Currency Alliance

MAY 19, 2021

Modifying legacy loyalty technology, to enable consistent and relevant engagement across the expanding number of customer-facing platforms, is becoming cost-prohibitive. If you want a more technical description of headless loyalty, read our previous article on the topic here. This article has three sections.

Loyalty 52

Loyalty Touchpoint Loyalty Programs Social Media 52

BirdEye

MARCH 4, 2024

How drip marketing works Drip campaigns vs. nurture campaigns 6 benefits of drip campaigns 9 types of drip campaigns to try Reasons to use drip campaigns How to set up a drip campaign Drip campaign best practices Drip campaign examples and ideas by industry Drip marketing FAQs Become a drip marketing master with Birdeye What is a drip campaign?

Marketing 111

Marketing Multi-Channel Events Demo 111

SurveySensum

NOVEMBER 30, 2023

Measuring NPS in the fintech industry serves as an indicator of customer satisfaction and loyalty. Using these links, I have customized survey questions based on individual user interactions and behaviors, yielding more specific and actionable insights. This helped me to have higher engagement and increased response rates.

NPS 52

NPS Demo Customer Satisfaction Feedback 52

Currency Alliance

NOVEMBER 16, 2021

Flexibility around loyalty redemptions is crucial to creating meaningful value for every customer. This is really important, because the lifetime value of a customer that reaches a reward soon after joining a loyalty program, or if one sees they are making good progress towards something aspirational, is typically dozens of times higher.

Loyalty 52

Loyalty Loyalty Programs Touchpoint Hotels 52

Currency Alliance

NOVEMBER 16, 2021

Flexibility around loyalty redemptions is crucial to creating meaningful value for every customer. This is really important, because the lifetime value of a customer that reaches a reward soon after joining a loyalty program, or if one sees they are making good progress towards something aspirational, is typically dozens of times higher.

Loyalty 52

Loyalty Loyalty Programs Touchpoint Hotels 52

Currency Alliance

OCTOBER 4, 2023

Recognizing loyalty program members at the Point of Sale (POS) has been challenging for over 30 years. Large brands with their own loyalty program typically invest heavily to integrate the loyalty platform into one or more POSs, but for smaller and medium-sized companies, this is often out of reach in terms of cost and technical complexity.

Loyalty 59

Loyalty Loyalty Programs Retail Banking 59

Currency Alliance

DECEMBER 20, 2022

Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run. So, while the major loyalty trends for 2023 will be oriented around cost control, this will be accompanied by refocusing investment where it’s most profitable.

2023 52

2023 Loyalty Innovation Loyalty Programs 52

Currency Alliance

DECEMBER 11, 2023

As everyone knows in the loyalty industry, entering into new commercial agreements with partners can be a very time-consuming effort. First, there are the commercial discussions. This is a major opportunity cost for every loyalty program. This is a major opportunity cost for every loyalty program.

Loyalty 52

Loyalty Loyalty Programs Document Brands 52

Currency Alliance

FEBRUARY 20, 2023

This article on the loyalty rules engine is probably the second-most important article I will ever write on loyalty marketing*. It is the most powerful, yet under appreciated module (or tool) in a loyalty marketing stack of software. This would not require much of a rules engine – since your program has no variation.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

CustomerSuccessBox

APRIL 3, 2022

This content can then be used to inform them, answer their queries, and perhaps persuade them to upgrade to a more advanced version. The email alone may improve customer loyalty by making them feel important. Customer onboarding provides the ideal opportunity to make a lasting first impression. Hi First Name Yuppi!!

Customer Success 52

Customer Success Webinar Customers Consumers 52

Kustomer

FEBRUARY 19, 2024

Now once these tickets are created, Freshdesk auto-assigns it to the appropriate agents based on their workload, expertise, or other predefined criteria — using the ‘Ticket Dispatch’ feature. A key feature that sets Zendesk apart is its use of ‘ Macros ,’ pre-defined responses to common customer questions. Request Live Demo. ?

Social Media 52

Social Media Multi-Channel Omnichannel E-support 52

SurveySensum

NOVEMBER 28, 2023

NPS and CSAT are more than just customer satisfaction measuring tools, they serve as instruments to gauge satisfaction, enhance overall customer experience, and foster customer loyalty. Step 3: Address critical issues first that impact a large number of customers. Look for recurring themes or sentiments.

