Playvox

SEPTEMBER 14, 2022

In a 2022 Gartner report , 79% of respondents said their organization struggled to use customer personas to support CX efforts effectively. You’ve probably heard one of your agents say something like, “All our customers hate the new report style we just released.” The Importance of Proper Tagging in Sentiment Analysis.

2022 79

2022 Social Media Contact Center Feedback 79

Eptica

NOVEMBER 24, 2022

Based on the latest ContactBabel report, our blog explains the key functionality contact centres are rolling out via the cloud, as well as sharing best practice advice for successful cloud deployments. Tags: Cloud Contact Centres Categories: Trends & Markets.

2022 126

2022 Banking Blog Technology 126

Help Scout

MAY 14, 2021

With over 2 million downloads and 100k monthly users (including me as I’m writing this article), power users report an increase of focus by up to 200%, and they’ve been featured in major tech and lifestyle publications like Inc. Tags : Automatically or manually categorize conversations for easy filtering and product issue triage.

2003 109

2003 Metrics Customers 2021 109

delighted

SEPTEMBER 14, 2021

ActiveCampaign is a powerful platform with a myriad of automation and CRM tools to help customize, organize, track, and report on all stages of the customer lifecycle – from marketing engagement to closing a customer deal and supporting them thereafter. Send a survey after Contact is tagged.

Feedback 87

Feedback Customer Journey Connections Interaction 87

Playvox

OCTOBER 20, 2023

On the flip side, according to a Zendesk CX 2023 Trends report, 70% of consumers spend more with companies that offer fluid, personalized, and seamless customer experiences. Don’t forget the importance of proper tagging in sentiment analysis. Don’t neglect soliciting direct feedback from customers.

Contact Center 82

Contact Center Omnichannel Measurement Social Media 82

Playvox

SEPTEMBER 30, 2022

A 2022 Salesforce report showed that 88% of both consumers and business buyers said their experience mattered as much as a company’s products did, making your team a critical part of the customer experience — and customer retention. Good reporting relies on the right tagging structure. What do they like most?

Contact Center 67

Contact Center Article Customers Presentation 67

BirdEye

MARCH 4, 2024

Way 11: Explore location-based check-ins and tags People often check-in or are tagged in locations they visit, making this a useful way to find someone: Search for location check-ins: Look up locations that the person frequently visits or has checked into in the past. We also love the Reporting software.

Social Media 62

Social Media Events Connections Interaction 62

Playvox

OCTOBER 26, 2022

Most support teams use tags to categorize and group the customer feedback to report their findings to the rest of the business. There are two ways to analyze your support tickets: Tagging In Support Platforms. This can lead to a few issues , including inconsistency, limited tag coverage, and higher costs.

Feedback 52

Feedback Article Insights NPS 52

SurveySensum

JANUARY 4, 2024

So, they used the Text Analytics feature of SurveySensum to tag and analyze thousands of feedback. This helped them eliminate the manual work and generate detailed reports on customers’ challenges. The survey uncovered A LOT of insights. However, analyzing the data was another headache.

NPS 52

NPS Webinar Banking Demo 52

Brandwatch CX

JULY 4, 2022

Furthermore, it is one of the best platforms to advertise on – a Forrester report has shown that engagement with brands on Instagram is 10 times higher than Facebook, 54 times higher than Pinterest, and an astonishing 84 times higher than Twitter. While the report isn’t exactly comprehensive, it does a few things well.

Social Media 88

Social Media Metrics 2013 2015 88

Lithium

DECEMBER 6, 2022

2023 Social Media Trends: How to Disrupt a Disruptive Consumer In this social media trends report, presented by Talkwalker and Khoros, we're focusing on the 10 most important trends that will define social media engagement in 2023. Download the report today to get the full story. Deep listening and insights lead the way this year.

2022 52

2022 Social Media 2023 Roadmap 52

Lithium

JUNE 6, 2023

Care Now Available: Improvements in Smart View Experience in Mobile Care Smart Views filter data based on a specific set of conversations, author tags, applicable work queues, priority, and business hours. Watch this webinar and improve your reporting tools, capabilities, and knowledge to inform data-driven decisions.

