Second to None

JANUARY 22, 2019

Too often, brands blame a lack of technology or resources for their organizational problems. Since 2005, TeleSign has tapped into the world’s growing reliance on mobile text and web-based technology. Innovation at TeleSign is an outside in process. In 2016, 62.9 percent of the world’s population owned a mobile phone.

2005 48

2005 Telecommunications 2018 Voice of Customer 48

Comm100

MARCH 2, 2022

In Acquia’s Customer Experience Trends Report surveying over 6,000 consumers worldwide, only 10% strongly agreed that ‘most brands meet their expectations for what they consider a good experience.’ Many of the expectations customers have of your brand arise from their interactions with other brands.

Customer Expectations 52

Customer Expectations Net Promoter Score 2005 Customer Experience Management 52

CX Journey

JANUARY 30, 2019

You might know it as Bain's Delivery Gap, which states findings from their 2005 research: 80% of executives believe they deliver a superior experience, while only 8% of customers agree. Do you know all of the building blocks of a customer experience transformation strategy? I've mentioned the CX Perception Gap before, right? What gives?

Customer Experience 60

Customer Experience 2005 Metrics Customers 60

C Space

DECEMBER 6, 2018

After passing my driving test in 2005, I stopped driving in 2006. It’s up to the auto brands to alter this perception. The surprising fragility of a powerful perk: company culture. The surprising fragility of a powerful perk: company culture. The physical brand. Nicola Spitzer. Senior Consultant at C Space.

Sports 40

Sports Transportation 2005 Healthcare 40

CX Journey

FEBRUARY 18, 2016

Ten years ago, in 2005, a group of people working in the field of knowledge management across the UK and the USA coined the phrase " narrative leadership." More innovative businesses brought together multidisciplinary teams to share knowledge through storytelling. Plenty of books were written and conferences attended.

Leadership 44

Leadership 2005 Books Insights 44

Beyond Philosophy

NOVEMBER 19, 2020

The three of us, along with moderator Chantel Botha of Brand love, discussed in the webinar and a recent podcast some of our past experiences working in this industry, where we are today, and where we are going. Often, Pine would have clients acknowledge that their philosophy was innovative but then ask who else had tried it.

Customer Experience 133

Customer Experience ROI 2002 2005 133

Strativity

AUGUST 19, 2014

a global customer experience research and consulting firm specializing in driving employee engagement, performance and cultural transformation, has been named to Inc. Founded in 1979 and acquired in 2005 by Mansueto Ventures, Inc. Hackensack, NJ (PRWEB) August 19, 2014. Strativity Group, Inc., magazine’s annual Inc. and the Inc.

2010 40

2010 2013 2005 2014 40

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Customers include brands like Microsoft, HP, Sephora, Virgin and Barclaycard, as well as other customers in more than 34 countries. ” 2. Coveo.

Contact Center 116

Contact Center Customer Satisfaction Technology Call Center 116

Customer Guru

JULY 3, 2018

The SaaS world is replete with cut-throat competition; the same services are provided by many brands, all of which have wonderful products. In such a scenario, what differentiates one SaaS brand from the other? This blog discusses what customer experience lessons one can learn from the best-in-business SaaS brands.

Culture 94

Culture 2001 2005 2014 94

C Space

DECEMBER 6, 2021

And yet, the next stage in the cycle is inevitable as we move “outward” – emerging through this cycle with a greater sense of intention, innovation, inclusion and inspiration for what we can make possible. Rather, brands should be asking “what’s possible now that wasn’t even imaginable before?” by choosing a certain brand.

Consumers 59

Consumers Transportation 2019 Airlines 59