BlueOcean

SEPTEMBER 23, 2021

Call volume forecasts are inarguably an essential tool in the successful delivery of customer care excellence. Let’s look at a couple of examples from our outsourced customer care programs. Your program’s forecast is the map that tells you where to go based on where you’ve been. Without it, you’re lost at sea. But now what?

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BlueOcean

AUGUST 6, 2020

You may have pushed pause on your decision to find a new customer care outsourcer, but now’s the time to dive back in. How many physical centers do you operate? An outsourcer’s ability to attract and retain the right people for your brand and your service requirements is essential. Company Overview. List Company Facts.

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BlueOcean

MAY 11, 2020

Situation: You’re tasked with choosing a new outsourced partner for your organization’s customer care program. You know as much as we do about how the pandemic – and the subsequent economic impact – is going to play out in coming months. Does outsourcing still make sense? Listen to the audio or read the article.

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BlueOcean

MAY 11, 2020

Situation: You’re tasked with choosing a new outsourced partner for your organization’s customer care program. You know as much as we do about how the pandemic – and the subsequent economic impact – is going to play out in coming months. Does outsourcing still make sense? Three months later – May, 2020.

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Magellan Solutions

SEPTEMBER 29, 2023

These moments can significantly impact the customer’s perception of the business. One of the ways to simplify customer interactions is to outsource them to a professional outsourcing company. The agents from the outsourcing company will handle all client concerns and issues. That’s what we’re here to discuss!

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Think Customers

SEPTEMBER 21, 2022

These opposing criteria can strain contact center operations and effect their ability to provide customer service at the desired level. Opinions show four areas of concern: high call volumes, long wait times, talent retention, overall CX costs. In turn, this can increase stress for contact center associates. A cycle is created.

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Magellan Solutions

FEBRUARY 2, 2022

When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. However, India started losing ground to the Philippines when fraudulent activities of Indian call centers were exposed in 2016. A Brief History of the Call Center Industry in the Philippines.

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Magellan Solutions

MARCH 5, 2023

Over time, medical call centers and virtual assistants have been exploring more effective ways to improve the delivery of healthcare services. In today’s digital world, businesses are constantly trying to stay ahead of the competition. One increasingly popular solution to this problem is the employment of virtual assistants.

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Magellan Solutions

JULY 31, 2021

BPO Philippines remain the top destination to outsource for business worldwide. Operational costs reduction and to boost organizational productivity prompts business leaders to outsource to BPO Philippines. Outsourcing companies now focus more on the following: Improve business agility. 3 Emerging Call Center Markets to Watch.

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Magellan Solutions

AUGUST 11, 2022

What are the Problems that Can be Solved by Outsourcing? Nowadays, being efficient is essential for corporate success, which is why outsourcing is frequently used. Business process outsourcing (BPO) is now the trend to managing a successful company. WHAT IS OUTSOURCING? LACK OF OUTSOURCING EXPERTISE & EXPERIENCE .

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Magellan Solutions

MARCH 3, 2021

Outsourcing Philippines is up and ready to face the changing global BPO landscape. No wonder outsourcing Philippines offers its services across all industries. No wonder outsourcing Philippines offers its services across all industries. Today, outsourcing Philippines has 30% market share of the global BPO industry.

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Magellan Solutions

AUGUST 3, 2022

While business process outsourcing (BPO) is hailed as a major economic pillar of the country, it might be jeopardized because of the rise of underground BPOs. Since these underground BPOs are only a phone call away, BPO employees need not worry about losing their benefits or quitting their jobs.

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Magellan Solutions

JULY 14, 2021

But there is no other place that matches the service capabilities of business process outsourcing company in the Philippines. Our agents set the perfect example of business process outsourcing in the Philippines. A great way we can assure you nail that this image is our low rates on outsourcing. Moreso, Filipinos are resilient.

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Magellan Solutions

JUNE 15, 2021

How can Outsource Customer Support Services fill Value Chain gaps? The answer, Customer Support Outsourcing. In this article, we will take a look into the importance of Customer Support Outsourcing in creating an advantageous value chain for SMEs. Companies that can generate good value are more likely to profit and to expand.

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Call Experts

DECEMBER 10, 2020

There is no doubt to say that today’s news will impact your decisions for tomorrow. The coronavirus pandemic (COVID-19) has hit the world. Businesses across the globe are in a critical position, many fighting to stay open. Anthony Fauci, director of the National Institute for Allergies and Infectious Diseases , said, . Advisory Board).