2023 52

2023 Webinar Events Metrics 52

SurveySensum

NOVEMBER 10, 2023

For example, a customer faced some issues with the checkout process, and as there was no way to report it, this customer abandoned their cart, and with that, you lost a valuable customer. Also, the gathered data can be viewed thoroughly and shared with relevant stakeholders with the help of robust dashboards and powerful reporting features.

User Experience 52

User Experience Feedback Multi-Channel Social Media 52

Eptica

MAY 14, 2021

The latest ContactBabel report, sponsored by our parent company Enghouse Interactive answers these questions and more. Read the full blog post and download the ContactBabel Inner Circle Guide to AI, Chatbots and Machine Learning report here. Tags: Chatbots, machine learning, ContactBabel Categories: AI, Trends & Markets.

Customer Service 72

Customer Service 2021 Travel Download 72

Comm100

MAY 7, 2024

Comm100’s solution: Comm100 provides detailed analytics and reporting that help businesses gain insights into customer behavior and agent performance. Real-time dashboards and historical reports enable managers to make data-driven decisions to enhance service quality and find opportunities to streamline customer service processes.

Customer Service 52

Customer Service Omnichannel Social Media Customer Satisfaction 52

CSM Magazine

JANUARY 24, 2023

In this article, Palak Dalal Bhatia, CEO and Founder of IrisAgent, explains how AI-powered automated tagging can provide a reliable source of customer feedback for Product Managers. Manual tagging is time-consuming and prone to human error. This is where AI-powered tagging and insights derived from tagging data come to the rescue.

Insights 52

Insights Management Roadmap Feedback 52

ChurnZero

APRIL 15, 2022

Additionally, they have a Play step to tag accounts. When accounts get added to the Play, ChurnZero automatically tags them as “expansion.” This tag informs other ChurnZero users that an account has an active expansion opportunity open. Use ChurnZero reporting to strengthen sticky feature adoption.

ROI 98

ROI Presentation Metrics Sales 98

Experience Investigators by 360Connext

NOVEMBER 7, 2023

Encourage customers to tag your brand on social media or use specific hashtags to connect with other customers and your brand’s larger community. Give customers multiple channels to seek support or report issues, and quickly address any identified problems. And don’t be afraid to recognize the community at large.

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

LiveChat

DECEMBER 12, 2019

As you might have noticed, we moved things around in the Reports section. Don’t worry, all reports are still there, we just wanted to make it easier for you to find a specific type of information. For example, in the agent category, you will see all reports that help you manage your team’s performance. Analyze tags with ease.

Management 66

Management Metrics Information Feedback 66

Wootric

DECEMBER 17, 2018

If you’ve got a decentralized business structure, you’re likely creating performance reports for your various branches/franchises. These may already include sales/revenue numbers and other key performance indicators, but leave out reporting on customer feedback. How are you reporting VoC data to your product team?

Feedback 61

Feedback NPS Banking ROI 61

CSM Magazine

JUNE 10, 2021

According to a 2020 Call Centre Helper report , 23.9% even reported that they’re considered to be “a nuisance”. Tagging contacts correctly – while this process can be automated with speech analytics, if agents correctly tag each call in their After Call Work (ACW), the contact centre can track how often a problem reoccurs.

Call Recording 105

Call Recording 2020 Customer Satisfaction Insights 105

SurveySensum

DECEMBER 29, 2022

TIP: While choosing the feedback platform, make sure your chosen platform supports sharing surveys on multiple channels and gives real-time feedback, instant analyses, and easily accessible reports on a dashboard. . Then, after creating the tags, the machine will automatically tag all the feedback in real-time.

Feedback 52

Feedback NPS Touchpoint Demo 52

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. It automatically generates valuable insights and statistical reports from the data collected to show you the customer trends, sentiments, customer segments, and competitor performance. Action & Reporting.

Multi-Channel 52

Multi-Channel Feedback Touchpoint Customers 52

Playvox

NOVEMBER 15, 2022

On top of that, most customer support centers now offer service channels beyond voice — such as e-mail, chat, and messaging — that require different ways of forecasting, scheduling, and reporting on interactions with customers. Automate Reports. workforce feeling engaged and just 9% of the UK employees engaged at work.

