and Social Media. Social media marketing for insurance is experiencing major growth. While providers recognize that insurance social media marketing is essential to future growth, many struggle to keep up with the pace and drive real results from their efforts. Social Media Marketing for Insurance: The Challenge.

Social Media 175

Social Media Insurance Marketing 2007 175

Survicate

APRIL 10, 2019

Brands not only receive, but they encourage regular feedback from their customers and audience online, both in the form of public social media reviews and email and website surveys to help them gather their customers’ impressions. Social media is the final frontier when it comes to making a meaningful impact through feedback.

Social Media 40

Social Media Customer Experience Hotels Feedback 40

BirdEye

JANUARY 17, 2024

Juggling multiple social media profiles across various locations is no small feat — it’s a make-or-break task for your brand’s online presence. ” That’s why having a structured social media approval process is so critical. ” That’s why having a structured social media approval process is so critical.

Social Media 109

Social Media Multi-Channel Demo Feedback 109

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. You’ll learn how to craft a real estate social media strategy that’s not just good but great—bringing in new business.

Social Media 59

Social Media Sales Advertising Connections 59

BirdEye

DECEMBER 8, 2023

We live in a world where one tweet, review, or post can tip the scales for your brand. And, as a Birdeye survey points out, about 92% of people read at least two reviews before choosing a business. Social responsibility: What your company does for social causes, the community, and the planet. Chances are, you wouldn’t.

Management 116

Management Social Media Brands Consulting 116

BirdEye

NOVEMBER 15, 2023

Online reviews have the power to transform customer perceptions on a massive scale. The challenge is that reviews don’t just magically appear. To build a 5-star online presence, you must take a strategic approach to collecting and managing reviews. Once your profile is ready, encourage your customers to leave reviews there. →

Retail 111

Retail Brands E Commerce Demo 111

Experience Investigators by 360Connext

JULY 20, 2021

Meanwhile, Malik from the Social Media Response team is doing his best to reply to customers who say they’ve complained about this issue before — even though he doesn’t know what the root cause of the issue might be — and Padma from Customer Success doesn’t have any visibility into what customers are saying at all.

Social Media 361

Social Media Customer Journey Feedback Contact Center 361

Retently

MARCH 5, 2024

Responding to Positive Reviews with Grace Crafting responses to positive reviews is a skill. Here are some tips for drafting personalized and effective responses to positive reviews: Personalize your response by using the customer’s name. It requires a delicate balance of expressing gratitude and fostering continued engagement.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

Grade.us

MAY 29, 2018

Reviews are kingmakers. Share online reviews on the right platforms and you attract an enormous wave of attention. Get customers to promote your reviews within their sphere of influence and you extend your reach exponentially. By sharing your online reviews with customers! Reviews are often reactive.

Social Media 38

Social Media Presentation Sales 2018 38

Thematic

APRIL 3, 2024

It encompasses both direct feedback – what customers explicitly tell you through surveys, reviews, or conversations – and indirect feedback –  the behaviors, preferences, and sentiments expressed through actions like website interactions, purchase patterns, and social media engagement. Price: Starts at $25.

Social Media 62

Social Media Feedback NPS Insights 62

BirdEye

NOVEMBER 21, 2023

Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 111

Marketing Social Media Advertising Workshop 111

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. It nudges them toward buying your product or exploring alternatives.

Social Media 97

Social Media Feedback Advertising Customers 97

BirdEye

FEBRUARY 13, 2024

Best chiropractor marketing strategies Social media marketing for chiropractors FAQs on chiropractor marketing How can Birdeye’s AI solutions take your marketing efforts to the next level? For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it.

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

ReviewTrackers

MAY 11, 2020

Social media gives customers the opportunity to voice their opinion about your business in an open space. That’s why businesses should manage their reputation on social media. Here is a guide to help you understand social media reputation management and why you need to incorporate it into your marketing strategy.

Social Media 171

Social Media Management Consumers 2018 171

BirdEye

SEPTEMBER 6, 2023

Online reviews unlock a wealth of knowledge for prospective customers. From the smallest purchases to a huge investment such as a car, online reviews are the new digital word-of-mouth and have the potential to sway purchase decisions and shape the success of your business. Do negative reviews influence consumer choices?

2023 116

2023 Consumers Multi-Channel Healthcare 116

BirdEye

MARCH 10, 2023

Social media is a crucial component of any company’s marketing strategy. With billions of people using social media platforms every day, it’s no wonder businesses are eager to establish a strong online presence. However, simply having a presence on social media just isn’t enough.

Social Media 98

Social Media 2023 Metrics Return on Investment 98

BirdEye

NOVEMBER 22, 2023

In a field as trust-dependent as law, mastering review management is not just beneficial; it’s essential to your practice’s success. If those recommendations fall short, chances are, that person will turn to online law firm reviews to help inform their decision. Let’s look at some of the ways reviews will help your practice.

Management 111

Management Demo Feedback Social Media 111

SurveySensum

DECEMBER 21, 2023

Suddenly, you come across a post of your favorite shoe brand, but the comments are full of bad reviews. Now, even though you like those shoes, the reviews stop you from buying! You see, around 54% of people like you check out a brand or product on social media. Well, negative social media reviews happen for different reasons.

Social Media 52

Social Media Loyalty Programs Feedback Customer Satisfaction 52

Beyond Philosophy

AUGUST 20, 2020

We can see this concept manifest in customer reviews and advertising response behavior. The technology through which customers write reviews and interact with your organization influences the content produced and information shared. . The focus was on customer-generated reviews, like restaurant reviews.

Transportation 348

Transportation Information Technology Consulting 348