Automotive 52

Automotive NPS Feedback Touchpoint 52

ProProfs Chat

JUNE 26, 2020

Learn the commonly used customer service and support lingo. An agent interaction begins with the first reply an agent sends a customer query. Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. Average First Response Time.

Customer Service 119

Customer Service E-support Net Promoter Score Multi-Channel 119

Currency Alliance

MARCH 28, 2023

The term ‘pay with points’ implies that a customer can burn loyalty points or miles at a point of sale as the method of payment. That means the points have economic value, and can be used to cover the entire purchase amount, or combined with cash to settle the payment obligation.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Airlines 52

Currency Alliance

DECEMBER 7, 2021

I heard it once, two weeks ago at a loyalty conference in London. Loyalty trends were being discussed, as well as what had been hot topics in prior years – some of which just faded away as fads. So, I’ve decided it is of little practical use to tell a huge and diverse industry what trends will play out over the next 12 months.

2030 52

2030 Loyalty 2022 Loyalty Programs 52

VDS

OCTOBER 2, 2023

With Genesys Cloud CX, you can enjoy a rich mix of platform APIs and native features that allow you to create innovative experiences for both customers and employees. Some of the advantages of using Genesys Cloud CX include: 90% first-call resolution: Improved customer satisfaction due to the efficiency of the platform.

Contact Center 52

Contact Center Customer Journey Technology Interaction 52

Currency Alliance

MARCH 21, 2019

Loyalty systems were some of the first marketing technology, dating back 35 years. Making the same progress in loyalty has been much more difficult. The typical incumbent loyalty technology platform comprises five core modules: CRM/Analytics Platform. Loyalty Rules Engine. Campaign Management. Points Bank.

Loyalty 58

Loyalty Banking Loyalty Programs Brands 58

SurveySparrow

MARCH 1, 2024

Customer feedback software and social media listening tools are the ones that mostly use this. As the name indicates, sentiment analysis tools are used to understand the emotional tone within a text. Nowadays, they use ML and AI to train the tool to identify hidden emotions. What Are Sentiment Analysis Tools?

2024 59

2024 Social Media Feedback Demo 59

CSM Magazine

DECEMBER 12, 2019

Human nature drives us to select the path of least resistance. If an interactive voice response (IVR) system is difficult to use, customers either hang up or zero out to an agent, raising inbound call volume and prolonging average handle time. Variability in call arrival patterns in most cases can be attributed to these events.

Customer Experience 52

Customer Experience Average Handle Time 2007 2009 52

SurveySparrow

NOVEMBER 1, 2020

For which we use online survey tools and software. SurveyMonkey’s website says that more than 20 million questions are answered every day by people using their software. . Using SurveyGizmo , businesses can make informed decisions thanks to the customer feedback that it helps you get with relative ease.

Net Promoter Score 59

Net Promoter Score Feedback 2006 NPS 59

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. How loyalty partners co-create value.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Oracle

OCTOBER 19, 2020

The Nexus Award for Best CX Ecosystem honors an organization that architects a connected CX ecosystem with a CRM, third-party cloud apps, or API integration. In the first three months using the platform for rental management at two complexes, Luggo generated more than 3,300 leads resulting in 97% of apartment units becoming filled.

Connections 47

Connections Average Handle Time Omnichannel Telecommunications 47

SurveySparrow

JUNE 15, 2023

You can create action items to resolve and track the cases inside the SurveySparrow platform itself. Use transactional NPS to gauge the customer’s satisfaction after their recent interaction with your brand. There are several payment gateways that you can use from ZohoDesk to receive payments.

2023 52

2023 Customer Experience Hospitality Social Media 52

ProProfs Chat

APRIL 3, 2020

The data obtained by these surveys provide useful insights that support decisions. The results are largely related to the customer’s happiness and loyalty. The online customer satisfaction survey is a simple way to gauge brand loyalty and customer retention. Some of the important features are: Ready-to-use survey templates.

Customer Satisfaction 69

Customer Satisfaction Social Media Feedback Brands 69

Currency Alliance

MARCH 30, 2022

As I reflected on the presentation footage, I decided I wanted to share these principles with the many loyalty professionals I’ve met building Currency Alliance over the last seven years. In recent years, brands have invested more in loyalty. but within a few years it had become South Africa’s leading loyalty program.