ROI 86

ROI Management Contact Center E-support 86

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. It measures and reports on NPS, CSAT, or other metrics to help businesses improve their customer experience. Like any other great tool, GetFeedback also has some limitations.

2023 52

2023 NPS Multi-Channel Feedback 52

SurveySensum

NOVEMBER 13, 2023

Pros Easy to use and implement Mobile-friendly surveys Budget-friendly Easy transfer of existing survey data from previous customer feedback tools Provides automated feedback tagging by category, and sentiment Cons Limited integrations but their support is flexible. Best Features This tool offers custom reports and dashboards.

Customer Experience 52

Customer Experience 2024 NPS Feedback 52

Daniel Group

MARCH 3, 2021

They capture the verbatim comments and apply topic tags for categorization. Of all the tags we use to categorize comments, “ease of doing business” has the most significant impact on NPS®. Bain & Company and Harvard Business school have reported: “increasing customer retention rates by 5% increases profits by 25% to 95%.”

Net Promoter Score 126

Net Promoter Score NPS B2B Feedback 126

Help Scout

APRIL 27, 2021

Is there anything happening with our product or service that customers are reporting right now? Use any spare capacity you have to collect and report on the customer and support team impact of recurring issues, and suggest improvements to your product team. Prioritize conversations by using workflows, tags, and folders.

Management 117

Management Metrics Customer Service Document 117

Comm100

SEPTEMBER 10, 2020

According to a benchmark report by SuperOffice, 62% of companies do not respond to customer service emails at all! The same report found that only 20% of companies are able to answer questions in full on the first reply. Tagging and filtering. Reporting. The bar isn’t set very high. Auto follow-up.

2020 52

2020 Omnichannel Social Media Customers 52

Comm100

SEPTEMBER 10, 2020

According to a benchmark report by SuperOffice, 62% of companies do not respond to customer service emails at all! The same report found that only 20% of companies are able to answer questions in full on the first reply. Tagging and filtering . Reporting . The bar isn’t set very high. Auto follow-up .

2020 52

2020 Omnichannel Social Media Customers 52

SurveySensum

OCTOBER 10, 2023

It offers built-in dashboards and reports to gain a better understanding of survey results. It also offers tagging and segmenting of feedback for actionable insights. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc.

Multi-Channel 52

Multi-Channel Feedback 2023 NPS 52

Kustomer

SEPTEMBER 12, 2023

If you have an automated tagging system in place that takes incoming tickets and assigns them to the team members best equipped to handle those customer inquiries, that’s ticket routing with AI. Incorrect or delayed tagging can lead to the customers receiving the wrong information or, worse, no response from your business at all.

Social Media 52

Social Media 2023 Consumers Demo 52

SurveySensum

NOVEMBER 23, 2023

A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc. You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys.

NPS 52

NPS Net Promoter Score 2024 Multi-Channel 52

Brandwatch CX

FEBRUARY 15, 2019

Furthermore, it is one of the best platforms to advertise on – a Forrester report has shown that engagement with brands on Instagram is 10 times higher than Facebook, 54 times higher than Pinterest, and an astonishing 84 times higher than Twitter. While the report isn’t exactly comprehensive, it does a few things well.

Social Media 80

Social Media Metrics 2013 Measurement 80

Ascribe

SEPTEMBER 7, 2021

Also released, Segment Coder allows users to tag, code, and report responses by segment. Now, codes can be associated with a specific piece of the response and reported by segment, improve coding accuracy and reporting. says Rick Kieser, Ascribe CEO.

2021 40

2021 Customer Experience Professionals Feedback Technology 40

Ascribe

SEPTEMBER 7, 2021

Also released, Segment Coder allows users to tag, code, and report responses by segment. Now, codes can be associated with a specific piece of the response and reported by segment, improve coding accuracy and reporting. says Rick Kieser, Ascribe CEO.

2021 40

2021 Customer Experience Professionals Feedback Technology 40

BirdEye

JULY 24, 2023

For instance, if your customers consistently report having issues logging into your web portal, you could address this to ensure a better experience. So, do these: Set business objectives for your categorization before creating tags and categories for your customer data. Organize it Then, categorize and tag under related themes.

2023 98

2023 Feedback Social Media Net Promoter Score 98