ShepHyken

NOVEMBER 27, 2023

I have added my comment about each article and would like to hear what you think too. Field Tested Tips for Aligning Customer Service and Marketing by Ronnie Gomez (Sprout Social) If a business is an orchestra, then every department is its own instrument. This is a robust article (about 13 minutes) that is worthy of your attention.

Article 67

Article 2023 Customer Service Net Promoter Score 67

Optimove

JANUARY 17, 2024

Key takeaways: Observed four times a year on the third Thursday of every quarter, Get to Know Your Customers Day encourages businesses to actively engage with their customers to foster a deeper understanding of their needs and preferences. Existing customers also have a 13% higher average transaction value, accounting for 3.7X

Loyalty 59

Loyalty 2024 Download Roadmap 59

BirdEye

MARCH 4, 2024

To help you get the most out of this platform, this article offers 13 unique ways you can harness the power of Facebook to connect with people online. To help you get the most out of this platform, this article offers 13 unique ways you can harness the power of Facebook to connect with people online.

Social Media 63

Social Media Events Connections Interaction 63

Beyond Philosophy

JUNE 3, 2023

So, to help you get that done—and impress your boss doing it—you need to have a winning strategy. Getting approval on a budget in the corporate world doesn’t mean you get to spend it. You often have to get the budget approved for what you might spend and then when you want to spend it, you get approval again.

Connections 78

Connections Management Customer Experience Customers 78

BirdEye

NOVEMBER 14, 2023

If you want your business to stand a chance in today’s market, you need your customers to sing your praises, both in real life and in the digital realm. And before you embark on this endeavor, you must know where to focus your efforts. Luckily, we did the work for you. Watch the Free Demo Now.

Financial 58

Financial Banking Social Media E Commerce 58

InteractionMetrics

DECEMBER 8, 2023

Amazon’s Jeff Bezos famously quipped, “If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000.” So, when you reach out to your customers for feedback, show them you’re fully engaged and open to listening. Why Is It Important?

Feedback 52

Feedback Net Promoter Score Customer Journey Customers 52

ShepHyken

SEPTEMBER 13, 2021

I have added my comment about each article and would like to hear what you think too. What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. First and foremost, you must eliminate friction. Are you ready to meet the customer’s new expectations? You’re not just selling to a company.

Article 149

Article 2021 Customer Service B2C 149

Oracle

FEBRUARY 18, 2020

In partnership with Convince and Convert , Oracle CX Marketing has been producing “On the Fly”—a video series with small, 2-minutes-or-less bites of marketing tips, advice, and training from marketing experts, delivered while they are on the road, at the airport, or otherwise on-the-go. Tip #1: Make it a joyous journey.

Marketing 88

Marketing Events Social Media B2B 88

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. To see tangible results, you have to be more creative.

Sales 114

Sales Automotive Advertising Demo 114

Help Scout

SEPTEMBER 14, 2021

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. They just need to be a little more focused with their efforts. For example, did you know Rogaine was originally created to help lower blood pressure?

Customer Service 127

Customer Service Workshop Chief Customer Officer Metrics 127

CloudCherry

MARCH 12, 2018

Over 13% of brands in the US index fit into this category. Customer needs are evolving at an unprecedented rate and the only what you can keep up is if you are able to use existing customer data to predict future customer behavior. Staying ahead of your customers also makes it easier for you to stay ahead of competition.

Customer Experience 170

Customer Experience Customer Journey Mapping 2017 Touchpoint 170

CloudCherry

MARCH 12, 2018

Over 13% of brands in the US index fit into this category. Customer needs are evolving at an unprecedented rate and the only what you can keep up is if you are able to use existing customer data to predict future customer behavior. Staying ahead of your customers also makes it easier for you to stay ahead of competition.

Customer Experience 170

Customer Experience Customer Journey Mapping 2017 Touchpoint 170

SurveySensum

NOVEMBER 22, 2023

Do you know that 88% of online customers don’t return to a website after a poor user experience? Through website feedback – a compass guiding you toward satisfied customers and higher profits. By paying attention to this feedback, you can transform your website into an experience that caters directly to their needs.

