CX Journey

FEBRUARY 18, 2016

Ten years ago, in 2005, a group of people working in the field of knowledge management across the UK and the USA coined the phrase " narrative leadership." So was born what might appear to be another fad in the field of leadership. Image courtesy of Amazon Today I'm pleased to share a guest post by Paul Laughlin.

Leadership 44

Leadership 2005 Books Insights 44

Qualtrics

APRIL 12, 2021

The fourth and fifth bullets in the ensuing list might be read as a succinct summary of Bezos’ approach to business: “We will make bold rather than timid investment decisions where we see a sufficient probability of gaining market leadership advantages. Sometime in 2005 [a team of Jeff’s executive leaders met].

Innovation 26

Innovation 2005 2006 2003 26

inmoment

MARCH 9, 2020

Our global ecosystem requires leadership teams to constantly rethink how they can improve their experience in the context of every other experience that might impact their customers. A glitchy app, devices that turn out to not be so intuitive, or long queues for help can devastate your customer service strategy. Entangled Brands.

Customer Experience 52

Customer Experience Hotels Leadership Financial 52

Beyond Philosophy

NOVEMBER 28, 2017

CMC Thought Leadership Principal, Beyond Philosophy. Since 2005, over 50,000 respondents, in 49 countries and multiple b2b and b2c industries have participated in research incorporating the Hierarchy model emotions. Michael Lowenstein, Ph.D., However, it was understood that value is not just rational.

B2C 83

B2C E Commerce Banking 2005 83

Oracle

APRIL 3, 2018

In 2005 we’ve started Passarela.com, which was the first store to sell women’s fashion shoes in Brazil. In 2005, it was the first store to sell women’s shoes online in Brazil and from 2010 on it started to offer clothes and accessories, becoming more than a footwear business.

Fashion 50

Fashion Retail 2005 2011 50

Lumoa

JANUARY 23, 2018

Even if the feedback is read, it is not necessarily aggregated into leadership level in a way that would enable management decisions. Even if your customer service agent or customer insight analyst reads all the comments and even responds them, do you know what decisions you need to make in the leadership team?

NPS 121

NPS Financial Feedback Net Promoter Score 121

Second to None

JANUARY 22, 2019

Since 2005, TeleSign has tapped into the world’s growing reliance on mobile text and web-based technology. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. In 2016, 62.9

2005 48

2005 Telecommunications 2018 Voice of Customer 48

Clarivate

MAY 8, 2023

That was the overarching sentiment from the experienced group of biopharma leaders that formed the panel discussion chaired by Mike Ward, Clarivate Global Head of Life Sciences and Healthcare Thought Leadership, at this year’s AngloNordic Life Science conference. You can find further insights from Mike Ward here.

2005 52

2005 2007 Healthcare 2022 52

Oracle

AUGUST 8, 2018

The SmarterCX team recently attended an Oracle Women’s Leadership (OWL) panel featuring co-authors Paula Brown Stafford and Lisa T. Leadership #Empowerment #OWLNYC pic.twitter.com/YjSiuCSvuz. Grimes , who discussed their newly-published book, “Remember Who You Are: Achieve Success. Create Balance.

Employee Experience 97

Employee Experience 2005 2018 Books 97

Natalie Petouhof

MARCH 6, 2017

The speakers will share research, insights and strategies for building the culture of a company that magnetically attracts the top talent. and in 2015 received the United Nations Foundation Global Leadership Award, among other recognitions, for his work with underserved individuals around the world. So Who Are Some of The Speakers?

Culture 40

Culture Competitive Advantage 2015 2012 40

SurveySparrow

DECEMBER 23, 2020

It was started in Seattle in 2005, but over the years, the company has expanded globally. SurveySparrow also offers filters so that you can glean more insights from the collected data. For conducting extensive performance evaluations and leadership assessments, you need online survey software that can handle complex surveys. .

2021 52

2021 Social Media 2005 E-support 52

SuiteCX

FEBRUARY 22, 2017

I became acquainted with the concept of moments of truth (MOTs) in my process-improvement work in 2005. His book Service Management: Strategy and Leadership in Service Business, Third edition (2002) gives us the greatest insight to his thought process regarding MOTs. Therefore we need to research his writings about the concept.

Touchpoint 45

Touchpoint Definition Airlines Interaction 45

SuiteCX

FEBRUARY 22, 2017

I became acquainted with the concept of moments of truth (MOTs) in my process-improvement work in 2005. His book Service Management: Strategy and Leadership in Service Business, Third edition (2002) gives us the greatest insight to his thought process regarding MOTs. Therefore we need to research his writings about the concept.

Touchpoint 40

Touchpoint Definition Airlines Interaction 40

C Space

JUNE 15, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. Our goal remains the same: to provide an up-to-the-minute source of information, inspiration and insight on brand moves as they happen.

2020 52

2020 Brands 2005 Rewards Programs 52

C Space

JULY 7, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. Our goal remains the same: to provide an up-to-the-minute source of information, inspiration and insight on brand moves as they happen.

2020 52

2020 Brands Hospitality 2005 52

C Space

SEPTEMBER 7, 2020

But it’s become clear that the current climate is one of near-perpetual disruption, so we decided to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. Our goal is to provide an up-to-the-minute source of information, inspiration and insight on brand moves as they happen.

2020 40

2020 Brands 2005 2013 40