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Magellan Solutions

MAY 28, 2019

“Outsourcing is inevitable, and I do not think it’s necessarily treating people like things.”. Business process outsourcing, or simply called as BPO, is a term deemed outlandish, absurd, and even crazy a decade or two ago. Let us further lay the foundation of what outsourcing is the benefits your company can reap from it.

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Magellan Solutions

JANUARY 12, 2021

Choosing an outsourcing partner for inbound call center and outbound call center services can make or break your organization. Here are some countries where you can outsource your business: Philippines. The main reason why India remains as the top outsourcing provider is its population. Flexibility.

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Magellan Solutions

JULY 7, 2021

Outsourcing to BPO Philippines and other nations reduce the chances for American citizens to get jobs? Well the truth is, it’s still impossible to know what the true impact of outsourcing is to the economy. With all of the debate surrounding outsourcing, it is a good idea to review the facts and data. Is it true?

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CSM Magazine

APRIL 18, 2023

In these uncertain economic times, contact centres need to find new ways to achieve more and regret less. By quickly detecting customer frustrations and then alerting an agent or supervisor to call them back later in the day, you can reduce churn rate and turn a potentially negative customer experience into a positive brand moment.

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Magellan Solutions

MAY 28, 2021

Difference when choosing to outsource work to philippine over India. The outsourcing industry in the Philippines is the economic lifeline for the entire Southeast Asian countries. However, outsourcing to the Philippines absolves such troubles. This is due to these outsourcing companies being legally strong.

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Magellan Solutions

AUGUST 1, 2022

As tech-enabled firms flourished and businesses reduced expenses during the COVID-19 pandemic, the Philippines’ economically significant BPO industry exceeded revenue and hiring expectations last 2021. . As it demonstrated its ability to sustain economic growth during the pandemic. Use it to guide your outsourcing choices.

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Call Experts

SEPTEMBER 5, 2019

For every sick day, tardiness, or call out, your team becomes short-staffed and overburdened with extra work. What is an HR Automated Call Out Line? . An automated phone line with voice and touch-tone prompted call service. Our automated call out lines offer infinite possibilities for customization.

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Magellan Solutions

JANUARY 19, 2021

Accents are often overlooked by business owners when looking for a company to outsource their inbound call center service. Businesses outsource their service primarily to save more money. But aside from cost cutting, here are the other reasons why companies outsource their service: Enhancing the quality of the service.

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eGain Blogs

MARCH 15, 2020

The novel coronavirus continues to wreak havoc on people’s physical as well as economic wellbeing. While businesses may or may not be people, there is no question they are also being impacted. While businesses may or may not be people, there is no question they are also being impacted. Source for live data: ncov2019.live/data

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Think Customers

FEBRUARY 11, 2020

Thom San Filippo, vice president of customer service and experience design at Dow Jones, explains what it takes to make a global, tech-savvy audience feel appreciated and why the company is doubling down on contact center training and development in a digital-first era. What is a typical day on the job like for you?

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CSM Magazine

MARCH 12, 2020

What if your employees had to work from home and you had to close your contact centers indefinitely? While the continued spread of COVID-19 is nothing less than a global health emergency, we’re also seeing a significant impact on how brands are able to serve their customers. From fixed to fluid – wider issues in customer service.

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Magellan Solutions

JANUARY 23, 2020

They create an impact in their communities by donating 250% greater than big companies to local nonprofits and other charitable donations. To avoid this and boost productivity, outsourcing your non-core processes is an option. . Being an entrepreneur means becoming a trailblazer. What is a Small Business?

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Magellan Solutions

JULY 13, 2021

Engaging with civil society allows governments to tackle socio-economic challenges in a more productive way that leaves no one behind. E-service innovations during Covid-19 stemmed from the urgent need to share information about the virus. For some, it was the first time venturing into this space. Engaging people.

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COPC

JUNE 4, 2020

“We need to focus more on the issues that trouble us in these remote working times and innovate with technology to combat privacy concerns, quickly adapt and adopt platforms for virtual collaboration (some of which have such an impressive ability to foster teamwork) and keep an open mind. Kuala Lumpur. Q: Hi Byron, thank you for your time today.

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Circular Edge

MAY 9, 2022

Learn everything you need to know about reverse logistics, including the types of logistics, the process involved, steps, benefits, challenges and how to use reverse logistics to create value for your business. Plus, get advice on what it takes to be successful at reverse logistics and reduce the costs that come with returned products.

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Magellan Solutions

AUGUST 19, 2022

How do platforms like Facebook, Instagram, Twitter, Google, YouTube, and other social media platforms manage to process the countless millions of posts, comments, videos, and photographs that are sent to their websites every day? It requires collaboration between automated and human content moderators. AUTOMATED MODERATION MEANING .

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