Loyalty 52

Loyalty Loyalty Programs Airlines Hotels 52

Currency Alliance

DECEMBER 1, 2020

Apart from adapting to mobile apps and ditching plastic cards, the typical loyalty programs in 2020 still operate pretty much the same as they did at the turn of the century. Why hasn’t loyalty? The result is few loyalty initiatives have kept pace with the dramatic changes of customers and their behaviors.

Loyalty Programs 52

Loyalty Programs 2025 Loyalty Multi-Channel 52

SurveySparrow

APRIL 6, 2023

Powerful dashboards SurveyMonkey: First up in the battle between SurveySparrow vs SurveyMonkey are the dashboards. There are automatic charts that can be used to gather quick insights from your survey results. Their 270+ survey templates can aid you in measuring customer satisfaction, loyalty, demographic opinion and many more factors.

Multi-Channel 52

Multi-Channel Measurement Management Social Media 52

SurveySparrow

JUNE 19, 2023

SurveyMonkey SurveyMonkey, a well-known name in the online survey tool industry, provides an exhaustive collection of questionnaires and survey templates for various use cases. Jotform Jotform is an easy-to-use online form builder that allows you to create forms, collect data, and automate workflows.

Multi-Channel 52

Multi-Channel Document Social Media Omnichannel 52

Fox Metrics

FEBRUARY 15, 2021

Outline Your Use Cases 3. It’s critical first to have a strategy so when you implement the technology; it will be solving real business challenges. It works with data from various departments of an organization and provides insight for general use. Outline Your Use Cases. Research 5. Visit the vendor.

Demo 52

Demo Customer Centricity ROI Customers 52

SurveySparrow

OCTOBER 5, 2020

Typeform is a great online survey tool to use if you are looking to build fun surveys. Using SurveyMonkey, you will easily be able to gather feedback and arrive at insights from it. Conduct performance appraisals using 360 degree feedback software. Using this feature, you can easily build your survey with minimal effort. .

NPS 59

NPS Net Promoter Score Feedback Exceptional Customer Service 59

SurveySparrow

FEBRUARY 8, 2021

NPS score works both as loyalty metrics and as a way to improve loyalty over time. Here you’ll get all the pros and cons of using the NPS score. And how you can use it effectively to get better results. You already know that NPS score has the power to measure your customers’ loyalty. The Loyalty Metric.

Net Promoter Score 52

Net Promoter Score NPS Metrics Feedback 52

InnerTrends

JUNE 29, 2018

the frequency with which they use it. The first kind are the businesses whose value lies inside the product. Take the case of Slack – an internal communication tool for companies. The second type are businesses such as Zapier , which connect various apps to each other by using APIs. 1 engagement point.

Engagement 65

Engagement Definition Communication Connections 65

ProProfs Chat

APRIL 3, 2020

The data obtained by these surveys provide useful insights that support decisions. The results are largely related to the customer’s happiness and loyalty. The online customer satisfaction survey is a simple way to gauge brand loyalty and customer retention. Some of the important features are: Ready-to-use survey templates.

Customer Satisfaction 52

Customer Satisfaction Social Media Feedback Brands 52

NICE inContact

MARCH 27, 2018

For the first time, AI was considered leading edge for a wide range of business applications – and no longer “bleeding edge.” Customer-facing AI is evolving rapidly and is often industry or use case specific. A major conversational shift around artificial intelligence (AI) occurred in 2017.

Contact Center 54

Contact Center 2017 Omnichannel Interaction 54

Help Scout

MAY 12, 2021

Review sites like G2 and Capterra provide plenty of qualitative commentary, both good and bad, on why people choose to use certain products. Tag those cases so you can report on the recurring revenue that was saved — and so you can teach the rest of the team how to do the same. Read external review sites. Report on “saved customers”.

Customer Retention 116

Customer Retention Measurement Customers Customer Service 116

Ascribe

AUGUST 24, 2021

It’s capable of discovering significant patterns within this text data, which is used for understanding what people are feeling in their responses, how often topics come up, and the context of the text. This term is often used interchangeably for several types of systems that work with text data in unstructured form.

Social Media 40

Social Media Net Promoter Score Insights Feedback 40

Ascribe

AUGUST 24, 2021

It’s capable of discovering significant patterns within this text data, which is used for understanding what people are feeling in their responses, how often topics come up, and the context of the text. This term is often used interchangeably for several types of systems that work with text data in unstructured form.

Social Media 40

Social Media Net Promoter Score Insights Feedback 40