Feedback 52

Feedback Customer Insights Insights E Commerce 52

GetFeedback

APRIL 8, 2019

Your NPS score is based on customers responding to one question: “How likely are you to recommend us to a friend or colleague?”. I’ll explain how NPS is calculated and give you benchmarks to help determine whether your NPS score is good or bad. In addition, you’ll get some tips to make the most out of your NPS score.

NPS 247

NPS Net Promoter Score Reference Metrics 247

Optimove

JANUARY 3, 2024

While 2024 has just begun, now’s the time to look ahead if you want to thrive in 2025. This is a checklist to make sure you stay ahead of the curve. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 1. All marketing should start with the customer. 

2025 59

2025 Marketing 2024 Customer Centricity 59

ShepHyken

JANUARY 1, 2024

I have added my comments about each article and would like to hear what you think too. 13 Tips For Responding To Negative Feedback On Social Media by Forbes Communications Council (Forbes) No matter what type of business you run or how well you run it, it seems no business is safe from negative comments on social media.

2024 57

2024 Article Customer Service Social Media 57

SurveySparrow

AUGUST 29, 2022

Using the 50+ employee NPS survey questions here (and our tips!), you would know all about your disengaged employees. And the tips for using such a survey well? You’ll get all the answers here. 9 Timeless ENPS Survey Tips! That’s the employee net promoter score for you. What are these questions?

NPS 52

NPS Net Promoter Score Culture Employee Experience 52

BirdEye

MARCH 29, 2024

This significant finding underscores the imperative need for real estate professionals to harness the power of social media to stay competitive and relevant in today’s market. These platforms can transform how you connect with clients and improve your real estate reputation management.

Social Media 58

Social Media Sales Advertising Connections 58

Comm100

SEPTEMBER 4, 2022

No matter how you slice it, live chat is a smart investment. Fill in your team’s details into this live chat ROI calculator and see how much YOU can save! Kicking off our list of live chat best practices for customer service, we’ve outlined some key steps you can take for a faster response time: 2. Live Chat ROI Calculator.

Customer Service 98

Customer Service ROI Apparel Customer Service Representative 98

ThriveableBiz

JANUARY 18, 2023

At least in a recession your customers have freedom in their daily life, and you have a lot more control over how you adapt your business to their needs. Which is very useful for a small business to navigate through a recession, when you apply basic, common-sense strategies to adapt and thrive in the new environment.

2009 98

2009 Insights Books Social Media 98

Beyond Philosophy

JANUARY 8, 2022

We all know that feeling when you see which client is calling and you inwardly groan, What is wrong now? Or they are so heinous to deal with that the money you do make doesn’t feel worth it for the toll it takes on your people and organization. Are they making you and your people miserable?

Customer Relationships 88

Customer Relationships Financial Consulting Customers 88

SurveySparrow

AUGUST 14, 2023

In this blog, we’ll explore the secrets of crafting exceptional customer experiences, empowering you to leave an indelible mark on every customer’s heart. A positive customer experience sets you apart from the crowd. Take the time to gather insights about their needs, preferences, and pain points.

Customer Experience 52

Customer Experience Customer Centricity Customers Loyalty 52

ShepHyken

OCTOBER 17, 2016

I have added my comment about each article and would like to hear what you think too. Do what you say, be responsive and be easy to do business with. Do what you say, be responsive and be easy to do business with. Here are five tips to delivering that caffeinated customer experience in 2017.

2016 130

2016 Article Customer Service 2017 130

SurveySensum

MARCH 11, 2024

Research suggests that individuals working in positive environments are often more productive, with studies showing a direct relationship between happiness at work and a 13% rise in productivity. Regular feedback loops can identify areas for improvement and provide valuable insights into employee needs and concerns.

Culture 52

Culture Feedback Demo Communication 52

BirdEye

DECEMBER 28, 2023

Imagine walking through a town where each street corner has a storyteller ready to share a tale tailored just for you. As you move from one street to the next, the stories change, reflecting what each storyteller knows you’ll love. Table of contents What is geofencing marketing? How does geofencing marketing work?

Marketing 58

Marketing Advertising Social Media Events 58

ShepHyken

AUGUST 24, 2020

I have added my comment about each article and would like to hear what you think too. As you read this, keep in mind, you must maintain the balance between what you do in the digital world and how you connect in the human-to-human world. 13 Actionable Tips to Attract More Clients to Your Law Firm by Jacob Maslow.

Article 84

Article 2020 Customer Service Contact Center 84

Beyond Philosophy

JUNE 11, 2020

” To summarize, Maister said that sometimes waiting in lines can seem longer, especially when there isn’t a fun activity like a crossword to do while you hang about. We borrowed these from her and addressed how you can overcome them in your own experience. Moreover, we need to be distracted.

Management 161

Management Insurance Document Consulting 161

Beyond Philosophy

SEPTEMBER 18, 2021

With either behavior on your side of the experience, you will lose customers’ business. So how do you get them to say, “I’ll be back?” In this episode, we discuss some of the concepts he shares in the book, including a six-step process you can use to create an I’ll-Be-Back experience for your customers.

Books 68

Books Consulting Financial Customers 68

ChurnZero

JUNE 16, 2020

After speaking with their community in the wake of the current crisis, they said one thing was clear – the need to connect and share knowledge remains and grows stronger with each passing day. How you listen to, respond, and work with them will make the critical difference to your business. If you are not leading with “how can we help?”,

Customer Success 92

Customer Success 2020 Customer Retention Events 92

Customer Bliss

APRIL 26, 2016

And she shared her “tipping point” where leaders began to personally engage, and how she used that commitment to build a 130-person company-wide cross functional team. This will be quite interesting for those of you wanting to pursue your own customer room. Introducing Our Guest. Margie is EVP and CCO for U.S. The overall U.S.

Chief Customer Officer 141

Chief Customer Officer Engagement Net Promoter Score Insurance 141

Help Scout

AUGUST 17, 2021

When you put all that together, it’s clear that working in finance is complicated. In this article, we cover several pain points that financial services customer service professionals face, and we’ll offer 18 tips for how to overcome those challenges. Tip #1: Focus on real-world application of knowledge. Well, not so much.

Financial 80

Financial Customer Service Customers Information 80

Steve DiGioia

JANUARY 28, 2021

With patience, poise, and grace, she asked the right “ qualifying questions ” to determine my needs, wants, and desires. As you faithful readers know, sometimes I complain about the poor level of service that has bewitched our society. The post Sometimes You Get the Hiring Right – Tip #26 appeared first on Steve DiGioia.

Customer Experience 69

Customer Experience Customers 69

ShepHyken

JUNE 13, 2022

I have added my comment about each article and would like to hear what you think too. 10 Tips for Success with Subscription Business Models by Amanda Davis. If you say the word “subscription,” most people think of magazines and newspapers. You can even subscribe to a car! Here are my top five picks from last week.

2022 67

2022 Article Customer Service Magazine 67

Steve DiGioia

SEPTEMBER 14, 2020

You have a “hard to fill” open position at your job. Even after interviewing candidate after candidate, the spot has been vacant for over 6 months and you wonder if they’ll ever find someone. The applicants don’t fit within the close-minded parameters that you’ve set for the position. Who are you kidding with this?

Leadership 86

Leadership Measurement Management Employee Experience 86

ShepHyken

MARCH 2, 2020

I have added my comment about each article and would like to hear what you think too. The global study, entitled The Connected Customer: Delivering an Effortless Experience, surveyed over 1,000 participants spanning 13 different verticals. More than ever, it’s important to not just get new customers, but keep the customers you have.

2020 105

2020 Article Customer Service Hospitality 105

ChurnZero

SEPTEMBER 8, 2022

Customer education was designed with CSMs in mind to automate their repetitive processes and create a way for customers to self-serve their basic needs so that CSMs can do their jobs better. There is a 13 percentage point increase in median YoY product subscription growth rate when training is included in a Customer Success package.

Customer Success 98

Customer Success Customer Satisfaction Customer Retention Customers 98

Beyond Philosophy

FEBRUARY 12, 2022

So, as you can see, making it to 20 is no joke. In this episode, I share them with you, my listeners. 13:08 We share the importance of focus, which can be scary for entrepreneurs because it might mean turning away business. It is always gratifying to reach these milestones and enjoy these accolades.

Consulting 78

Consulting Financial Books Customer Experience 78